Thank you George at Healthxchange- they managed to help resolve my issue within a few hours and send me the rest of my order. I ordered an azzalure twin pack but only received one inside the pack... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Easy to order, but 2 things that marked it down for me. The cost of delivery £12 including the VAT more than other pharmacies and the very flimsy box, meant when delivered the box was damaged and quit... Näytä lisää
I’ve been with Healthxchange for over 13 years They’ve helped me through cancer , covid and the loss of my father. No matter what the problem it’s always been solved quickly and professionally. Cus... Näytä lisää
Yritys on vastannut
Quick efficient service. When there are any issues they are quickly resolved by customer services. Wide variety of products available at competitive prices. Able to pay on account which is very help... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
Yhteystiedot
79 Great Portland Street, W1W 7LS , London, Yhdistynyt kuningaskunta
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
4,2
Hyvä
80 arvostelua
On vastannut 40 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Unfortunately very poor experience from…
Unfortunately very poor experience from the start. Placed a order, problem with one item on order, was told by member of staff on phone whole order would be cancelled and I needed to reorder which I did, this was incorrect, only the item in question cancelled so now have duplicate of entire order. Customer service not interested, their excuse was that the member of staff was new, I now have doubles of prescription item that will go to waste and out of pocket. Another item on both orders out of stock but not informed for over a week, eventually contacted to say no update on when availability will be so will be cancelled and refunded but only refunded for one order not the second.
Overall very disappointing leaving a small business out of pocket. Recommend using other pharmacies like church who are much more professional and organised.
29. huhtikuuta 2026
Efficient and Responsive
Efficient service and responsive to queries
Timely and supportive responses to any issues in your order
7. toukokuuta 2026
Terrible process
Terrible process. The same address I have used for years to have Botox delivered was declined and left me with a late order and disappointed clients. The process of. Ordering Botox was made to be very difficult
7. toukokuuta 2026
Healthxchange is always useful
Healthxchange is always useful, and the best thing is that you can order products for patients and have them delivered directly to them.
6. toukokuuta 2026
Excellent customer service
As always fast service and Amy in customer services was able to sort an issue with me order in a matter of seconds. Would recommend.
5. toukokuuta 2026
Disappointing
When I hVe delivery and no one opens the door,driver immediately returns the order without further attempts, asking neighbours,etc
Next day when delivery comes , as it should be in the fridge, it is not kept in fridge so all melted
5. toukokuuta 2026
Easy to order
Easy to order, but 2 things that marked it down for me. The cost of delivery £12 including the VAT more than other pharmacies and the very flimsy box, meant when delivered the box was damaged and quite dented! . The driver advised I check the contents before he left. Luckily the content was ok and only one of the content boxes slightly damaged. But products ok to use. So for the cost of delivery I would expect a sturdy box with paper to protect the content, rather than plastic.
5. toukokuuta 2026
Order steps could be more friendly
Order steps could be more friendly, and the orders builder is not easy to manage; or maybe a necessary clients' training/Demo will be helpful.
23. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi team,
Thank you so much for taking the time to leave a review, it means a lot to us. We are glad your experience has been mostly positive and would love to support with a demo on ePharmacy to ensure you feel confident using the platform.
I have popped you a message with more information on how to book in for a demo with our Clever Support team, and would love to welcome any feedback you may have to help us improve our ePharmacy.
Thank you again for the feedback, I hope you have a lovely day.
Warm regards,
Jemma C
The Healthxchange Team
I ordered an azzalure twin pack but…
Thank you George at Healthxchange- they managed to help resolve my issue within a few hours and send me the rest of my order.
I ordered an azzalure twin pack but only received one inside the pack. Have taken photos and emailed- not heard anything for two days and my patient was due in and had to cancel appointment. Called twice to customer services and both people have given me a different response. Not happy at all.
27. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi Mehvish,
Thank you so much for taking the time to leave us such detailed feedback, it is very appreciated.
I am very sorry to hear of your experience with us here, this is of course not the standard we are striving for. I can see our pharmacy sent a single pack in error and have now sent the missing product for you. I know this will not fully restore your trust with us so I have popped you a message directly with some more detail on how we will prevent this going forward.
Please feel free to reach out to me if you need any support, I will be more than happy to help you.
Warm regards,
Jemma C
The Healthxchange Team
easy website and straightforward to…
easy website and straightforward to speak to someone if needed
29. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi Roopa,
Thank you so much for taking the time to leave this review, it means a lot to us. We are so glad you are happy with our service and look forward to your next order.
Warm regards,
The Healthxchange Team
I’ve been with Healthxchange for over…
I’ve been with Healthxchange for over 13 years
They’ve helped me through cancer , covid and the loss of my father.
No matter what the problem it’s always been solved quickly and professionally. Customer service are helpful and always go the extra mile
22. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi Julie,
Thank you so very much for such wonderful feedback, this made us all rather emotional! We firstly want to say we are so very sorry for the loss of your father, we cannot imagine how much you are juggling at the moment and hope you are taking the time to truly look after yourself.
We are so grateful for your loyalty over the years and we are so glad you are able to rely on us. Our Customer Services team always enjoy speaking with you. We wish you all of the best, & we look forward to continuing to work together to provide excellence through aesthetics.
I have popped you a message to thank you personally. No pressure to respond to this but wanted to let you know you can reach out to me directly if you need anything and I will be more than happy to support you.
Warm regards,
Jemma C
The Healthxchange Team
Dpd let this service down
Dpd let this service down
no delivery on saturday, forcing me to cancel patients last minute, looks bad on my clinic as a business owner
Spoke with healthxchange today, & order has been rearranged but i now have to travel an hour to one of my clinics i don't work at tomorrow to collect the order, and hope that dpd deliver this time, when they could have delivered to my closer clinic has healthxchange called me back when they said they would 🙄
5. toukokuuta 2026
Oma-aloitteinen arvostelu
DPD didn’t deliver my parcel
DPD didn’t deliver my parcel even though I was home all day. No options available to rearrange delivery and following a second attempt it was returned. This has been such a negative and stressful experience. I’m so disappointed and won’t be using healthxchange again if this isn’t resolved promptly.
27. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Good afternoon,
Thank you for taking the time to share your experience, we’re sorry to hear how frustrating this has been.
We’ve reviewed the delivery with DPD, and can confirm they made two delivery attempts at the address provided. On both occasions, the driver attended the property and attempted delivery. As you kindly shared with us separately, the video footage confirms that the driver attended your property, waited for a reasonable period of time, and then proceeded to their next delivery when delivery could not be completed.
The order was subsequently returned to our pharmacy where a pharmacist has safely disposed of it, due to containing cold chain medicines. Therefore this cannot be re‑sent, as doing so would pose a patient safety risk. Patient safety is, and will always be, our top priority.
We understand how disappointing this outcome is and appreciate that delivery issues can be stressful. Our Customer Services Supervisor has since been in touch directly to help, and we remain keen to support further.
Warm regards,
The Healthxchange Team
DPD really let the service down
DPD really let the service down. Deliveries to wrong place, wrong times, left without signatures. Looking for another supplier.
27. huhtikuuta 2026
Everything was so seamless from…
Everything was so seamless from ordering to delivery . Website is very easy to navigate with extremely useful info on products and how to use them. I was kept completely informed from the ordering to the delivery step : thank u . Amazing service
27. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi Mik,
Thank you for your review and your kind words, it truly means a lot to us. We are so glad you find our ePharmacy easy to use and informative, and that you found the updates we provide useful. We really appreciate your support and are pleased you choose us as your aesthetics supplier, and look forward to your next order.
Warm regards,
The Healthxchange Team
Easy access to ordering
Easy access to ordering . Competitive prices. Next day delivery. Always friendly staff on the end of the phone if ever required. Great company.
13. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi Lynne,
Thank you for leaving such a kind review, it means a lot to us. We are so glad to hear you are having a good experience, and will ensure the feedback is passed to our Customer Services team, they will be delighted with this feedback. We really appreciate your support and are pleased you choose us as your aesthetics supplier.
Warm regards,
The Healthxchange Team
easy and simple to order
easy and simple to order, delivered very efficiently and safely
15. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi Achuth,
Thank you so much for your feedback, we really appreciate it. We are so glad you have found it easy to order and that delivery was efficient and safe. We are grateful for your custom and look forward to your next order with us.
Warm regards,
The Healthxchange Team
After initial hic ups getting joined it…
After initial hic ups getting joined it has been smooth sailing ever since.
14. huhtikuuta 2026
Vastaus yritykseltä Healthxchange
Hi Ann-Marie,
Thank you so much for your review, it means a lot to us. We are so sorry to hear there were troubles setting your account up & will look into this to prevent this happening in future.
We are so glad to hear that everything has gone well since, and look forward to your next order with us.
Warm regards,
The Healthxchange Team
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