seneye Arvostelua 185

Could not be happier with the service and the response. They were able to quickly and accurately diagnose my issue and come up with a solution

Very quick response to my problem and very helpful advice.

The help wasn't efficient. It was slow, only one response a day even if an email was returned immediately after receiving one. The agent did many mistakes. I took 8 days to get a simple account issue fix

Resolved quickly efficiently & correctly

Most helpfull service even when 2nd hand unit

Als ik problemen heb stuur ik ze een mail en wordt het netjes opgelost laatst nog met een slide die ik niet kon activeren diverse keren met wifi problemen gehad ook dit werd per mail opgelost gewoon perfect

I had a faulty unit which was replaced after testing with regular communication and a timely resolution.

Great experience as always. I have beeb a seneye customer for years and have always appreciated the support.

Issue with the responsiveness of my readings. Raised the issue and had a prompt response. Excellent. Gives me peace of mind

I had a problem with the activation of a pack of Seneye Slides. Not sure how I got them so mixed up, but was given new codes so I could still use the slides.

Very helpful and informative representative . Managed to upgrade my unit from home to reef , so that I have more parameters to monitor. Very pleased with the service

Sent all the necessary things to get the missing slides I ordered. Their idea of shipping was to tape up some cardboard and put a shipping sticker on it....Are we that poor that we cant afford a padded envelope to send these things across the ocean??? Im still waiting on a shipping number and my missing slides....guess more money down the toilet.

Good products and excellent customer service which dealt with my questions very quickly and efficiently.

Very good Support !

Took along time to get back kept getting same message never anyone answered phone had to get someone else to sort it.

Had a seneye for many years but this last slide gave high ammonia readings. Contacted seneye and I changed the slide and problem resolved. Always I have found support to be reactive and good.

Good product, but absolutely negative after-sales service and product shipment. The negative aspects are so obvious that they make even their good product unattractive.

I have been going back and forth *patiently* with support for approximately 8 months trying to get a resolution to a Seneye Pond that has failed. The product failed a few months after being installed. Tech support confirmed a problem with the unit and requested that I send a copy of receipt for warranty. They refused the warranty saying that I should return the product to Amazon since I bought it new from Amazon. Amazon says I should make a claim with manufacturer since it is outside the Amazon return period. I pointed Seneye to their own web page that specifies their 3 R's for warranty. "Return, repair and refund" Seneye is refusing to warranty a defective device that their tech support confirmed is faulty.

DO NOT PURCHASE A SENEYE PRODUCT. Their warranty promise is a lie and they will not stand by it.