SiriusXM Arvostelua 

Good service. However, they don't have a good menu and to get from music to news you have to scroll through a ton of stations. Also, I got a free subscription with my car and when it ended they somehow got a hold of my credit card info and kept billing me. It's finally getting cancelled because I had to get a new card and my information changed.

SiriusXM is a joke. I bought a three year subscription for my car and phone for $3/month after my free trial ended. I asked if it could be transferred to a new car and they said yes. Well, today is the day I got a new car and they refused to transfer my subscription. They gave me some BS about how it was a special promotion for older cars with a different radio. I'm sorry, what??? A radio is a radio, especially when it is a satellite one. The representative told me that she had to cancel my subscription to my old car before she can tell me the deals for the new car. I was like, no, I want you to honor the two years left on my subscription and she said she couldn't. I'm seeing red. They are a completely dishonest company and I will not do business with again, unless they give me my old deal back. This is ridiculous. I did tell them in my survey that I was going to trash them all over the internet. Here is where I'm starting. Screw you, SiriusXM!

I have to sign in every time I turn on the tv ..
I'm going to have cancel.

Good product. Awful experience cancelling the service, they try to sell you everything, asking the same questions over and over again.

Sadly, they turned an overall good experience in a nightmare. Avoid the fatigue and just use the free version, Spotify or YouTube. Awful awful awful service

I have been a SiriusXM customer with multiple vehicles for years, and unfortunately this experience has convinced me that it is time to move on.
I contacted SiriusXM to cancel my subscription for my Hyundai Santa Fe Sport because I had received notice of a significant price increase. During the cancellation process, I specifically asked multiple times to confirm that my service would remain active through November 21. After receiving conflicting information, I requested clarification and was explicitly assured in writing that the subscription would remain active until November 21 and then terminate without renewing.
Based on those assurances, I authorized the cancellation.
Later, I discovered that the cancellation had not been handled as represented. When I contacted customer service, I was told that the information I had been given during the cancellation process was incorrect. In other words, the written assurances I relied upon were not honored.
What makes this even more disappointing is that after escalating the matter, I received a callback from SiriusXM. The representative acknowledged that I had been given incorrect information, yet the only resolution offered was a three-month subscription promotion that would have cost me more than the subscription I was originally paying for.
At that point, the issue was no longer about the money. It was about trust.
This is not the first time I have experienced problems with pricing, renewals, or account management with SiriusXM. I was hoping the company would take accountability and make things right. Instead, I was offered a solution that failed to address the actual problem.
Customers should be able to rely on information provided by company representatives. If written confirmations cannot be trusted, then neither can the business relationship.
After this experience, I no longer have confidence in SiriusXM, and this will be the last time I do business with the company.

Have been with Xm for a while always paid the same, would lose signal here and there. Not a big deal. They took my monthly amount out. Then went back into my account and helped themselves to more of my money. Then told me it was justified. After I talked to one man, I called back few days later to disconnect. The nice lady told me it was wrong for them to take more money and she would fix it. Give my money back and keep my membership where it’s always been. Never happened and when I never received my refund and Xm went off I called and nothing on there end saying I talked with anyone about getting my refund. This Xm is thieves and will grab what they want.

I would give 0 if I had the option. Mediocre programming, service is often disrupted and today was the last straw. After 4 months of service the phone app and online login kept asking for username and 6 digit code which I entered. Every time it was back to the log in page. When I called to cancel it sounded like I was talking to a 10 year old girl who I couldn't understand...go figure.

Received billing notice today via Mail. Said they needed my email and going to bill me $383.88. Nothing said about the military discount I have been getting for years. I tried to log in, no luck, after 6 attempts I used the chat that was available. Chatted with Noel, he never gave me a solution on login, did suggest I try an different browser, did that, still stuck in the same loop. He did offer me 12 months at $77.94, substantial discount. I requested they do this for 3 years. He couldn't do it. I ask for his supervisor, he said that wouldn't help as they have to use the same format he has. We have been with XM for a long time, close to when it came out 25 years ago. After 40 minutes chatting, no success in log in. I cancelled my service. Very disappointed in XM and tools they gave Noel to work with.

The music runs on a loop now. I hate that I can't make a Playlist of my favorite songs. The service is good when I'm on a long road trip. You can call them and tell them you want to cancel and they immediately lower your bill. I think im gonna just go ahead and cancel it. Probably go to Spotify. I have been with sirius xm radio for 6 years.

Scam. They told me I had a lower rate over the phone and now they say there are no records of that and have bee charging me more

Smoke and mirrors - bait and switch - whatever you want to call it - Sirius has all of the shifty strategies down to a science. I paid for what i thought was a fair price for annual service (one payment - not monthly) and was told I would be notified prior to the expiration of that agreement... Guess what - that never happened and Sirius decided to help themselves to my bank account and start a new deal at almost $30 a month. I caught it and used chat to cancel the service but was told that I had used 2 days of the service and I would not be receiving a refund and I could use the service for the rest of the month...Lesson learned - I won't be signing up for service with them in the future - if they don't stand by their word - they are useless to me...

I was a loyal subscriber of SiriusXM for years. I received a call in 2025 to upgrade my subscription for $25 a month. I declined and then was offered a much lower rate. I agreed to the lower rate. My assistant pays all of my CC bills, and I seldom review them. Subsequently, I learned Sirius invoiced me $25/month for 10 months. I contacted them and was given a runaround. Also, canceling my plan is overly burdensome, and their aggressive retention agents refuse to accept "no" and push promotional counter-offers.
DO NOT SUBSCRIBE TO THIS COMPANY

I’ve been a customer with them since 2018. I have always stayed on top of everything and usually I get good customer service and the promotional deals. This go round I am unemployed for the first time in my life and unemployment doesn’t go very far. They told me I received an email stating that the renewal would start this month. They were correct, but it ended up in my spam folder. Who checks their spam folder? Anyway, I went to pay rent and now I’m almost $28 short. Unemployment pays 292 a week. That’s just enough to pay rent and Electric. I have downsize everything else and I have cut off anything and everything that’s not needed. I’m not driving so out of sight out of mind and an email in a spam folder as a reminder. A refund will be issued in 3 to 5 days. Cut off for rent is today. I’ve never had this kind of problem with SiriusXM.. They have officially lost an eight year customer. $27 is too much for Radio anyway.

They will raise your rates without notice. Probably at the beginning of the 1 year service they say it’s for one year but they don’t let you know before it’s going to raise and by the time you see the charge, they have charged you two months at 25.99 a pop. Bad practice. If you want the service, get it for $5.99/month and put a reminder in your calendar for a year later to negotiate a continued low price otherwise they will gouge you.

I cancelled a subscription on July 8 and on October 1 they charged me $29. When I cancelled on July 8 over the phone, they emailed me the confirmation that I cancelled. When I called on October 1st to complain and get a refund, I had to call 3 times because they kept hanging up on me. And no I wasn’t yelling or swearing at them. They had such attitude with me and argued that I never cancelled and I told them I had it in an email they sent me that I had cancelled my subscription for that vehicle but they kept arguing. When I asked for a refund they refused to give me the full $29. They agreed to pay back only a portion of what they charged me. The annoyed agent( she kept making noises to show me she was annoyed that I requested a refund) said she was going to send me an email right away with confirmation that I cancelled my subscription and a refund was pending. Well I never got that email and I never got refunded.

Worse company ever. Service dept just plain ignorant prices going up all the time. I cancelled and they charged me 66 dollars for a month. Don’t get sucked in people. Never ever give them
Your credit card Pay yearly at bank etc.

Pat St.John 60's gold shut him up its all about him being some kind of star lolol how about music only please he sucks period!!!
Dave Okeefe

I was shocked by Sirius's poor customer service today. The person was arrogant and rude. When I called to cancel my service, he told me that the problem is that I was getting no savings (which was a surprise to me as the person who signed me up the 'deal' last year told me the $22/month for my two cars was the best deal he could give). He suggested a 5 year, $400 commitment! When I rejected that, and asked to still cancel, he told me that I would not be able to re-sign up for one year. When I asked why, he said that it was because it was their policy. When pressed, he said it was because they 'couldn't keep sending signals'. He said he cancelled it - rudely - but he hen I called again to make sure, they couldn’t find even my file (after 15 mins of repeating it I gave up). Then I texted to make sure cancelled - no record of cancellation - (and 4 attempts to get me to stay by the agent) hoping it’s cancelled now.

I subscribed to Sirius XM for years until one of their employees charged my card for something personal after taking my debit card number to update my subscription. After seeing the fraudulent charge in my mobile banking, I contacted Sirius XM. Sirius XM was never able to remedy or refund my loss.

I called in to ask them about a charge in my account, I gave her my name and number and she said she couldn't pull it up, asked for my card number. I told her I didnt want to provide that since I dont know who she is? She told me she couldn't proceed. I reluctantly gave it to her, she told me she lied, my address pulled up my account but she told me she couldnt. I immediately asked for her supervisor. Her supervisor was able to pull up my account with my name and address, today I called corporate and talked to rory, he told me he could pull it up. I talked to another lady at corporate and she was able to bring up my account with my name and address. The 1st lady I spoke to acknowledged she lied. Corporate told me they handle it internally, and they wouldn't tell me what she did with my card number