Seekers Homes Arvostelua 

Do not use this company. They are literally a scam. They will do anything possible to not give you back your deposit. Charging us £400 for a deep clean when the house was cleaned very thoroughly. Charging £300 nearly for a repaint of the ceilings and walls for just per bedroom. And the stairwells. They attempted to charge us all for new mattresses and even sent in a photo of a dirty old mattress in my friends bedroom trying to say it was his . Luckily he had a picture of his mattress dated at the time of moving out so they soon dropped this when they realised what they had done was probably illegal. They are trying to drag out the process of disputing the deposit until the protection scheme runs out by not replying to emails. Which is exactly what they did to my friend and they were offered back £30 between them and still didn’t even get it. Absolutely did company. Changed their name because of awful reviews and are still receiving them. They now blatantly write their own reviews as they have increased from one star to 4 and none of the new reviews mention anything about anyone having actually secured a property and had a good experience. Merely about viewings. Should be shut down

WARNING: DO NOT RENT WITH THIS AGENCY.

We rented a property from Sept 2022-2023.

Straight off the bat, we had problems with heating, mould, damp and excessive damage to the property. It was filthy and many things in the property weren't working, including the fridge and several windows, and the entire heating. They took over a month to repair our heating, leaving us cold and shivering in the cold winter. Four tenants had to share a single small fridge until they finally replaced it.

There was so much water damage that they refused to fix, along with faulty plumbing, until eventually the ceiling of the downstairs bedroom collapsed and could have KILLED the tenant inside if they were not out at the time.

After we moved out, it took Seekers almost THREE MONTHS to tell us that we were not receiving our deposit, and on top of that, they were attempting to charge us over £300 for 'additional expenses." This is despite us emailing them non stop throughout the tenancy for issues that were occurring BEFORE we moved in.

We learned upon contacting Tenancy Deposit Scheme directly that they were attempting to dodge the three month deadline for claims, and we immediately opened a dispute. After a month of providing evidence and writing a thorough report countering their RIDICULOUS claims, we were finally awarded almost all of our deposit back.

DO NOT RENT WITH THEM. AVOID AT ALL COSTS.

If you are currently renting, make sure you take THOROUGH screenshots of emails, photos of the property and full videos of cleanliness at the end. After that, if they don't respond to you, EMAIL TDS IMMEDIATELY. I would hate to see anyone go through the stress we had to experience.

My daughter and her student friends rented a house off these people last year. Their service was shocking.. in fact they changed their name half way through the tenancy, (previously Walton Robinson) because their reviews were so poor I think. The girls constantly complained about problems in the house and the agent either ignored it or were very very tardy in response. At one point they even painted windows shut that should have been used as fire escapes.
At the end of the tenancy they put in ludicrous levels of claim on the deposit for a house that was left in immaculate condition, I know because I cleaned it myself. It was disputed with the DPS and the vast majority of their claims were thrown out. The only money they could claim was were we had no prior photos.
My advice would be do not use this agent under any circumstances ( there are plenty of better ones locally apparently) .. if you do use them photograph every single thing as you move in and note it on the moving in paperwork, every speck of dust and every scratch. They will claim for example that it had been freshly painted .. unlikely .. they are not competent or trustworthy. Therefore do not trust them on anything. Document everything, because they have a very high turnover of staff, one assumes because they are a poor employer also, and nobody can recall anything and blame whomever has left.
Stay away .. be warned!

These are the worst people to deal with. WILLIAM GREENWOOD is an absolute scam artist, unresponsive and irresponsible. He has lied to us on multiple occassions and is inconsistent at getting back to us and has tried to over charge us for our deposit. Horrible letting agents, AVOID. The only good part about this company is Leanne, the phone operator. She deserves a raise

Unable to get through to the agent. Phone constantly engaged. My son and his 7 flat mates have been without a washer for over a week. Fridge broken sent a second hand dirty mould one in replace. Heating broken and no hot water, all in week. Dissatisfied with the response from this company. My son has run out of clean clothes, no care, urgency. Reluctantly giving one star. Total contrast to other student letting agent dealt with who carry out their responsibilities as required.

Worst property management agency ever.
The customer service is terrible, you struggle to get through on the phone lines. Staff are unable to answer your queries or give you the incorrect information.
I was overcharged by £2000 for repairs at end of tenancy. When I ask to speak with a supervisor no one gets back to me.
Avoid at all costs!

My experience with this agency, formerly Walton Robinsons, has been deeply unsatisfactory. When I received the keys, I asked about the room's cleanliness, and they assured me it had been cleaned. However, I found a dirty mattress, unkempt floors, and an unpleasant odour.

My tenancy agreement promised a smooth experience from September to September with upfront bill payments. But the reality was different. Communication was a struggle, and basic amenities were neglected.

I strongly advise against using this agency. They charged us for pre-existing damages and cleaning, and their business practices lack ethics. Your peace of mind and finances are at risk. Be cautious of seemingly positive reviews; some may not be genuine.

my daughter rented a house with this company and paid over a £2000 deposit. When the tenancy ended the company charged a large cleaning bill even though the property had been cleaned and hoovered out to a good standard. The landlord charged this bill even though 12 days later the builders were in the house totally refurbishing the full house. I questioned and appealed this bill but they would not listen. I even had photos of the cleaned rooms and all the builders rubbish pilled outside 12 days later after the invoice ! I would not recommend using this company.

If I could give less than 1 star I would. We’ve had a damp problem at 32b Claremont place since we moved in august 2022. After a year of complaining and 0 help or care from Walton Robinson/ seekers, the roof has finally give way and fallen through.

The communication between tenants and the office is shocking as you report a problem and they some times don’t even get back to you l.

Just a heads up to anyone who’s thinking of renting with them this year as the are no help at all.

Useless staff. Never fixed issues we reported. Now evicted us and claiming against us. Shocking company. See you in court!

If i could give no stars, i would!

I Just made a call to their office to enquire about a park home for my mother. I was met by the most obnoxious lady answering the phone. She asked for my home address, and i asked why do they need that information?
Her answer "company Policy"! again i asked for what reason, then she put the phone down on me!
They cant even be bothered to give an explanation to a simple question.
If this is the standard of the staff that answer the phones, then i dread to think what the standard of the others that actually buy and sell your home is?

We all need to protect ourselves for data protection reasons, so why not the innocent public too?

Sellers need to know that these people will take your money and do absolutely nothing to sell your home for you....avoid at all costs!

I wish I had read the reviews first . Paid my money up front to sell my home 2 months ago and not a single view or call . The only time the company call you is when you keep asking if there is any interest and all you get is yes we had plenty . This company takes your money and don’t deliver . Don’t do it

Do NOT pay money to this company. I paid £500 to get a reduced final commission payable on a sale of my mobile home but had not one single potential buyer over 4 months. Lots from two other companies though so I assume that - apart from posting it on their website - no effort at all was made to sell. I chased them and was rudely told this was because it was priced too high - they agreed the advertised price. Even after I dropped the price by £15k however still no appointments were made. No one ever contacted me either.

Seekers excellent service
I am a first time buyer in Maidstone area and they made…
process so easy. They are really easy to talk to, would 100% recommend
All teams always answers my questions
Thank u everyone for your support

I rented a property off of seekers for over 2 years, when my renewal if my tenancy came up I was told by there office unfortunately over the phone that my contract would be extended as I couldn't get to their office as it was closed due to covid lock down. Nothing else was ever said until I gave my notice to leave. They didn't extend my contract they had changed it with out me knowing or even being in my contract that they could do this.. yes it is there for their protection and yours but a good bus would tell you and even send you the details of contract. When I left and they had the keys they took me to dispute for more money then when they had the keys back no communication at all apart from to ask for money. When they did the check out snag they were more at depth then their move in inventory and even the additional items I stated was not on there.
I was told at the start and the inventory even had the wrong garden and I couldn't use my front door for the whole tenancy, I had to repair the fence and build a gate as promised to secure my garden even though these were promised.
Yet I'm still in the wrong... be care who you chose. Make sure everything is in writing!

Found seekers, especially the founder 'Nigel Harvey' a rude and arrogant man who is unorganized and gives you wrong information and then denies it. He gives nothing but lack of communication and extremely unprofessional and treats people as though there stupid.

Seekers as a whole staff wise are okay, just a few miscommunication and wrong information. Quick to keep you updated via email and swift with financial status (deposit return). Didn't bother speaking to them when having problems, went directly to my landlord.

All staff there need further training and to read documentation properly before accusing tenants of 1. not paying there rent (when they give you the incorrect details to pay your rent into), or 2. Accusing you of taking the properties fire extinguisher/fire blanket (when it is in the inventory check all along).

Dont use them, Don't trust them,

Nigel Harvey called my friend an ars*hole. He turned up at my rental without an appointment and wearing no PPE and because my friend was showing in a new tenant for me as I was shielding it wasn't convenient. He launched into a tirade of abuse and said "What are you going to do? Hit me?" and then pretended to film him. I think Mr Harvey needs psychiatric help. Horrible "man".

During the lockdown period it was very difficult to get a house,I approached many agencies...but only Seeker's helped me...it was so quick.thank you Seekers.

Misleading information with regards to payment required before actual renting a property. When it turns out this property was not required we asked for a refund as we had been confused by the reason for 2 payments being taken (actually not legal anymore!) However not only was this refused but the tone of the email we received from Nigel Harvey (Director) was neither professional or courteous & was in-fact rather aggressive demanding we apologise to them for the fact we felt mislead & had misunderstood their rather confusing mixed messages from the verbal feedback we were given by their staff. Not to mention the fact he didn’t show the good grace to spell our name correctly or indeed check the grammar on the email he sent us. A thoroughly disappointing communication from a customer service point of view. Not recommended unless you want to be made to feel awful when already in a vulnerable position.