South East Water UK Arvostelua 

Exceptional telephone customer service from a most helpful and efficient young lady. She is a credit to your organisation,
Followed up by the latest very helpful information via text.

No water for 2 days over a hot weekend, caused by a burst water main. Not recommended , obviously, but good regular communication, fast water bottle provisions and even door to door delivery of water bottles.
Thanks.

A new low!

Received my bill dated July 21, 2026. On August 1st, I received a letter from a collection agency!!!!! Come on! Is this what Southeast water has reverted to as they go bankrupt? Collection agency within 10 days of receiving a bill. Shameful. Shameful. Shameful. Especially as the bill was paid!!!!

I have to give credit where due. I had an excellent experience of dealing with SE Water who were very helpful in revising my bill after a leak. Kayleigh was extremely helpful and kept me informed as to the progress of my situation. Thank you Kayleigh.

Managing a natural resource is, thanks to the efforts provided by SE Water’s RD department, proven to be a most challenging occupation.

Latest development is to cause panic storage by simply announcing that a commodity is to be in short supply.

Fill your baths-ponds-water butts-buckets.
When has integrity ever been considered when our nation’s improvisation has never failed us.

Do keep up SOUTH EAST WATER

I don't understand how having a water meter STILL results in SEW estimating my bills?! I've been in contact with them several times about this so now. So much so I have stopped my direct debit with them and pay them an amount monthly. I give meter readings every month too. They now have had the cheek to send me a "final warning" letter saying I owe them £25 despite me having a perfect record of paying them every month! I refuse to agree with them about how much water I use due to being a single occupant in a one bedroom GFF with miniscule garden. It's outrageous! If anyone has any way I can complain to someone outside of SEW like an ombudsman I'd really appreciate it!

Lost water on 2 separate occasions within 3 days. All the while there were 7 separate leaks in our village which is no more than a mile in distance from one and to another.
Like everyone else, our water bills are through the roof.
I can only hope that this becomes nationalised one day soon or the general public becomes so fed up that everyone stops paying their bills in protest.
How is it legal for people to be treated this way, when they have no other choice?
It is the epitome of daylight robbery.

Hayley who works for South East Water was absolutely phenomenal when she took my call to change my address for me. She was friendly, professional and so informative. An absolute asset to South East Water. Well done Hayley!!!

No water in T Wells again. Warm weather = no water. Cold weather = no water.
Promised there wouldn’t be a hosepipe ban this Summer, but already got one. Prices still increasing, probably to cover regulator fines.
The company is an absolute joke.

I phone every day in the last month to say are water has gone off I'm given excuses all the time have written a letter of complaint only to be fobbed off with more excuses saying they will look into it but nothing happens my water service has got worse year on year I now keep a log which I started in Jan 23. I would rate this company lower than 1 star if I could

Appalling level of service to customers across Kent. Our bills have almost doubled yet many of us are repeatedly left without a water supply. Hose pipe bans were introduced early this year, despite having only been lifted in January, so we’re almost out of water butt water to flush toilets with, because we’ve had no rain. The AquAlerter update service is as good as useless because it doesn’t give us any information other than the obvious (we know we have no water!) We want to know how long we’re likely to be without water, and why this keeps happening in the same area, when you’re supposed to have fixed it many times over. A few bottles of water is not enough in this hot weather. You are repeatedly putting people’s health at risk and it is unacceptable. You’re an absolute disgrace!

No water in Hawkhurst affecting 100’s of homes again during hottest weather on record. And yet South East water and their bedfellow’s in incompetence, the inconsiderate co tractor Clancy, treat this with such a lack of urgency that they all knock off early and come back at 7am Saturday morning. Have these fools never heard of overtime, or have any thoughts of customer service or getting water back to their long suffering clients. The contempt with which these utilities companies and their contractors treat the general public is shocking. Another example of the tail wagging the dog like pretty much everything in the UK these days!

I"m not sure if it worth writing a review since it appears nobody at this company even bothers to check how bad it really is. Does OFWAT even bother?
I queried my high water bill and suggested that there must be a leak in the line. I was reassured there probably wasn't but maybe I should check anyhow.
I had a leak search done which indicated a leak next to the meter which had to be repaired by a SEW contractor. This was done but the meter was still turning, so I had another leak search done which showed a leak less than a metre away from the first. I cleared away some leaves and found another SEW meter box, complete with liner and stamped cover. SEW had moved the meter and simply attached a pipe between the manifolds on the old and new meter boxes ie SEW equipment was leaking and had been for several years.
An SEW contractor was sent remove the old meter box and repair that leak but I checked after they had gone and my meter was still showing a leak, probably from the first patch . Since then the leak has got worse than it was when I first reported it, three months ago, at almost 1m3 per day and I have paid out £840 to discover leaks from SEW's own equipment which they seem unable to fix.
The contractors were supposed to have returned yesterday but nobody pitched up. I phoned SEW and was assured they would look into it and call me back. No one did. I've had more customer agents involved than I can shake a stick at. All young and likely working from home. No one agent is assigned to see a particular problem through.
If anyone wants an example of how not to run a company, this it. The word management does not apply to this customer failure outfit. A disgrace.

On Monday morning 6th July reported a leak on the evening of the 7th an engineer turned up after pumping out water from meter housing and checking out the problem was informed that it is a cracked connector which he did not have, apparently phoned other colleagues to no avail, then told that a work order will be submitted and that problem should be resolved in 10/20 days!!!!!!!!!! you have just upped my and other peoples bills yet you just let water drain away.Now you are telling us to preserve water all the while it runs away into the drain outside.

Brought 2 years ago a house, since we have been charged over 200 a month for water for a 3 bed semi, we used to live in a 4 bed detached and paid £55a month. Upon complaint they sent a team here to check for leaks. There are none, but they confirmed we were using half what a normal house would use and bills should be no more then 60 a month. They have reduced our bills to this amount but never explained why they over charged us for so long. Something very dodgy is going on at Southeast water, borderline criminal activity.

Fundamentally rubbish service. Overpriced for nothing. Thank you for the hosepipe ban again. Definitely the worst company in the UK.

Profits up £2.6m last FY up to £18m. Can't supply water because of lack of investment in infrastructure. Might be a use for that £18m...

A company without leadership, who leave areas of Kent without water year around and as soon as there's a modicum of heat, are the only providers in the UK to enforce a hosepipe ban because of their poor ability to supply water.

If I could give this company a zero I would. Years paying over £300m in dividends from the operating company and not investing in surety of supply is the prime cause of where we are now. Not helped by toothless regulators but this company is dreadful. Now its our fault in Kent where we are short of water and plans to build a few thousand more houses to which the company cannot possibly provide enough water

Just had a very good call with Orla, she was thorough, checked my account status and confirmed my request.

Legal scammers