SiriusXM Arvostelua 

I just spent 3 months paying for but not receiving my Sirius subscription. So I thought. But it turns out that their incompetent "help" system was the problem! Over the months I was given multiple "technical" instructions to fix my problem. But I'm not a "technician," okay! All I know how to do is turn my radio on! One of my "instructions" was to turn on channel 184. I thought I was on that channel because I was receiving a "promotional" broadcast. How the hell am I supposed to know that theres a way to select "specific" channels? Finally, after three months, I mistakenly tuned to the channel "selector." First of all, they gave me the wrong channel! It wasn't 184, it was 114 ( Fox News). And guess what, I had been already connected for the three months I couldn't find my service! Customers are not "service technicians," okay! Sirius needs to hire mobile technicians like Dish TV to handle these situations. Meanwhile, I want a $25 credit for the subscription I paid for, but could not access!

It's a fricking cult. How many times do I have to say quit contacting me ?
When it's 5 bucks a month PERIOD, FOREVER. (none of this 12 months crap) I'll come back. I'm not paying for a service that has commercials on talk radio and annoying DJ's that won't STFU on the music stations. Madison I'm talking to you !
The value for the money just ISN'T THERE.

AWFUL AWFUL AWFUL

FYI: SIRIUS...EVERY TIME YOU SEND ME MORE SPAM IN THE MAIL I'LL LEAVE ANOTHER SHITTY REVIEW.

After six years with SiriusXM, I finally decided to cancel my subscription, and honestly, I’m glad I did.
Their business model is extremely frustrating. They offer attractive discounts to encourage you to renew, but when your subscription is about to expire, they don’t properly notify you. Instead, they charge your account monthly and wait for you to notice the charge and call them.
This has happened to me year after year. On previous occasions, I specifically asked them to send me an email before my subscription expired so I could decide whether I wanted to renew. They promised they would, but once again, I was charged monthly without any prior notice.
When you call to cancel, they immediately try to convince you to stay by offering you another deal, usually at a higher price than what you were paying before. And once they have charged you, getting your money back can be extremely difficult.

After six years, I’ve had enough. I don’t feel valued or respected as a customer. It gives the impression that their priority is collecting another payment rather than being transparent and treating their customers fairly.

I have officially canceled my subscription, and honestly, I’m happy I did. I barely listened to SiriusXM anyway. I can use Spotify and YouTube and find much more of the music I actually enjoy.
After six years as a customer, I would not recommend SiriusXM.

The service itself was okay, but the songs on the specific channels we listen to were limited and repeated a lot. When trying to cancel the subscription it was extremely difficult to get to talk to a human. Contact information was non-existent and the only way to talk was on a chat box. Then high pressure sales to keep the account was very frustrating and it took almost 45 minutes just to cancel a subscription.

If I could rate 0 stars I would. That girl pretending to be AI is awful at her job

I used the trial, now im trying to cancel, since i have Spotify family plan which is a Lot cheaper for 3 cars, and also web access... Anyway, been on their web chat forever, been transfered 3 times, giving me the bot runaround. I dont use it, just cancel! And they take forever to respond. My grandma would typer faster and shes been dead for 10 years

Ditto to all the rest of these 1 star reviews! We began our Sirius’s service back in 18 when we bought our Jeep wrangler! Then added or truck in 21. We called to cancel 5 years ago and they dropped it to like 20 dollars mo.

Life got busy as it does and 5 years of 50+ dollars a month for five years. Anyone do the math quickly $3000 for a service we used when we are in a car!

I was recently laid off and had a bit more time to run all our numbers and BOOM shock and aw! Hubby called and we get an AI representative. After getting verified she said yes that is what I show you’ve been paying! I told hubby that we should cancel and AI girl tried really hard to drop price a bunch but we told her to cancel and we would listen to free airwaves!

You get rid of humans a charge way too much for your services!!

Good riddance and Good day!!

0 Yes ZERO STARS Laughable how they are still shafting people and getting to continue business. But hey, if you steal a million dollars and get fined 250k? You still profit. Let that sink in.

We called them so we could take my truck we sold off of the account and add the new one for 20 minutes they couldn't find my account after they sent me emails today lol they take money out of my account every month they found the account to take the money out of every month dont they it's getting ridiculous

I have had sirius xm for unlocking and locking my jeep wrangler, self start from inside etc etc and thats great. They tried to get me upgraded to a different service where I get roadside assistance towing, tire changes, and fuel delivery. What they dont tell you is, if you have a vehicle outside of 60k miles, nothing is covered. They basically just get you over to someone and you pay out of pocket 100%. Not sure what kind of service you actually get if you have a vehicle under 60k but nobody from sirius guardian knows what the coverage is. They just say here it is, we sell it, and now you have it. I talked to the roadside assistance company that sirius uses and they said themselves they don't do anything expect connect us to them. So long story short, sirius xm has deceptive practices and gets away with it buried in the fine print. They are losers and explains why they have 1 stars on all rated platforms.

SIRIUS SENT AN INVOICE FOR ONE AMOUNT, BILLED FOR A HIGHER AMOUNT, WHEN CONTACTED, AI INFORMED A PRICE INCREASE, WHEN I SPOKE TO A LIVE PERSON THEY SAID IT WAS TAXES, VERY FRUSTRATING,

SiriusXM deserves a MINUS 5 rating. Less than zero. SiriusXM set up a "free" trial account that I didn't ask for, don't need, and don't want. It insists that it may contact you by mail, phone, or email to discuss an account that you never wanted in the first place and which they set up without your express permission. To cancel the "free" trial, it claims you must up an account, which means they now have additional means ( email and phone contact info) with which it can continue to harass you in its effort to get its snout into your wallet. SiriusXM repeatedly violated Prohibitory Orders issued by the Postal Service, making an end run around those orders by using multiple addresses in Chanhasset, Minnesota and elsewhere. Its privacy invasions resulted in a $28 million class action settlement stemming from its making calls to people on do not call lists. Don't take this company's corporate kaka lying down. Fight back with BBB complaints and Cease and Desist Notices.

I am extremely frustrated with SiriusXM. Their pricing model is completely unfair, constantly forcing customers to call in and haggle just to get a reasonable rate. If you don't stay on top of it, they quietly hike your bill to an outrageous amount.To make matters worse, dealing with their customer service is a nightmare. The representatives make it incredibly difficult to cancel, giving you the runaround and ignoring direct requests. It shouldn't be this exhausting just to manage a subscription. I would not recommend this service to anyone until they fix their billing practices and treat their customers with respect.

Would rate minus 5 I canceled this service 2 weeks ago through their app and guess what the first of September they billed me. Anyway, I have been with Sirius radio for almost 20 years. They can shove it right up their butt.
Worse customer service of anybody .

In my opinion, SiriusXM is an aggressive and dishonest company, and I will never deal with them again. They offered me a deal in Sept 2024 - $6/month, which I took. Last year I called in Sept to renew, they said it was at the same price, so I said "OK." This September I called to renew, and the rep informed me that I had been paying $26.95 a month for the past year. I cancelled immediately upon finding this out. I should also mention that this rep was continually pushing me to renew throughout our conversation, using language that assumed I was renewing, etc. Goodbye Sirius! You will never, ever get another dollar from me.

I have tried Sirius XM a couple times now and both times ended up cancelling as I just don't think the news portion is what I was aiming for. Both times the cancellation process is horrible and aggressive. The first guy I spoke to ( Indian) told me there would be a $230 cancellation fee as per my contract. So I did not cancel but rather wanted to look up my contract first. There was nothing stating that so I called back a week later to cancel and the guy was rude. I asked him why he was trying to force me to keep it when I don't use it. And his response was not nice. I think I finally got it cancelled but that was yesterday and I've yet to get my email as promised that its been cancelled. They are overly pushy and offer all kinds of deals to get you to stay. Never again.

Having been a dealer, I've had Sirius since it's inception. The programming offered superior musical selection. After many years I took a hiatus. After my new truck purchase they offered a $4 p/mo charge. The year is up & they want to bump me to $27.74. There are many other sources so I refuse. Yet they persistently call & email. I thought I'd be courteous & speak to the rep. Wow what a mistake that was! The only thing I understood was his persistent & unprofessional hard sell.
In short, now a couple decades later, it's not even a shadow of the programming it once was nor is their huckster sales tactic.

I keep receiving calls from them. When I politely asked to be removed from their list, they hung up on me before I could finish my sentence. After this, I would never want to deal with such people or company again. How rude!

Terrible customer service. Plans are so confusing you can't make a decision. Can't speak to a live person. Service should be banned!

Reached out to renew through Sirius' Virtual Assistant Harmony today. A brief history which will shed some light on why I expected a very good deal. I have been a customer since the mid 90s when I first purchased an XM radio from Circuit City. Anyone remember them? I have been a member every year since. Wow, was I foolish!

So tonight, I am chatting about renewing with "Harmony". I tell Harmony, that I would like annual pricing for All Access (App Only) as I am looking to lower the cost so I am considering their streaming only option.

Their response was that they were "excited" to offer me their Advantage Platinum 25 Plan for $12.98\mo. With this plan, which sounds more like a Humana Medicare Plan, gives me access to all current channels over my car radio, phone, the app, etc. They then immediately ask me if I am ready to move forward.

I ask what I am paying now which is $13.98 as they renewed me automatically. My bad for not paying attention. I then ask what the monthly cost is to stream only. Their response was offering the Humana Plan for $1 less per month or $155.76. They didn't provided a price to stream only!

When I asked again about streaming only, their response was, "Right now, the only offer they have available to present on this account is the one that includes both in-car service and app streaming, at $155.76 per year including all fees. If I want, I can check for a lower-priced option" My blood pressure just clicked up! I then ask, what other options are available!

They come back with that they are "excited" to offer me their Advantage Music and Entertainment 25 Plan for an estimated $9.99\mo. This plan provides access to all current channels over my car radio, phone, the app, etc. They then immediately ask me if I am ready to move forward.

I ask that they confirm the cost will be $9.99 and not "estimated". Their response was that they use the word "estimated" should taxes or fees ever change the monthly cost would. They ask if I agree to the terms!!!!! BP just a bit higher now!

My response is, "If I am consenting to $9.99\mo, then the cost is $9.99\mo for one year."

Their response is the cost is estimated at $9.99\mo. because furture charges can change...........!"

It is at that point I tell them to cancel my plan. I am then asked what my monthly price point is and they can check what other plans are available. My response is for them to let me know what their bottom price is and this is starting to feel like buying a car.

They come back with $7.99\mo. for one year for everything!

In the end I agreed. Quite the lengthy process for a service that has deteriorated significantly over the years and has not kept up with Spotify, iHeartRadio, etc.

I hope this helps anyone going into the renewing battle! It really shouldn't be this hard.

Enjoy,