Singularity GmbH Arvostelua 92

Worst company to handle your VAT

We are having issue with EU marketplaces VAT and Amazon rejected them but for the last 60 days I am trying to contact them and they are not responding to any of the email after sending a reply that they have received the email.
One of the worst company to handle your VAT and really poor response time.

If I could give minus stars, I would.

Another reviewer called them “Scamularity” this reflects my experience.

You pay fees upfront, but the work simply doesn’t get done. The real problem only becomes apparent years later, when issues surface. In my case, Amazon blocked my account due to unmet VAT obligations that Singularity had been paid to handle.

It then cost me multiple times the original fees to fix the situation, not to mention lost income while my account was suspended.

Communication is extremely poor. Emails and calls go unanswered, and there is no transparency around what work has (or hasn’t) been completed. I was also unable to access historical submissions, which made resolving the issue significantly harder.

Their pricing may seem reasonable initially, but if the work isn’t actually carried out, the long-term cost can be substantial.

Given the seriousness of these issues, I sincerely hope the relevant German regulatory authorities review their practices.
I would strongly advise others to proceed with caution.

Absolutely atrocious. They are supposed to handle our UK and German that filings but we keep getting notices of late filings and then they do not respond to any emails

SCAM COMPANY, STAY AWAY!!! This is the worst company to work with. Singularity GmbH is doing my Amazon Pan Euro VAT return. My Germany VAT return didn't submitted for few months and my Amazon account got blocked by the Germany tax service. I have contact Singularity for 40 days everydays they stopped responding once we received notices from the german tax office. I have changed to a other VAT service already.

they never reply we got fines after fined because of there failure to do their job

STAY AWAY!!! . they stopped responding once we received notices from the german tax office. Despite clearly sending them funds to submit on our behalf, they did not send the money, they didn't respond. I contacted several past contacts withing the organization as well as their general filing and customer service and not one person bothered to respond.

Scam company, takes your money and doesn't do the work.
This company is a scam, they just sign as many clients as possible and take the money and then dont even submit your returns.

We moved our services to a different provider 6 months ago due to Singularity's persistent lack of attention and brutal price hikes. To our shock, we recently received a request for documentation for the 2024 VAT Annual Return, revealing they hadn't even started it, inexplicably squeezing the legal deadlines to the very last minute.

Since then, we have been trapped in an automated loop. We have sent the required files (AVTR reports, etc.) multiple times via email and cloud links, yet their bot keeps claiming they are missing. There is ZERO human support. Even more alarming, emails sent to their Director (Marko Kaiser) return a '550 Access Denied' error.

They have ghosted us while our business compliance is at risk. As others have said, choosing Singularity is playing Russian roulette. They are informal, technically incompetent, and dangerously slow. Stay away if you value your company's standing with the Tax Office (Finanzamt).

Would give zero stars if I could, Paid for a service 11 months ago and no work appears to have been done and can't get anyone to communicate with me or let me know what is happening. I am now getting fines because they have not submitted returns. Avoid, avoid, avoid

Después de 15 días de espera para que me entreguen una caseta de jardín y sin tener noticias de ellos, reclamo el pedido y la respuesta que me dan es que podemos cancelar el pedido y que si me parece bien. Manda narices. Y todavía no me han devuelto el importe.

The single worse service based business i have ever dealt with.

Occasionally you think there is a glimmer of hope when you get a reply from a real person but it all falls apart in the next email when you're back to no answer.

Avoid like the plague!

Manquements professionnels graves.
Plusieurs déclarations de TVA ont été déposées en retard et au moins une déclaration obligatoire n’a jamais été déposée. La communication a été quasi inexistante malgré de nombreuses demandes.
Des mises en demeure ont dû être adressées à leur assurance professionnelle ainsi qu’à l’ordre professionnel allemand.
J’ai été contraint de mandater en urgence un autre prestataire afin d’assurer ma conformité fiscale et d’éviter des pénalités supplémentaires.
Cette expérience soulève de sérieuses inquiétudes quant à la fiabilité d’un cabinet chargé d’obligations fiscales critiques.

Do NOT use the service!!! No Filing, No reply, No VAT!

Death and taxes, work with singularity and you'll be praying for the sweet embrace of death soon enough. Astonishingly they make tax even more painful than it already is. Zero instructions. Zero customer support. Baffling emails that request you do their job for them. You'll be wanting to gouge your own eyes out soon enough.

Worst company you will ever deal with!!

I've never had the displeasure of dealing with such a terrible company before. They don't do the filings, they don't respond to emails, and good luck trying to call them.

On top of that after 1 year with them they have 4x the price of the woeful service they provide.

Stay away!

Hired them to file Irish VAT a year ago. In 1 year they have not filed anything. Total incompetence.
I am unable to get in touch with them. They never reply to queries or support tickets.
As you know not declaring and paying your VAT is a serious offense so this company is getting me into a lot of trouble.
I never worked with such a company.
AVOID AT ALL COSTS! 100% money wasted.

do not trust this company just run away they dont file or do anything . now i have to pay a real company to back file everything

DO NOT USE THEM

Best Avoid! After making a payment for deregistration service I sent so many emails to ask the update. Month and Months of unanswered emails. I even left numerous phone call messages! Absolutely terrible. I cant believe they are on amazon preferred list