Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Very constructive help from Isabel with an issue Unisus has been struggling with for a long time. Isabel kindly set up a teams this afternoon which is going to get to the root cause of the issue.
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I find the website slightly difficult to navigate, however on the phone the help is fantastic and while speaking with Naomi today she calmly and patiently talked me through what I needed assistance w... Näytä lisää
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Lisa was absolutely wonderful, she was very patient and talked through the corrections I needed to make. As I explained to Lisa I am new in this role and the previous payroller had not left any instr... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Smart Pension
Yrityksen kirjoittama
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Yhteystiedot
136 George Street, W1H 5LD, London, Yhdistynyt kuningaskunta
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Smart Pension
Hi Ken,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I had a positive experience with Isabel
I had a positive experience with Isabel. She was professional, patient, and knowledgeable while assisting me with the pension upload process. She clearly explained each step and ensured I understood how the Smart Pension portal works, making it much easier to navigate and complete the required tasks. Her guidance was clear, prompt, and helpful, and she addressed all my questions effectively. Overall, I am very satisfied with the support I received and appreciate her excellent customer service.
10. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Gourang,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Pension sorted
Was going around and around trying to find this account and the lady on the phone helped massively get to the bottom of it (selen s) was the star that solved a very complex situation she took the time and the effort to help us get on our way
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Pension
Hi Hugh,
Thank you so much for your feedback about your experience with Selen – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
My call was answered within minutes and…
My call was answered within minutes and I found the advisor Rebecca very knowledgeable and was able to help me rectify the issue immediately.
13. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Vastaus yritykseltä Smart Pension
Hi Phil,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I found Smart Pension platform…
I found Smart Pension platform confusing and difficult to understand. Rebecca helped me understand the site better and solve all my issues.
13. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Customer,
Thank you for leaving a review. Your feedback is important to us. We’re delighted to hear that Rebecca was able to help you with the issues. If you need any more support please let us know.
Thanks,
Smart Pension
helpful and clear
Ainara was very quick at contacting me when I raised the query. She explained clearly what needed to happen and followed up when she said she would. Excellent level of service.
13. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Helen,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Laura dealt with me today I am happy…
Laura dealt with me today I am happy with the service provided she answers all the relevant questions I had asked I like her energy keep doing what you do. Appreciate you taking the time to help me out today enjoyed our chat with you today. Have a lovely rest of your day ahead.
Thanks Again
Rhys
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Pension
Hi Rhys,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Grateful for Isabel.
Called with several queries and got through to Isabel. Very friendly, polite and patient.
Managed to go through all my queries and Isabel made me feel at ease as pensions isn't my forte, give me a tax enquiry and i'm fine.
Isabel made the call as smooth as possible and i came away feeling confident with what i needed to do.
Massive THANK YOU Isabel!
10. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Vicky,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Fast and efficient
Shannon was amazing provided me the exact information I needed.
10. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Joanne Gray was polite and knowledgable.
9. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Laura best customer care ever
Laura was patient, helpfull and top professional. Really helps and make my day.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Pension
Hi Carlos,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I wanted to share my excellent experience with Bethany
I wanted to share my excellent experience with Bethany today the 09/07/26. She was very professional, took time to listen carefully to me and addressed my request promptly. Bethany also explained everything clearly, so that I could understand perfectly. I am truly very happy with the service Bethany provided.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Pension
Hi Gift,
We’re so happy to hear that Bethany provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Couldn't be more patient
Both Ainara and Joanne were extremely patient with me. Nothing was too much trouble even though I had a complex problem. Ainara pointed me in the right direction, Joanne provided the solution I needed with much patience and care. With much appreciation.
9. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Peter,
We’re so happy to hear that Ainara and Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lack of Modern Account security features - Risky
While the core functionality of the website is commendable, there are significant deficiencies regarding modern security protocols, particularly given its handling of sensitive financial data. It is highly concerning that basic protective measures, such as Multi-Factor Authentication (MFA) and Passkeys, do not appear to be implemented across the user accounts. I have raised this issue previously, but it remains unresolved. For any system managing financial information today, adopting robust security features like MFA and passkey support is non-negotiable. This area requires urgent architectural review and an immediate upgrade to meet modern industry standards.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Pension
Hi SF,
Thank you for taking the time to share your feedback. We are pleased to hear that you value the core functionality of our website, and we take your comments regarding account security very seriously.
We are committed to regularly reviewing and improving our services, and your feedback will be shared with the relevant teams as part of our ongoing consideration of future security enhancements and platform developments. We appreciate you bringing this to our attention, as feedback like this helps us continue to identify opportunities to improve the experience for our customers.
Thanks,
Smart Pension
The person who helped was very clear…
The person who helped was very clear helpful and very patient friendly
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Pension
Hi Antony,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Rebecca was so helpful and explained…
Rebecca was so helpful and explained everything so simply and clearly
9. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Julie,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Rebecca was a great help I highly…
Rebecca was a great help I highly recommend her
7. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Pauline,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Anna was really helpful with our…
Anna was really helpful with our pension query, all resolved during the call
6. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Rebecca 5 stars !!
Was speaking with Rebecca who was extreamly professional helpful & couldnt have done better
6. heinäkuuta 2026
Vastaus yritykseltä Smart Pension
Hi Kora Healthcare UK Ltd,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
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