Sequence Arvostelua 

The local estate agents are fine but acsleeds who do the accounting are hopeless. Completely incompetent and continue to send statements that are ficitious!

Absolutely worst management company I've expereinced so far,I wish I could give zero stars but there is no feature about that yet, literally complained about internal heating and boiler for a whole month nothing has been fixed, half of the appliances don't work properly or don't work at all in the property, I didn't receive my fob key for the property for a whole week after my tenancy started even tho my letting company Ashley and Adams requested them few times.

I am unable to give 0 stars as I would have done. This company will hold on to money that should be legally transferred. Its ok, I'll speak to customer services who can help me. Wrong, wrong, wrong. The most unhelpful obstructive bunch of people I have ever had the dis-pleasure of dealing with. I have only been trying to get money transferred since September and they always want more information after leaving it a couple of weeks betweeen requests.

Extremely poor service and very distressing experience.

This is by far the worst property management experience we have had. As tenants, we suffered significantly under the management of Sequence Home.
1. When a neighbour who lived in the flat above us complained that our young son running around disturbed him, he began banging on our ceiling repeatedly. Despite raising this with both Sequence and the landlord, no meaningful action was taken to protect or support us. This situation caused serious mental distress to our family and eventually forced us to leave the flat. Alarmingly, the landlord later admitted we were not the first tenants to experience this issue, yet no effective preventive measures were put in place.
2. Repairs consistently took an unreasonably long time. On several occasions, we had to chase contractors ourselves because Sequence showed little urgency or concern.
3. At the end of our tenancy, Sequence ensured that nearly half of our deposit was withheld. When we attempted to dispute the deductions, the process felt unfair and manipulative. Given the trauma we had already endured, we eventually felt forced to let it go.
4. We paid in full for a lock repair carried out by a locksmith instructed by Sequence after we damaged the lock. However, on moving out, we were charged again to replace the entire door and lock because the replacement did not match the original. Despite raising this issue, Sequence insisted on further deductions.
5. When we moved in, the flat was in a very dirty condition, with litter throughout. We have clear photo and video evidence. We deep-cleaned the property before moving in. At the end of the tenancy, we again deep-cleaned the flat, vacuumed the carpets, and left it in a much better condition—this was reflected in the inventory report. Despite this, Sequence and the landlord still charged us hundreds of pounds for cleaning.

Overall, the staff were extremely unhelpful and dismissive throughout our tenancy.

We deeply regret renting a property managed by Sequence Home and strongly advise others to carry out thorough due diligence before committing to them.

I would have given no stars if possible. They do not take any responsibility when things go wrong. A full managed service should mean that any repairs etc they have arranged on a landlords behalf should be checked and of a high standard. Sequence do not do that. Yes they provide good management information (automated). And the end of lease report is ok BUT they would not get quotes for the remedial work required. Not a fully managed

Terrible waste of time and money. Tried to contact them but never received any replies. Typical scamming estate tactic

Rented my property out via Allen & Harris, who, unfortunately, use Sequence Homes to manage their rental properties. Couldn't have imagined a worse service. They take months to pass on issues raised by tenants which I am sure meant our tenant felt ignored by us. We would reply to emails immediately and again, not receive a response for months. We often had to chase multiple times. It was impossible to contact them any other way; a completely faceless organisation. They had said they completed repairs that we later found out hadn't been done. Problems were left for so long before being handed over that they had definitely worsened, and so were much more severe and expensive by the time anyone was called out to get a quote. When we were finally able to move agencies, they tried to keep our float, which, fortunately, our new agency was able to get back for us. I am almost certain we wouldn't have got this back if it hadn't been another agency asking for it. I can't believe estate agents are still using them - please avoid at all costs.

Call advisor came accross trying to be over assertive and talking over me the whole time..not helpful or friendly just overstepping the assertive mark!!! Not good customer service a bad experience..if the staff are so frustrated talking with customers then they are in the wrong job..there are plenty of polite people im sure would gladly do the job..so get rid of these tyrants and improve your 1* rating...no room for rude people now!!!!

Too many errors to list them all - told me tenants had not paid rent when they had. They could not give me the breakdown to replace an outdoor light which they charged the earth for. Did not complete a property inspection after 6 months as promised. Sent me paperwork for another Landlord with personal details on. My designated person left, was not given a replacement. The list goes on ….. In the end I put my notice in with them and decided to run the property myself as it was less stressful than relying on them. I did put a complaint letter in and they only replied to a few points and not the 28 points within the letter. Very shoddy service.
A year after leaving they still believe I employ them and are telling me my contract is coming to an end, would I like to renew? Never!

No interest running a good letting agency once the tenants go rouge and start wrecking the property.

Soon as my tenants got there passports a bragged to anyone who would listen that they are gonna get a council house for free once I kicked them out, agency I chose as it was two minutes walk from the house handed over the day to day dealings to Cardiff office, nowhere near Oxford. Long story short they get paid and did nothing to help remove scum that cost me 30k in damages. Still every know again phone me up asking if I want to sell and let with them again…. Go xxxxx yourselves.

I have used Sequence as a landlord for the past couple of years and they have shown complete disregard for the tenants - telling them to simply move furniture when there was a damp and mould issue instead of providing me with professional advice on how to eliminate it. In the end, it cost me £12, 000 in lost rent and contractor fees to (hopefully) rectify it.

This week I have been informed of a leak through the ceiling. Despite four emails, there has been no response in over a week and I still do not know the cause of the leak, whether the property is safe for the tenant or how it can be rectified.

I would give zero stars if I could. Sequence Property Management are extremely unprofessional – they don’t answer emails, and we constantly have to chase them about repairs. When they do decide to send a contractor, they don’t even bother to check if we’re at home, which is both inconvenient and frustrating. Communication is awful, and the service is consistently disappointing. I would not recommend them at all.

If I could give 0 I’d have probably gone minus. Took me 7 weeks to get my deposit back . Phone calls and sms messages every other day. The agent (Siobhan ) made so many typos my son , who was on the contract with me never received an email from her for a week before we realised something was amiss .Her incorrect spelling was also very annoying.She always seemed to be in meetings and every Friday promised the money was on the way. When it didn’t arrive I would then have to wait till Monday to start the process again. I have had so many sleepless nights because I needed this money for my new flat. Eventually we went to the arrears department and a young man called Taz sorted it within 3 days. If I hadn’t had my son and his wife helping me I don’t know where I’d be . Taz was very good but sequence itself are rubbish and I wouldn’t go to them again

As a tenant in a property managed by Sequence, I am constantly having to chase up and complain about repairs not being done, contractors not showing up and shoddy jobs when they actually do show up. They instruct contractors that are based miles away from the property (often 50+miles) for simple jobs. The staff at their head office are rude, unprofessional and dismissive, especially “Jason”. When I tried to share the issues with the landlord, they refused to provide his details which is actually against the law. I managed to track down his address via the land registry at a cost to me.
This company will do the absolute bare minimum- avoid at all costs!

Through William h brown this company a woman in hull was recommended to me and wow has it been one of the worst experiences.
First off I'm still owed £800 for services i didn't even receive, just money thrown away at this point, this person a mortgage advisor in hull wasted my time, I've had 7 weeks of non stop stress because she didn't reply to emails, she asked for the same documents over and over even though I sent everything in the beginning! Wasted my time so much I wasn't sleeping, she would email back saying she didn't see the emails? How? I've raised a complaint and currently in contact with trading standards too, I'll fight to get my money back from this so called company of scammers, for your own sanity do not use this company, there's plenty of great mortgage advisors in the UK, this isnt one of them!

A total waste of time as a mortgage broker. Spent 90 minutes in one phone consultation going through all of our details, finances, requirements, etc. before getting into the hard sell of life insurance, legal services, and wills, then after around two weeks ‘research’ sat down for a second call (estimated at 40 minutes) to go trough their findings and sort out the paperwork.
It turned out that all of this got to exactly the same result as I managed myself within literally 30 seconds of the first ‘consultation’, coincidentally with the same lender as before and with a simple push of a button to renew. Even when I pointed this out, the agent still assumed we would use her to arrange the renewal, paying their £99 admin fee (she’d ‘persuaded’ her manager to waive their usual additional £699 fee!).
They offer nothing you can’t do yourself very easily - and I’m as close to being mortgage illiterate as you can be.

I had the misfortune to use this company to manage my rental property from 2019 to 2021. I sent a formal complaint about the appalling service I received and they couldn't even reply to that within their own advised timeframe. Quotes from my complaint below. Do everything you can to avoid working with this company, every single person there was awful.

"I rarely get replies in a timely manner, issues are dropped for weeks or months, different people contact me with no apparent awareness of what has gone on before, people vanish and I am never told.
People at Sequence Norwich show no accountability, integrity, professionalism or proactiveness. Even complaining hasn’t improved anything."

I have been constantly harassed by this company ever since our mortgage has come towards the end of its term. 20 calls to both myself and partner in just a couple of months, as well and emails and texts. I should not have to contact them back to ask them to stop as that’s what they’re asking for. They are now trying to contact me through fox and sons.

I am writing to formally raise a complaint regarding the conduct of one of your brokers, Mr. Dennis Tockan, from Sequence (UK) Ltd. As first-time buyers, this process is both significant and stressful for us, and we expected professional guidance throughout. Unfortunately, our experience has been deeply disappointing and unacceptable.

One of the worst companies.
Rented our house through Fox and Sons Taunton, who we found do their business with ACS Liverpool.

No communication, response or action to emails. I made a formal complaint that was swept under the carpet.

STAY AWAY from Fox and Sons and ACS Liverpool.