Sherpr Arvostelua 2 176

The customer service team at Sherpr were great, both before I placed an order with them when they helped me get my shipment arranged properly, and afterwards when there was an issue with customs that they contested for me. The only issue I encountered was with Fedex incorrectly charging me import tax on items I was shipping from NL to the UK, despite me having a proper ToR1 form filled out, but Sherpr contested the charge on my behalf and I got my things shipped in the end without too much delay and without having to pay the tax. Fedex customer service was actually useless when I called them, so I recommend always going to Sherpr first. They also quoted me a much lower cost than a lot of other couriers. Would recommend! Only criticism is that on their website, when you have to upload your documents, it's not made clear whether I should upload my proof of address for the country I'm shipping from or to, I had to use chatgbt to help me fill it in, but only a small detail.

After seeing really nice reviews, I used Sherpr for an international move that included storage. While the customer service representatives (shout out to Joana and Marie) were consistently polite, helpful and responsive, the overall structure of the service proved unsuitable for a full relocation.

The model relies heavily on third parties (in my case LOVESPACE and UPS), which led to several issues along the way. Regarding the storage, miscommunication around collection scheduling. I ultimately had to pay additional charges simply to ensure collection occurred on the agreed date.

Then, the shipment arrived in a severely damaged state. The boxes (sturdy, double-walled, and properly packed) were heavily crushed and dented. As a clear example of the level of impact involved, a cast iron pan inside one of the boxes was visibly dented. This indicates handling far beyond normal transit wear.

Although additional insurance is promoted during booking, I later discovered that many common household items are classified as “non-compensation items.” While this information is technically available via a link at the bottom of the page, the practical effect is that most standard moving contents appear to be excluded from coverage. This makes the insurance offering feel extremely limited in real-world terms.

Additionally, while described in some cases as “door-to-door,” delivery may not extend to your actual apartment door in a flat complex, depending on the courier.

What initially appeared to be a cost-effective alternative to professional movers ultimately cost more, both in additional fees and in damaged belongings. Coordinating one company that coordinates multiple third parties adds complexity without adding accountability.

In summary: courteous staff, but the system itself makes this service unsuitable for international moves where reliability and meaningful protection are essential.

EDIT: In response to Sherpr’s reply below, I had already been in contact with the team months ago specifically regarding the damage. At the time, they were the ones who informed me about the insurance process I referred to earlier. However, out of all the items that were damaged, the only one they followed up on was the pan (which I mentioned as evidence for how battered some boxes were), asking me to provide the purchase receipt. As most people would understand, I no longer have the receipt for a years-old everyday purchase. In any case, the pan was by far one of the least valuable items that were damaged. Between work becoming busy and the relatively small value involved, I did not continue pursuing the matter, as it did not seem worth the time and effort, especially given the extent of the other damage.

Very professional and reliable service. Excellent communication throughout the process (collection of luggage in Paris and delivery of luggage in London). It was seamless and stress free. Thank you!

The luggage arrived on time and was safely delivered to the hotel.

They truly made our trip much easier. We were a group of four traveling with large bags and had several train rides with multiple transfers, so managing our luggage would have been very stressful without their service.

I stayed in touch through the group WhatsApp and received regular updates about our luggage along the way. The driver was kind and friendly, which made the experience even better.

For security, they made sure that I was the person receiving the luggage, which gave us great peace of mind.

I highly recommend this service if you need reliable luggage delivery and want to enjoy your train journey comfortably.

Prompt, efficient, safe service with a smile! Would definitely recommend SHERPR for your safe deliveries. We had two vans arriving perfectly on time and we are very happy with everything. Well done!

Not recommended.

Packages arrived in time and in good order. Customs support was really helpful.

Joe Prince assisted with my order. He dealt with my queries quickly, professionally and with patience. I shipped a single 30kg box for just under £300 from China to the UK. Given my time constraints whilst abroad, he was able to offer an option for me to drop-off my parcel to the courier company on a Saturday which was incredibly helpful. Bear in mind that although a collection service was offered from my hotel this was not available to me on the weekend. The parcel was delivered with a couple of days delay but Sherpr kept in contact with an update by email. They offer insurance on the contents. I would use them again.

Duncan and Marie. Prompt attention and communication

I used Sherpr service for sending 5 boxes from USA to Italy and then back, and they provided me excellent service. It was easy and secure. Duncan King it was who was in contact with me to do all the process and his service was excellent, professional and friendly.
For sure I'll recommend this company with my friends and family. And if I need to send boxes abroad again, I'll be using Sherpr.

Good communication. Progress regularly updated . Queries answered quickly and in detail .

Delivered everything without an issue on their part, were in touch all the time, excellent customer service

Brilliant service. Helped particularly by Joana Batista, always available at the end of a mobile phone (WhatsApp enabled). Shipped 7 big 25kg boxes from Spain to UK for £354 - house-removers wanted £1150. Arrived 6 calendar-days after collection in perfect condition. Couldn't ask for better.

I was extremely happy with the service and cost of shipping a 10-pound package from California to the UK. I had checked prices all over the internet for shipping, and Sherpr was the most economical. The process was very easy, and they used a very well-known international carrier. When I check that carrier directly for the cost of shipping the same package, it was over $100 more than what Sherpr charged me!!! Sherpr kept me informed throughout the entire process. My recipient was even contacted and told when to expect the package to arrive. I would absolutely recommend and use Sherpr in the future.

The customer service team was proactive and helpful throughout the entire process, especially in coordinating both the drop‑off and pickup arrangements.

Absolutely amazing service from start to finish! I booked a 1–2 working day delivery with Sherpr and was blown away when my parcel arrived in just 1 working day. Everything was seamless, efficient, and stress-free.

A special shoutout to Marie, who was an absolute superstar. Her customer service was outstanding — friendly, responsive, and genuinely helpful throughout. It’s rare to come across such great support, and she really made the experience even better.

I wouldn’t hesitate to use Sherpr again and would highly recommend them to anyone looking for a reliable delivery service. Brilliant all round!

Efficient communication via email, delivered safely ahead of schedule.

Very easy to use, efficient and speedy service

I sent my personal items from Dallas to Madrid and it only showed 9 days!! I loved the speed of the process, I would send it again with you!!
Thanks!🙌🏻