I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very mino... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Still havent received my order and it said it was delivered on the 4th of august. No communication from anybody and sent multiple emails, scamming wasters.i ordered on the 19th of july btw
Yritys on vastannut
I stupidly had my hat sent to the wrong address but I was contacted by the company and they had my hat sent straight back to me almost immediately. Wasn’t expecting them to get in touch to be honest.... Näytä lisää
Product arrived via DPD promptly with tracking and after a minor issue with the full ordera further parcel was despatched in good time. My first purchase and am impressed with the quality and also the... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
@societenoir
Yhteystiedot
The robert St Hub, 12-14 Robert street, M31EY, Manchester, Yhdistynyt kuningaskunta
- hello@societenoir.co.uk
- www.societenoir.co.uk
4,0
Hyvä
259 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really fast delivery
Really fast delivery! Ordered yesterday at 2pm and was here this morning by 10am.
Quality of my cap is amazing too.
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Great Quality tracksuits and fantastic customer service
I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very minor issue with one of my last orders and when I emailed in, Josie replied to me instantly and got my issues resolved the same day. Other clothing companies either don't reply or wait days until they respond but these rectified my issues straight away.
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Love the tracksuits
Love the tracksuits. Top quality. Great price. Can’t wait to buy another or maybe a twin set ✅
2. tammikuuta 2024
Great quality items… With excellent…
Great quality items… With excellent customer service.
1st purchase was a tracksuit… well impressed with the fit and quality of the items, that I brought another in a different colour…. Upon delivery of the second purchase I discovered I had received a wrong item?
I contacted them thru the website, they were 1st class in sending out the correct item straight away and sending me a postage label to return the incorrect item!
5. tammikuuta 2024
Oma-aloitteinen arvostelu
Wouldn’t give one star
Wouldn’t give one star
Ordered next day still waiting
Poor contact from customer service
Involved trading standards as they still haven’t shipped the order and no refund
Diabolical. Don’t offer next day or items that are out of stock if you can’t meet customers needs
Should be more accommodating at this time of year
DPD haven’t received the order to ship so please don’t deny this , you also said it’s not been scanned at your warehouse. Wish you all the luck in your business but I’ve seen other customers reviews and seems their in the same boat
11. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOCIETE NOIR
Hi Samantha,
We have established that this order has gone missing via DPD, the scan from our warehouse since hasn’t updated which means this is missing & a claim logged.
Unfortunately these things happen at this time of year.
We don’t have 2 of the items to be able to resend this or we would have.
We have issued a refund through clearpay. We can’t speed up their process to reimburse you. I believe this can take a couple of days
The whole series of events is catalogued via email and we can provide that to anyone you wish us to as we have followed all procedures correctly so we can share this with whoever requires it.
Yes in an ideal world DPD wouldn’t have lost your parcel but unfortunately they have, so we have to deal with the situation.
We cannot do anything more than we have and it is a shame you can not see that.
We can also see other reviews made!
Regards
Josie
wouldn’t recommend
i have had the worst experience i paid for 2-3 day delivery it’s been 11 working days only half my parcel has arrived the customer service we’re so rude and unprofessional would never recommend to anyone
13. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SOCIETE NOIR
Morning Millie,
We part shipped your order due to one item being in our replenishment site to avoid delays. The first item arrived within the paid time frame. The second item has been delayed for whatever reason that we are trying to track down. Unfortunately this time of year delays can occur which everyone needs to be appreciative of because it is a hectic time of year. Our shipping providers do their best but mistakes happen. As we have confirmed this has left us!
As for customer service comments, a complaint has been raised which is being looked into.
An advisor was merely keeping you informed that we can not possibly reply to every email every single day. We work through these chronologically and it can take 48-72 hours to receive a response with an actual update on it. You sent 3 emails on Friday and 4 on Monday and I’m afraid this was dealt with as best it could be.
Your complaint was logged late on Monday & it has only been 24 hours for someone to look into and get all the facts. Again, more time is needed I am afraid and it will be resolved.
Regards
Josie
Quality products.Quick delivery.
Quick delivery. Great communication with regular updates
30. lokakuuta 2023
Quick delivery quality clothes at a…
Quick delivery quality clothes at a good price. Every time I wear Societe somebody will give a compliment on the garms!
9. lokakuuta 2023
Very easy and quick service!
Very easy and quick service!
Top quality products at very reasonable prices! 👌
⭐️⭐️⭐️⭐️⭐️
16. lokakuuta 2023
Really good quality hats
16. lokakuuta 2023
Quality of the material,prompt and…
Quality of the material,prompt and speedy delivery..
25. syyskuuta 2023
Very impressed
Order came early an the jacket i bought is lush im defo using this site again
18. syyskuuta 2023
Best hats around
Best hats around. Quality and comfort to the highest level. Great range to wear with any fit coming from a very reliable company!
27. syyskuuta 2023
Oma-aloitteinen arvostelu
Great service
18. syyskuuta 2023
Poor customer service
5. syyskuuta 2023
Vastaus yritykseltä SOCIETE NOIR
Morning Brian,
As explained in our email response
- You originally asked for an exchange which was marked on your order
- You then changed this to a return for refund which meant that it was in the wrong allocation in the warehouse.
- We received your order back after the August bank holiday and this went into "checking in" which can take 3-5 working days.
- A refund can then take 5-7 working days with our payment merchant
- The refund has been processed and should be hitting your account any day.
As mentioned please check your email inbox as this was explained to you :)
Thanks
Josie
Great purchase looks great and made to…
Great purchase looks great and made to fit all head types. Comfort is key and these feel just right and can tell colour will last for a while
20. elokuuta 2023
I buy one hat a year ago and it became…
I buy one hat a year ago and it became the only hat I wore, so I had to get a few more. They are a great fit and shape.
I hope they create more colours.
9. elokuuta 2023
Ordered a hoody which I love and it has…
Ordered a hoody which I love and it has a large badge that’s stuck on. The badge started to peel off a bit so I emailed in to ask what I can do as I’d had the hoody a few months and I thought I’d get a reply saying I could adhesive it on myself somehow. They sent me a brand new one - amazing! No problems with the new one either. Thanks
12. maaliskuuta 2023
Oma-aloitteinen arvostelu
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