soundrink.com Arvostelua 

This company still hasn’t refunded me for a package following a canceled concert. No replies to emails — this is not serious or professional.

Suddenly, a ray of hope: I receive an email from Trustpilot encouraging me to provide my purchase reference, at Soundrink’s request. Of course, I provide it immediately… and then nothing. Absolute silence.

At the same time, more than 15 reviews — all positive — are posted within a few days, whereas over the past 3 years the page averaged about one review every two months, always very negative.

These scammers, on top of being dishonest with their customers, also manipulate reviews. ZERO ZERO ZERO

Excellent customer service! They responded to my email almost immediately and were able to add on meet and greet upgrades to my tickets. They were very nice and could tell they actually wanted to help me out

Accidentally purchased more tickets than needed. They were very prompt and professional and had my refund in no time.

I received the opportunity to purchase August Burns Red tickets in a pre-sale, and for some reason I had never received an email confirmation (spoiler, turns out my gmail was used and not my usual one. I think this must have been my phone's autocomplete that I neglected to verify). I saw the payment go through but 0 tickets and 0 orders in my Sound Rink account were displayed, and I panicked, not sure if the tickets were really purchased for me, and got 2 more with Ticketmaster the following day. I really did not want to miss the show. But now I had 4 tickets, when I only really needed 2. After contacting Sound Rink, they advised me of the email mix-up and that my tickets were in fact secured. I asked for a refund for the ones purchased with them, and they were able to make an exception and allow the refund for my case (usually there are certain limitations for pre-sale). I honestly appreciate the service for this situation! Tickets, in general, are not cheap anymore, so I am glad they were able to help me out on this. I had an overall great experience.

Due to not paying attention to what page I was redirected to when purchasing two M&G VIP upgrades for Slaughter to Prevail in Las Vegas, I accidentally bought the Los Angeles show upgrade, for $770. I noticed soon after when i added them to my Apple wallet and started to freak out. After reading the FAQ that they don't do refunds for this reason, I was about to jump off a bridge, but emailed their customer support, pleading for them to help me. After about 10 minutes I got a new set of tickets e-mailed to me, unprompted, after which the CS Rep replied to let me know they switched the upgrades for the proper venue and I'm good to go! That was the most unexpected, prompt, and helpful thing a CS rep has ever done for me! Fixing the issue before replying is absolutely incredible! No hassles, no issues, no problems! 11/10 Customer service, it doesn't get better than that.

Excellent customer service. I emailed their general customer service about a ticket upgrade issue I was having, and they were super prompt, professional, and helpful. The event was the next day, so this was super important to me. They were answering emails after hours, often within minutes. Outstanding!

First off let me say, nothing has been going well or right for me this year, it’s been bullshit after bullshit and hasn’t been a good year at all.
My show was coming up, received the confirmation email and noticed something was off. I was mistaken and thought I had purchased a M&G package, but was told I had purchased a Ticketless Upgrade, that they unfortunately don’t come with a GA ticket. On top of that, the event was sold out, so I couldn’t even get into see the band.
So I snapped and went off on them, however, they were still super kind with their responses and even helped me transfer my order to a location that still had GA tickets left, so I could attend the show.

I really appreciate all their help, they didn’t have to, but they did. That shows great customer service, support and deserves a shout out.

They were really nice and helped me with everything really fast. Best customer service ever. I contacted them regarding the INK concert in Hamburg and they were very helpful.

Super fast and helpful communication. I received a reply within 5 minutes. My question was answered easily and without any hassle. Definitely 5 stars.

Fast response times and clear communication from the customer service team. All in all, very pleased with the experience!

I have bought so many tickets vip and general admission through the site over the years and have had great experiences! Customer service is so quick to get back with answers and to help solve the problems I was having with great service. Thanks again!

Great service and fast answers. Never a problem and they do as they promise. You can count on Soundrink.

I made an error on my original purchase and their customer service team responded to my email in minutes! Within half an hour all my issues were solved and they had sent a pdf I didn't originally have! Amazing!

I have purchased a lot of VIP tickets from this company and never had any issues. I recently bought tickets during a pre-sale for a band that then released VIP tickets seperately through another vendor. When I reached out to customer service, they were quick to respond and were super helpful in helping me get a refund. When the ticket information did change, they did a good job fully refunding the VIP experience part of the package and then when I asked for a full refund for the admission tickets that were linked to the package I had bought. This is one of my favorite places to buy VIP packages for my favorite band and are always super transparent and helpful for whenever I have needed to reach out to them.

The customer service has a speedy response and are incredibly helpful with issues that may arise. they helped me take care of my problems in no time at all.

Highly recommend,I bought tickets for Chiodos and some how missed all the “THIS DOESNT INCLUDE A TICKET TO THE SHOW” acknowledgements you make…well,show is tomorrow and I get the email that reiterates this and was like SHIT…I emailed customer service and through a couple back and forth as and understanding my absentmindedness and although it’s against policy they cancelled my order and refunded me and I can’t respect that enough as well as will always use them for any VIP experience that comes close to me

Customer service department for Sound Rink are spectacular.!!!!
They respond to your email within a matter of minutes, super polite and any adjustments you may need with tickets, QR coding, transfers or anything of the like, they're super quick and efficient with it. Specifically I want to give a nod like they do at the academy awards for Cassandra. Thank you guys for everything you do I'll be looking forward to doing more business with you in the future as I continue going to concerts.

Novack

I am writing this review 3 years after the incident because I was reviewing old transactions.

I purchased 2 VIP package tickets to see Dying Fetus in NYC on 06/03/2022.

I arrived at the venue for my "will call tickets" and the workers said we were "not on the list" and that they had zero record of any tickets at all. I showed them the email confirmation and still the venue said that they had zero records.

I sent customer service an email outside the venue at 8:28PM, they responded at 10:08PM "why was the venue not letting you get your tickets?". At 11:54PM I emailed back and said "They [the venue] told me they have no record of my tickets. They said they have never heard of Sound Rink and that they needed a ticket barcode to scan. I showed them the email confirmation from when I purchased the ticket, to which they didn't accept. My name is not on the will call/VIP list. I need a refund for this".

On 06/04/2022 they responded, "That is not true, you are on the list I sent to them. I will contact them now. Did you have to purchase tickets at the door? They will be the ones who will need to refund you since they were paid for your tickets and were on the list we sent them".

On 06/04/2022 6:12PM I responded, "I purchased tickets from you (Sound Rink) and will receive a refund from you. Grammercy theater (venue) has nothing to do with this. I purchased my tickets from you guys and therefore you guys are going to refund me. Grammercy has no record of my tickets.

cont: "According to the Better Business Bureau, you have a rating of 1.11/5. As far as I'm concerned I am being scammed. Your Facebook comments have several complaints of people not getting their tickets or money back. I drove 2 hours to NYC to be told they have never heard of Sound Rink. My entire day was wasted because I chose to purchase tickets from you. I expect a refund".

Their grand respond on 06/04/22 6:48PM, "Grammercy Theater is 100% at fault for this, not us. We have a contract in place where we can sell tickets with VIP packages and presale tickets. They supply us the tickets and they are paid for them. We paid them to have these tickets available for VIP and presale customers at will call. They told you they did not have tickets or an order from you. We cannot pay them for these tickets and then have them tell you there's no purchase and then we refund you when we did everything we were supposed to. They are responsible for this error, not us. We are not financially liable for paying them and then refunding customers for their mishaps. I've attached an image of the spreadsheet of buyers where you can clearly see you are listed, I have blurred one of the other customers that purchased for their privacy.

We actually sent them the VIP buyer list TWICE. Once a week or so ago and then again the day before the show because their internal team mishandled things. Obviously if they refund us the cost of the tickets, we will be the ones to initiate a refund but they are completely responsible for this mishap and I do apologize.

You are not being scammed. A band would not send their fans to a scam. What is a scam is the BBB. They are not an official agency in any way or form. They are a business that exists to charge businesses fees to put their logo on their site. And a handful of negative reviews, which the angriest people for things that may be a mishap or a miscommunication for a business that has existed for over a decade and had over a million transactions is far from an accurate representation.

Again, I'm sorry that this happened, we never like to hear about this. Speaking with the band's team, the NY show was chaotic because of the venue staff and a bunch of things went wrong on their end yesterday. I hear you and I understand your upset and anger regarding the situation but the venue is the one who that should be directed to. I will contact them now and let you know when I hear back from them.

The box office manager of Gramercy said they didn't report of any issues the day of with people picking up tickets and that other customers picked up their tickets. Do you remember who you had spoke to?

And if you're okay with me putting you in touch with them, they said they would speak with you regarding the matter."

My character limit is up but no one ever called me and I got a refund from my credit card company of $190 after they continued to lie and gaslight me. Date of experience was 06/03/2022

Obviously don't buy anything from them.

Soundtink does not provide details for their activities till 48 hours before the show. Nowhere in the site does it mention the meet and greet check in time is FOUR hours before show time meaning you need to miss most of your work day to check in. They will not refund and are completely unhelpful. Don’t use this service