seneye Arvostelua 183

My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end of the recommended process followed up to tell Seneye I was still offline.
Next day the service came back and I got a message apologising for a server offline event on their side. I asked for clarification of any personal data loss and was given a reassuring response. We got there in the end and they were honest with their apology so 5*

My device was sending no updates anymore although all icons had a light and are online.
i checked the connections also no problem so i send Seneye an email on monday afternoon if they could check and solve this problem.

On tuesday before 10 AM i recieved an answer and they checked the servers and solved the problem.

Checked, very quick solved and respond, very nice, thanks

Had a self inflicted issue and as usual the Seneye team were of great assistance to help an old bloke and resolve the issue. Very many thanks.

The customer support team was extremely helpful throughout the entire process. They responded quickly, guided me at every step, and resolved my issue in a very short time. I really appreciate their professionalism, efficiency, and excellent customer service. Thank you for the great support.

The support was prompt, friendly and knowledgeable. They fixed my problem straightaway. I was having technical difficulties with the website and they sent me a link that let me do what I needed to do.

Excellent customer service, they resolved my issue , I recommend it

I found the Seneye reef withSWS and WiFi modem quite difficult to set up, I admit I am not the best with tech stuff, I called Seneye support for help, and I was lucky enough to get a young lady called Georgia on the phone, she was very friendly, patient and helpful, Georgia managed to get the Seneye online. Unfortunately I hadn’t ticked marine mode so it was reading ph wrong, and the PAR meter wasn’t showing me anything, so I rang back, unfortunately for me I didn’t get Georgia, the Second Lady I spoke to told me that it does not give live PAR readings and if I wanted to get a PAR reading I would need to place the sensor in the aquarium and wait for the next 30 minute reading, which I knew from looking at the Seneye website was a load of rubbish, anyway I was told I was wrong and I should have bought a different piece of equipment if I wanted PAR readings. Anyway, I eventually worked out that I hadn’t opened the user interface, everything is now sorted. In summary the Seneye reef is a great piece of equipment for monitoring ammonia, ph and temp, and the PAR meter is also accurate enough compared to my last readings taken with anITC Parwise, but unfortunately customer service is hit and miss, depending on who answers the phone. 5 stars for Georgia and 1 star for the Second Lady, so you get a 3 from me.

Customer service is amazing, product is great, so much potential for future products 🙂

Seneye as always responed to my query quickly. They suggested several trouble shootings actions the first of which was successful.

Again, Seneye support helped me from UK to Colorado. It’s wonderful to know they are there when I need them. Recently I moved from Texas to Colorado and I thought I was having sensor issues. It’s all working now after being off for 8 months. Thank you team Seneye. Best, Kerry

Excellent customer service with an issue I had in removing a probe. Quick response. I use the Seneye Pond configuration to monitor pH, NH3 and temperature. I've been using this for 5 years. Nice techology.
Cheers
Bret
Glenshaw, PA USA

My Seneye Sensor stopped working 14 months after purchase. Whilst I am aware of the 12 month warranty I am a little annoyed that I had to pay for a replacement, 2 months outside the warranty period. They also did not provide a new Slide until I asked, since the broken unit had a Brand new Slide installed when I returned it for testing. I feel a little dissapointed in what is a great product.

De klanten service is perfect nemen alle tijd en beantwoorden de vragen en mails goed ik heb zelf nog wel steeds problemen met mijn SWS maar daar kunnen hun niets aan doen ik hoop dat het alsnog wordt opgelost

Contacted Seneye support following a couple of strange readings on the ammonia monitoring tab. I quickly received a helpful response,outlining a test procedure to eliminate possible fauly slide / unit. On implementing the procedure i found a small bristle worm in the slide area. This was the cause of the high readings, top service thanks Guys

Helped me out with a second hand product. Plenty of going back and forth, responsive was quick and helpful.

Purchased the seneye for my pond after about year ran into problem with the slide after few emails back and forth got it sorted highly recommend seneye their customer service is A1

The support was fine... until I asked a question they did not want to answer... so they ignored it :-(

I had a Seneye Home unit for several months when it developed a strange issue.
Contacted Seneye Support and a couple of emails and photos later, a new replacement unit was sent to me.
Installed and all is working fine now.

Great service and a friendly helpful manner.
10/10

Super nice Support. Thank you for the quick reaction.