Splend Arvostelua 

Hasan been excellent very good service

Worse service

Victor was brilliant

Victor best service ever I recommend

Eti was good in sorting the onboard of the car

Very Disappointing Experience

As a new Uber driver, I chose Splend because of its reputation, but my first experience was extremely disappointing.

The website advertised a Volkswagen ID.3 for £199 per week (all-inclusive) in the New Drivers section. After creating my account, I was suddenly quoted £249 per week, and later received yet another pricing list by email with different prices. The pricing is confusing and inconsistent.

I reserved a black Volkswagen ID.3, but when I arrived for my appointment, I was offered a blue one instead. More importantly, the vehicle was in a shocking condition. The interior, especially the seats, was heavily worn and damaged. I honestly cannot understand how a company specialising in Uber rentals considers this acceptable for professional drivers.

After rejecting the vehicle, I was told there was no suitable replacement available, despite having a confirmed booking. As a result, I wasted my time travelling to the branch, missed the opportunity to start working, and lost potential income.

I have raised a formal complaint with supporting photos and screenshots. I hope Splend improves its pricing transparency, vehicle standards and customer service, because this was not the experience I expected from Uber's recommended rental partner.

Dear Splend Customer Relations,

Thank you for your response to my complaint.

Unfortunately, your reply does not address the main issues I raised and contains statements that I believe are misleading.

Firstly, I fully understand that the vehicles supplied by Splend are used vehicles. At no point did I expect a brand-new or showroom-condition vehicle. My complaint was never about the age of the vehicle. It was about the unacceptable condition of the vehicles I was offered, particularly the heavily worn and damaged interior, which I did not consider suitable for professional passenger transport.

Your response states that the vehicles “are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.” I do not accept that this statement accurately reflects the condition of the vehicles that were presented to me.

The first vehicle I attended to collect had an interior that I considered to be in an unacceptable condition. After I rejected it, I was later shown an alternative vehicle, but its interior was also in a condition that I found unsuitable. Referring generally to TfL standards does not change the fact that the vehicles I personally inspected did not meet the standard I would expect for carrying paying passengers.

If Splend maintains that the vehicles offered to me met its preparation standards and the relevant TfL requirements, I would ask you to provide the inspection records and photographs taken before they were offered to me. If you are confident in your position, there should be no reason not to disclose this evidence.

I have retained photographs of the vehicles that were offered to me and, if necessary, I will provide them together with the full email correspondence as part of any further complaint or escalation. I believe these photographs accurately represent the condition of the vehicles and demonstrate why I declined them.

In addition, your response does not address my concerns regarding the inconsistent pricing advertised on your website compared with the prices I was quoted after registering, nor does it explain why I reserved a black Volkswagen ID.3 but was offered a different vehicle upon arrival. These issues remain unanswered.

I am therefore requesting that my complaint be reviewed again by someone independent of the original investigation. I would appreciate a response that addresses each of the points I raised rather than relying on general statements about company standards.

I look forward to your reply.

Kind regards,

Cenk

The worst pco rental company ever. They are lairs, they behave like they are above the law. If you have a contract with them that contract is irrelevant, you need something called addendum contract which overrides your original contract. The customer service is the worst I have ever seen!!! Never deal with them!! Run!!

Eti was good with his on boarding process thank you for your great help

Alex has been very helpful and friendly. Thank you so much!

It’s been really professional and friendly service by Muhammad Fahad really appreciate his professionalism and the way he handle my car issue it’s been a really great experience thank you

Farhad was great helped me return the vehicle with ease

Eti amazing from start to finish helped me with the onboarding process thank you for the amazing car

Very Disappointing Experience

As a new Uber driver, I chose Splend because of its reputation, but my first experience was extremely disappointing.

The website advertised a Volkswagen ID.3 for £199 per week (all-inclusive) in the New Drivers section. After creating my account, I was suddenly quoted £249 per week, and later received yet another pricing list by email with different prices. The pricing is confusing and inconsistent.

I reserved a black Volkswagen ID.3, but when I arrived for my appointment, I was offered a blue one instead. More importantly, the vehicle was in a shocking condition. The interior, especially the seats, was heavily worn and damaged. I honestly cannot understand how a company specialising in Uber rentals considers this acceptable for professional drivers.

After rejecting the vehicle, I was told there was no suitable replacement available, despite having a confirmed booking. As a result, I wasted my time travelling to the branch, missed the opportunity to start working, and lost potential income.

I have raised a formal complaint with supporting photos and screenshots. I hope Splend improves its pricing transparency, vehicle standards and customer service, because this was not the experience I expected from Uber's recommended rental partner.

Farhad helped me with changeing the vehicle. Fast and professional

Alex was great in helping me find a Toyota BZ4 on short notice. He cleaned and prepped it himself. Very happy. Always has a smile too.

I had an excellent experience with Victor at Splend PCO Rental. From the very beginning, he was incredibly helpful, patient, and professional. He took the time to explain everything clearly, answered all my questions, and made the whole process completely stress-free.
Most importantly, he helped me secure the best deal possible, which made a huge difference. His outstanding customer service and genuine willingness to help made my life so much easier.
If you’re looking for someone who truly cares about their customers and goes the extra mile, I highly recommend Victor. Thank you for all your support!

Victor made the onboard so seamless thanks so much for that

I am still waiting for response. its been over 6 months now and still waiting.....

Eti help out with the id.4 onboard thanks eti