Skinstation.co.uk Arvostelua 

171
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The fact that I have returned to Skin Station for my purchase of Jan Marini Body Scrub (rather than anywhere else) is significant! The reason I returned is because: Skin Station stock authentic, high... Näytä lisää

Saanut 2/5 tähteä

I have been supplied a product that is out of date this month. Yes it was ‘on offer’ but no where did it say it was old stock. An expensive item even when on offer, other sites had it on offer too,... Näytä lisää

Saanut 5/5 tähteä

I’ve been using this company for years and wouldn’t go anywhere else. The lady who provides the phone consultations (I can’t remember her name!- sorry!) has always been so informative, so attentive to... Näytä lisää

Saanut 5/5 tähteä

The only place I will order from excellent service and very helpful fast delivery genuine products yes Obagi is expensive and the system is not for the faint hearted ! My skin already looks better 3... Näytä lisää

Yrityksen tiedot

  1. Ihonhoitoklinikka

Yrityksen kirjoittama

At Skinstation we're passionate about improving skin conditions with these rigorously researched clinically proven iconic skincare systems. We're certain that we can find a skin care regime for you that is going to yield results you never previously thought were possible. With over 60 years combined experience of dermatology and cosmetic medicine we will work with you to help achieve your goals.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

171 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(171)

102 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great online retailer

Great online retailer - my ‘go to ‘ first for all my Skincare Products. Excellent for Product selection and availability, competitive pricing and excellent service. 5 *****

10. huhtikuuta 2026
Saanut 2/5 tähteä

Good product but terrible customer…

Good product but terrible customer service and delivery service is not good

10. huhtikuuta 2026
Skinstation.co.uk-logo

Vastaus yritykseltä Skinstation.co.uk

Dear Waseem,

We’re pleased to hear you were happy with the product, though we’re sorry to learn that your experience with our customer service and delivery did not meet expectations.

Having reviewed your previous interactions with our team, we can see that all queries have been responded to promptly and with the intention of resolving any issues as quickly as possible. Providing a responsive, supportive and professional service is extremely important to us, and we consistently receive positive feedback following interactions with both our customer care and medical teams.

We are always happy to assist and find a resolution; however, we do ask that all communication remains respectful. Our team are committed to helping every customer in a courteous and professional manner.

The Skinstation Team

Saanut 2/5 tähteä

I have shopped with Skin Station for…

I have shopped with Skin Station for years and have usually had an excellent experience with them, but not this time unfortunately. First of all, out of the 3 products i ordered, 1 was an incorrect item. I tang them they asked me to email photos over and as Im not a tech head this was not an easy task for me. They asked me to parcel it up and they would arrange for a courier to pick it up. I had to go and retrieve the box from the bin outside. Thank goodness i had only flattened it, not ripped it up and could somehow put it back together. I then had a 20 min walk to the Post Office to buy parcel tape. On Ftiday morning I noticed an email telling me the courier was coming on the same day - no indication of time, so i had to ring skin station to ask this. I had about 3 hours notice. But it went off okay. Then Monday came and i rang to ask about my replacement item, I was told it wss coming that day and i got abput 2 hours notice, but it did arrive. I ought I would have had an apology note, but no, just the product, then again i had previously received an email with a cursory "sorry for the inconvoence' on the end. Yhe whole episode cost me time, money and inconvience, which could hsve been helped by customer service ringing me with times of couriers instead of me having to chase it up.
This was a one off i hope, and maybe because of the previous excellent service from Skin Station, it was more disappointing.

21. huhtikuuta 2026
Saanut 5/5 tähteä

Trustworthy Company

I have used skinstation for years, they are very professional and I get a phone consultation for prescription products, (super friendly and not an interrogation! lots of advice and tips) I use some of the Obagi products, I have used them for around 15 years, also from other aesthetics practitioners in the past, they are NOT fake, as some other commenters have said. I know the products, the smell, the effects & consistency like the back of my hand and have never received a fake product (not saying bad batches are impossible) but I have never personally had this issue. I will contine buying from skinstation as they are a convenient option rather than having to pick my products up from a clinic and customer service is top notch. Fast delivery.

20. huhtikuuta 2026
Saanut 1/5 tähteä

Ordered 3 creams

Ordered 3 creams, received one .

18. maaliskuuta 2026
Skinstation.co.uk-logo

Vastaus yritykseltä Skinstation.co.uk

We’re very sorry that you’ve only received part of your order.

Due to a temporary technical issue over the bank holiday, some orders were not dispatched in full. Please rest assured that we are working on resolving this as a priority.

I can see that our Customer Care Team responded within an hour of receiving your email and have already put through the rest of your order to be dispatched tomorrow.

Thank you for your patience, and we sincerely apologise for the inconvenience caused.

Saanut 1/5 tähteä

haven’t received my parcel

haven’t received my parcel . I’ve been waiting for two weeks, but it still hasn’t arrived. I don’t know what has happened to it.

31. maaliskuuta 2026
Skinstation.co.uk-logo

Vastaus yritykseltä Skinstation.co.uk

Thank you for your patience, and I’m sorry for the inconvenience caused.

I can see that DPD attempted delivery on the 1st and again on the 2nd. A request was then made for the parcel to be left with a neighbour, however this was also unsuccessful.

As a result of these attempts, the parcel was returned to us on the 8th after three unsuccessful delivery attempts.

As soon as we receive this back, our Customer Care team will be in touch to confirm whether you would prefer for the order to be re-sent or for a full refund to be processed.

Please let us know if you’d like us to prioritise either option in the meantime.

Saanut 1/5 tähteä

Order not received

Ordered on 29th March for 2-3 day delivery and yet to receive my items or a response from client services. Emailed on 1st April and today but haven't had any response, no tracking received so cannot even monitor where my parcel is. Really disappointing service.

29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Skinstation.co.uk-logo

Vastaus yritykseltä Skinstation.co.uk

Thank you for your message, and I’m very sorry for the delay and lack of communication you’ve experienced, I completely understand how frustrating this must be.

I can see that our Customer Care team has now responded to you. Unfortunately, we experienced an unexpected delay with a shipment from ThoClor, which impacted your order. I’m pleased to confirm that this stock has now arrived with us.

Our team will be in touch with you today to confirm whether you would like your order to be dispatched now. As a gesture of goodwill and an apology for the inconvenience caused, we will also be refunding 15% of your order.

Thank you for your patience, and again, please accept our sincere apologies.

10.04 - Update

We’ve identified that the postcode entered at checkout was incorrect, which meant the parcel wasn’t able to reach the intended delivery address.

I can see our Customer Care team has now been in touch with you to confirm the correct address, and we’re working to get this resolved for you.

Saanut 1/5 tähteä

It hasn’t turned up and it’s been 12…

It hasn’t turned up and it’s been 12 days since I ordered it. It appears to be lost in the post. I have requested a refund but as yet I’ve not heard back from them.

20. maaliskuuta 2026
Skinstation.co.uk-logo

Vastaus yritykseltä Skinstation.co.uk

I’m very sorry to hear that you haven’t yet received your order.

I can see that you have been in touch with our Customer Care team, who have raised an investigation with DPD to understand why a delivery attempt was recorded on 23rd March but not carried out.

I can confirm that the original parcel has now been returned to us this morning. Our team will be re-dispatching your order today via Royal Mail to ensure a smoother delivery.

Due to the recent bank holiday period, your order should be with you early next week.

Please accept our sincere apologies for the inconvenience caused, and thank you for your patience while we resolved this for you.

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