I am writing this review now because it was too painful to do at the time. Last year my wife of 38 years died. Simplicity were absolutely amazing, caring, attention to detail, kept informed every st... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Was booking my own future plan, so it wasn't a particularly sad time, but they did not rush things on the phone, seemed to have all day to take details and explain things, and to ensure I fully unders... Näytä lisää
Yritys on vastannut
Simplicity helped me through what is a very stressful time, they were willing to take time explaining things so I could make the right choices. They kept me informed throughout and were very respectfu... Näytä lisää
Yritys on vastannut
The continuity of contact was helpful. I was informed of all key events in a courteous way. Even though an error was made regarding the receptacle of ashes it was sensitively addressed and dealt... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Yhteystiedot
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Yhdistynyt kuningaskunta
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Erinomainen
728 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 77 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpfull staff very careing
17. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Hi Martin,
Thank you so much for sharing your feedback and that you had a great experience with our staff.
Thanks again for putting your trust in us.
Staff made you feel at ease and talked…
Staff made you feel at ease and talked through what it involves and explained everything excellent service
16. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear David,
Thank you for your review. We're pleased to hear that the team provided the care and guidance you needed.
Thank you again for placing your trust in us.
Left me waiting for Call
I had a Funeral Plan consultation booked for 10am received the call at 10.02am which was impressive asked me to confirm my name and then the phone went dead i waited for a call back as I couldn't return the call as it was a generic number they didn't call me again
This obviously isn't very comforting considering what we were going to discuss and has left me not trusting Simplicity Cremations with the Emotive calls that would need to be made when the time arrives my family and I had many sometimes argumentative discussions on my choice of funeral and just when we agree Simplicity let me down will try another provider.
25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simplicity Cremations
Dear Customer,
Thank you for your feedback and we're sincerely sorry your experience didn't meet your expectations. We uphold an extremely high standard when people contact us, so we take your comments very seriously.
We would like the opportunity to understand more about your experience to see if we can resolve some of these concerns. If you're willing to speak to us directly, please contact us at complaint.resolutions@dignityuk.co.uk.
Thank you again for bringing this to our attention.
ok ,you get what you paid for.
15. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Stephen,
Thank you for sharing your feedback with us.
My experience
My experience: Very friendly staff, very efficient and helpful. Prompt delivery. Excellent service. 23-07-26.
14. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Hi Keith,
Thank you for sharing your feedback with us.
We're pleased to hear the staff provided the care and guidance you needed.
Thanks again for putting your trust in us.
Made things easy .but communication…
Made things easy .but communication needs to improve
16. kesäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Hi Christopher,
Thank you so much for sharing your experience. Your feedback is useful and we'll share it with the team to ensure we continue to improve our communication.
Thank you for putting your trust in us.
Vastaus yritykseltä Simplicity Cremations
Hi Happy from Hampshire,
Thank you so much for sharing your experience, and that you've received the service you needed.
They were very kind and sympathetic.
They were very kind and sympathetic.
And very kind when the ashes were delivered back to me.
3. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Janice,
Thank you for sharing your experience. We're pleased to hear you received outstanding care and kindness and will share these comments with the team.
Quick and easy
19. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Hi Lillian,
Thank you so much for sharing your experience.
It very hard to ring but you need to…
It very hard to ring but you need to do..but from first contact the guidance and help was there..I can only say if you need to ring Simplicity and maybe putting it off don't.. as soon as you ring they really take their time you are not rushed..Simplicity are so supportive..and help you through what you decide..I changed venue they even made that simple..Simplicity is a good name they really make everything so simple..for something that is the hardest thing to do but needs to be done..to take that first step.I can only say take that first step.
2. kesäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Margaret,
Thank you so much for your kind words.
We're so pleased to hear that the team made you feel so supported and not rushed when these conversations aren't always the easiest to have.
We'll pass your feedback on to them.
I found it so easy and straightforward…
I found it so easy and straightforward and your staff so helpful
9. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Hi Dennis,
Thank you for sharing your feedback. We're pleased to hear you had such a positive experience.
Staff where so helpful
Staff where so helpful, even afterwards phonecards to check I was OK..
6. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Mr Molloy,
Thank you for sharing your experience. We're pleased to hear the staff looked after you during and after the service was provided. We'll pass your comments on to them.
When I phoned up I got Rebecca a lovely…
When I phoned up I got Rebecca a lovely young lady tryed to keep to talking with her my partner had died this what he wanted but didn't have time to book it with you so I did it with Rebecca she emailed me telling me part as we went along. The what crem it was I said I will pick up Brian's ashers myself. She sent my a message on the day of it and to see if I had got the date when I was going to pick up Brian's ashers iam picking them up 20th July she has been so very helpful going through every little thing with me I thank her so much 👍
17. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Christine,
Thank you so much for sharing your experience.
We're thrilled that Rebecca provided you with the care, guidance and support you and Brian needed. We'll pass your comments on to her.
Kind and caring service with excellent…
Kind and caring service with excellent communications from Rebecca, would highly recommend using this service.
17. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Customer,
Thank you for sharing your feedback and positive words, especially about the service Rebecca provided.
Pleasant helpful staff who talked…
Pleasant helpful staff who talked through everything
16. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Caron,
Thank you for your feedback. We're pleased to hear the team took the time to provide you with thorough care and guidance.
Easily sorted out
8. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Mr Phillips,
Thank you for sharing your feedback, and we're pleased to hear that the process went smoothly.
Satisfied thank you.
6. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Customer,
Thank you for sharing your review.
Caring & Sensitive Staff
The staff were sensitive, caring and professional throughout the whole process, keeping us informed as it progressed.
Lesley was an excellent co-ordinator and Courtney (brought the ashes afterwards) was very pleasant and caring.
We would not hesitate to recommend Simplicity to anyone else.
15. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Michael,
Thank you so much for sharing your review.
We're so pleased you had such a positive experience, especially with the service provided by Lesley and Courtney. We'll share your comments with them as they'll appreciate knowing they made a positive impact.
Excellent service and very helpful at a…
Excellent service and very helpful at a sad time when dealing with a loss.
8. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Tracy,
Thank you for taking the time to leave a review. We're pleased the service you received was excellent, and we're sorry for your loss.
Easy to apply.With great concideration…
Easy to apply.With great concideration from the staff.Understood exactly what I required and made the process easy.Could not be better,many thanks,would recommend anytime
7. heinäkuuta 2026
Vastaus yritykseltä Simplicity Cremations
Dear Brian,
Thank you for sharing your experience.
We're pleased to hear that the process was made easy for you.
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