Soho House & Co Arvostelua 

Disappointing Experience at Shoreditch House - Double Charged and No Resolution

I'm incredibly disappointed with the customer service I've received from Shoreditch House. I was charged twice for a dinner there, and despite sending all the evidence, my inquiry from May 28th remains unresolved.

For a club that prides itself on being 5-star, the lack of attention to this issue and the extended delay in resolving a double charge is unacceptable. I'm still waiting for my refund and I am very frustrated by this experience.

Unacceptable job by Toni Hernandez Duran. Discussing! Not recommended. Avoid!

About as exclusive as IKEA in Croydon - only the foods not as good.

All staff encountered radiated warmth and were friendly. The venue decor is standard, a little dated and not necessarily 'instagram-friendly' as is often sought after by some people.

Restaurant staff should be uniformed, in my opinion, for a more polished and professional look/feel, with their clothes being fresh not visibly worn. The menus could do with bringing into the 21st century with more cultural variety. That said, the prices (for what are kid-size portions) are shocking especially considering the current financial climate.

Overall, a pleasant experience. However, for the money, you want an exceptional experience not pleasant.

Really disappointed. I expected to meet cool people--especially creative people--but most people are "digital marketers" or finance bros. They told me I can't cancel for almost a year and lots of other restrictions--so I'm just out a lot of money no matter what. Overall just a bad experience.

Shocking! Appreciate they have a members policy but being there all afternoon as a guest and being told to leave 5 minutes after our host left ! Seriously ? Not even welcome to finish our drinks. Utter snobs. Avoid!

Wax tales in Manchester , great night sick event really enjoyed it. Paris Armani you are a star best organised event ever. Star guests were really interesting , drinks fabulous, venue wow can’t wait for the next one

I’ve been a London based member for years, and I’m absolutely done with it. You’ve lost it guys. Sorry but you really have, what a corporate heap of finance bros and posers. Until my membership expires it’ll just be the world’s most expensive cloakroom to ditch my stuff in whilst I go literally anywhere else.

Was a member of Soho House NY and I would not recommend it. I cancelled my member ship 5 months before the annual fees were due and was still charged the subscription fee for another year and I’m told it will take “weeks” for me to get my money back! Absolutely ridiculous!!

The Problems at Soho House Barcelona

The service provided to members at Soho House, in my case specifically in Barcelona, is appalling. After paying for a night at the hotel in Barcelona and requesting information both for my stay and to attend the event included in the package, my guest and I had to endure a rude staff member hanging up on me twice, shouting at me, and being openly disrespectful.

It is truly shameful to witness the increasingly frequent and ongoing mistreatment of clients who raise complaints, alongside an unfriendly and discourteous atmosphere.

Honestly, I believe that someone from London should take a closer look at how things are being managed in Barcelona and bring some order. The ongoing lack of courtesy, unequal treatment, and the constant lack of empathy towards customers are undeniable issues that remain unaddressed and seemingly ignored.

Serious and discourteous.

For when you want some serious r&r and a bit of a treat we always pick either babbington or soho farmhouse, my shoulders drop upon arrival as you are greeted with a smile and ‘nothing is too much trouble’ attitude - the staff are always on hand but never intrusive, the beds are the best I’ve ever tried, the atmosphere is special but not so exclusive that you feel uncomfortable- it just all hits the right notes - a swim, great food and relax in either a charming cabin or lux room in the house and all of our cares from ‘real life’ melt away - love it!

If you despise nature, Soho House's Festival Gunnersbury Park takeover is perfect for you. For a month each year, this "charitable" event excludes local residents, fencing off the entire park. Children can't access playgrounds or sports facilities. Protected wildlife like hedgehogs, bats, and swans are displaced. The soil, after being used for parking and equipment, can no longer sustain life. Hate children? No noise limit near playgrounds. Charity shouldn't harm kids' hearing or block park access for underprivileged children. Soho House ignores protests and removes grassroots projects, catering only to the privileged few who can afford membership. Everyone else? Too poor to matter.

Soho House membership is a highly coveted privilege, but there are some aspects that I believe require improvement. Firstly, members under the age of 27 pay less for the advantage membership and receive the same perks. This policy should be reviewed, as many guests and I feel it is not fair. During busy summer periods, it becomes challenging for older members to connect with younger ones when the pool areas are overcrowded. Therefore, I suggest reducing the number of guests allowed per member from three to one.

Additionally, as a gesture of respect, the membership fee for individuals aged 65 and above should be lowered. Furthermore, there has been a significant increase in members taking photos on their phones without any consequences. This undermines Soho House's key policy of respecting members' privacy. Therefore, stricter measures should be implemented to address this issue.

A loyalty scheme for full-paying members over the age of 27 would be a great addition. Once they have been a member for a certain number of years, they should receive special benefits as a token of appreciation for their loyalty.

Lastly, the quality of customer service and food needs to be drastically improved. As members, we pay a significant amount overall in restaurants and bars, and we expect a higher standard. These five improvements would greatly enhance the Soho House experience in 2024.

Thank you.

Great service and somewhere I've always wanted to attend. Great time and excellent service from Ammo

This place is different class! I had the vegan soya tikka with roti, absolutely brilliant. Excellent service from Ammo as well. Highly recommended 👍

I am sorry but , Many I have met have never studied /attended school of art having no knowledges of history of music ( it means punk / garage / rock , classic , jazz and the arts which are correlated ) ; much less they were able to talk about finance and politics !
( SH is listed on the Stock Market) ) It seemed they would be ‘artists’ wearing ‘artistic’ brands !
Being a collector of art and music and having knowledges in humanities , finance and politics I was not appalled but sad as I was experiencing what some friends told me about this ‘place’
About food .. it is not artistic too!
In summit I find this brand overrated and I am very sorry because I loveto find out places where people are expression of culture in every way !
I live in Milano ( no SH here), Rome ,NY and London and , of course I visited the SH ‘ many times but ,unfortunately I have never changed my mind about the SH ‘philosophy !

Ps: if you are looking for ‘artists’ you should ‘interview in person people who are looking for !

Kind regard !

Thanking all the staff at merryhill soho , the device the food and the professional conduct I receive , a massive thanks to the manager there Michelle, she is so lovely and us always professional to all customers it’s rewarding to have her there keep going soho 👍🏻👍🏻👍🏻

Chiswick SH great evening, good service from lovely young waitress who served us. Great food. Recommended wine was delicious. Buzzy ambience - will be back soon.

Been members for years. My local one is White City house. Food is terrible and it is infested with mice. When one run through my legs and called the waiter I was surprised to hear him say “it happens all the time” it doesn’t feel safe for women alone

Been a member for more than 20 years, always a great experience with awesome staff at any location on the planet you choose, you'll always get great service.