Singularity GmbH Arvostelua 92

After reading all the existing reviews, I decided to share my own experience with this company. Unfortunately, it follows the same pattern: they are very friendly and helpful until they receive payment—then they become completely unresponsive.

They ignore emails, and repeated calls always result in the same response: the secretary says that Mr. Kaiser is in a meeting and will call back. Of course, that never happens. It’s shocking that a company operating this way hasn’t faced legal consequences yet.

I have also noticed that Singularity actively censors negative reviews and adds fake positive ones. Instead of trying to manipulate their online reputation, they should take responsibility and resolve the mess they created.

If you’ve had a similar experience, I encourage you to share your story here or on other platforms. The more people speak up, the harder it will be for them to continue these unethical practices.

Given how many of us have been affected by Singularity’s dishonest business practices, a class-action lawsuit may be the best solution. Together, we can achieve more.

We submitted for Singularity service in September 2024. Until today they haven’t filed even single VAT return for us, we are missing all deadlines and they even don’t reply our email anymore.

Efficiently and thoroughly complete the applications for foreign clients, with transparent communications and professional skills. They have been a great help for us!!

Singularity were extremely efficient and effective in handling all of our enquiries. I felt lucky to have Sagar Manjal handle our cases and would recommended Singularity to anyone looking for VAT and TAX assistance for international business.

Worst ever! We paid annual fee for 6 EU coutries. First submissions were supposed to be done in October but it is end of the year and only one was sent! Unfortunately it was submission which was not supposed to be submited. Automations do not work, emails are not being answered and ther "portal" is a joke! Total mess. AVOID! UPDATE: Notice the obviously fraudulend 5* reviews from new accounts lately. Report them by clicking on flag icon under the fraudulent post.

!!! CAUTION AVOID ABSOLUTELY !!! Don't trust this company at all, they've never done my VAT refund declaration despite my numerous email reminders... I've had big problems with the authorities because of this company.... never trust this company

the worst ever tax agent. Stay away! They just disappeared at some point. They wouldn't answer to any emails, and then after some time I received irrelevant emails. I am happy that I switched to another agent...

It's been awful few couple of months after switching to them due to Amazon deprecating their partnership with Avalara. My emails have not been responded for weeks! Retrospective return charges are over inflated. Have I known, I would never switch to this provider. Unless they get their stuff together and start delivering a good service, I do not see any chance continuing with them.

Awful experience so far. I moved to Singularity from Avalara when they ended their agreement with Amazon.

Singularity were very helpful and responsive when they wanted to onboard us. I have had zero useful communication from them since, have no access to any of the VAT filings so no idea if they have been submitted or not.

They do not answer emails, their UK phone number does not exist.

I needed a correction to a VAT filing, they charged €600 before they would even communicate on the matter. Avoid at all costs.

I contacted Singularity in May 2024 for a VAT registration in France. At the time of writing this review, I still do not have a VAT number and I have not had a response from them for several weeks. Deplorable service, I strongly advise you to use another service provider

They forwarded us a request from the German tax office saying that we would hear from them within 5 days. Although we have repeatedly urged them, no one has contacted us, it has been more than 2 weeks. The deadline for a reply from the office has passed today and no one from this company cares. We have replied to the German office ourselves. Which is not easy when you have no idea what they are asking - that is what we had this tax office for. Clearly money wasted. Terrible service.

Very bad service. They created my vat 1 year after my request and they don't want to refund my vat even though it's included in the services they offer.

It's been a year. They only registered me for VAT in 1 year. arrow. no problem. But they declared my address wrong. I write to them and they get back to me within a week. I am very sorry for choosing you. You are too slow. It's not reliable. They misrepresented my address and first asked for money. Then they said okay. But it's been 2 weeks and my address is still going to change.

to cheap in all means -
under VAT filing these guys understand that they will send you an email....pls pay blablabla to the french HMRC thank you - : ) - : ) they dont even attach a file or ask for approvement of the wrongly made file/figure and dont add any more of their blablablabla
they also dont answer emails and are well known to HMRC Germany for their wrongly and late filing

Achtung, die deutsche GmbH mit deutschem Geschäftsführer scheint nur eine Scheinfirma zu sein. Die deutsche Hotline wird immer nur von einer "Empfangskraft" beantwortet, die angeblich die Anfragen weitergibt. Es kam nie zu einem Rückruf. Kein Kundenservice auf Deutsch. Auf Probleme wird nicht eingegangen, oder man muss es 10 Mal 10 verschiedenen Leuten via Mail erklären, um dann eine irrelevante Antwort zu bekommen. Dann geht das Spiel vor vorne los. Mittlerweile setzte ich in CC alle mir bekannten Emails und komme seit Monaten trotzdem nicht weiter. Ich bin wirklich sprachlos, dass diese Firma als Amazon Partner auserkoren und empfohlen wurde.

Liebes Singularity Team,

von der ersten Kontaktaufnahme mit Faizan an, über die sehr höfliche und konstruktive Kommunikation mit Fiona und dem Team, kann ich mich nur herzlichst bedanken. Ich führe mich in guten Händen bei Singularity und kann Euch freilich weiterempfehlen.

Danke auch, dass Ihr mich stets sofort über den Status meiner Einreichungen informiert - herzlichen Dank hier auch an Sanara.

Herzlichst
M. Ali Bolat

Worse than terrible. This company will cause you endless frustration. They applied for my VAT registration, and every month I inquired about the status, they told me it wasn't registered yet. Eventually, I contacted HMRC and discovered it had been registered four months earlier. Due to their negligence, they missed reporting deadlines, resulting in a penalty for me. Their communication is equally poor, with a different person asking the same questions daily. This company will drive you to the brink. Avoid them at all costs.

great job from Singularity and Sagar, persistent with the German tax authorities until we got the right result.

Helpful and fast in supporting us dealing with the DE tax authorities.

Grate service from these guys. I highly recommend them for stress-free tax filing