seneye Arvostelua 185

The support team is quick to respond and resolved my issues in a very timely manner.

Seneye support is excellent, I have used them a couple of times before with issues with WIfI extender and SWS.
after a couple of messages from them it was all resolved quickly

After contacting customer support about an issue I had with my Seneye web server I was excepted for them to say sorry we are unable to help you. To my surprise they went above and beyond what most customers support do. They communicated really well and fix the issue I had even tho I was out of the warranty period thank so much for your understanding and patience and fabulous customer service.

I have had my Seneye reef for about a year. I had initial setup issues, but the Seneye support got me through it and works well.

Having had it for a year, I feel it is a good time to review the product. It has been very reliable and I love that I can check how certain parameters can be checked while I am at work.

My only mini moan is I would like to see more development on more parameter’s that could be added to the system.

Come on Seneye, let’s see more development!

I’m very happy with the response of the technical team to my issues. Very quick. I’ve had problems with the SWS for a long time and was resigned to not being able to use it but since, I think, March this year, the unit has been working properly. I’m assuming that something was done in the backend of the system? In any case, please keep up the good work.

Service après vente à l’écoute du client. Merci beaucoup

The unit never worked properly. Very disappointed. I wasted my money.

Very patient and thoughtful response to a problem that was quickly resolved.

Highly recommended product, company and customer service!

I'm a bit indifferent about the experience. I contacted Seneye to report difficulty in connecting to their PC app. I supplied all of the information they requested via their help screen. I received an acknowledgement they received the request for assistance. That was 12 days ago. After several days, and after frequent retries, I was able to open the application. I don't know if this was a result of them responding to my request or if I just got lucky. Today, I received two emails. One informing me the they closing the case because they had not heard back from me and a second one advising my ticket had been resolved and requesting me to write this review. As far as I know, the case was "resolved" because they "closed" it due to no response. The good thing is that the app is now working but I don't know why.

Helped to troubleshoot and resolve issue.

Requested support with a connection problem which I resolved between report and response, however support were helpful and efficient.

Very helpfull with question about readings which didnt get thru when opening the app. Quickly solved👍🏻

I got a very quick answer on my ticket. The solution was found very soon.

Tom

I contacted Seneye support and received prompt response and the problem was solved.

I have also found that the Seneye Reef monitor is very reliable and closely matched my salifert water test results

Could not be happier with the service and the response. They were able to quickly and accurately diagnose my issue and come up with a solution. Thank you for all the teams help!

This company is great to deal with. Had a minor issue with the sensor and they worked with me to get the issue sorted with ease. Great product, great customer service. Probably the best customer service I have ever recieved

Reponse rapide pour un changement de propriétaire suite à la vente de ma sonde.