Secursus Arvostelua 427

The customer service is excellent with putting a claim through so quick and easy the best insurance company I have ever used cannot recommend enough.

Absolute waste of time. This company does everything they can to avoid paying claims. Insure your parcels elsewhere,

Great customer service! Very quick and informative replies!

Made a claim on a lost item, clear process, quick response via chat facility, very helpful, no problem, compensation transferred immediately. Very impressed.

Simply great service. very easy and quick to insure and affordable prices .i send items around the world and i use the secursus service regularly .

my parcel was lost in transit by courier and i received the full amount by secursus withen a week after submitting all the pics/documents . geat communications aswell .
Highly recommended 5*************************

The contents of my parcel sent from the UK to USA by UPS were stolen in transit.
My claim was paid in full by Secursus.
thanks,
keith

We are a small company and decided to start insuring our larger bulk orders after a couple of freeze dried fruit boxes went missing in transit.
It's very quick and easy to set up the insurance each time, and I've now had the experience of having to put a claim in for another missing box. The document uploading process is quite straight forward and they paid out quickly for the difference (I managed to claim a little back from the delivery company). Will be continuing to insure our parcels with them.

Been using Secursus regularly for the past 2-3 years to insure watches I ship. The process to insure is made very quick and easy. So far I did not require them to cover a loss yet so can not speak to that at this time.

Safest and cheapest way to insure parcels forget the big boy charges superb.

The website is user friendly and it's great to be able to buy insurance at a reasonable cost.

Very easy to insure a package, literally in 2 minutes. At the same time is an affordable service. Fortunately i did not have to claim so far.

Ondanks dat er door mij sommige zaken niet conform de voorwaarden zijn gedaan toch de schade vergoed gekregen. Werd goed ondersteund tijdens de claim periode. Duidelijk aanwijzingen en zeer prettig contact. Nooit fijn om te moeten claimen maar wel geruststelling dat het allemaal wel in orde komt.
Had al eerder via Secursus pakketten verzekerd en zal dat in de toekomst zeker weer doen.

I have a small cabinet making business that makes glass fronted cabinets. As all of the couriers will not insure this type of item for delivery, I have being insuring my parcels with Secursus. I had a problem recently with a cabinet that was damaged in transit and Securus handled my claim. They are thorough and professional whilst being approachable and fair. I am using them again.

Secursus made the claim process easy to navigate and complete. The whole process to completion took approx 14 days.

I have been using Secursus for a long time and recently had the pleasure of claiming when Royal Mail lost a parcel. Overall good experience, I provided them with the required evidence and they provided me with the amount I had insured the parcel for. Rates are very good compared with carriers directly, although I only insure Royal Mail parcels with them as they don't cover items dropped off at parcel shops. The only negative point was the amount of time it took them to get back to me after I submitted all evidence and I had to prompt them to look at the case. However, they always reply to emails extremly fast and the same day I promoted them regarding the completed submission they agreed to pay out.

We've been insuring antiques and fragile items through Secursus for over 3 years. We unfortunately had to make a claim for an expensive Meissen piece which UPS "lost" en route from UK to USA. Secursus paid the claim today. Okay, the claim process is a bit demanding and time-consuming, but Secursus are the only company I have found who will insure antiques or fragile items. You must read and follow their Terms & Conditions and remember to take photos of the item and of all stages of the packaging process (particularly important in claims for damage). Marie was very helpful and we recommend this company, who will insure items that no couriers or other UK company will.

I discovered this company when I realised that for years I've been posting items through different companies that hadn't actually offered cover for items I was posting. Evri lost one of my parcels recently and Secursus paid out thank you. I have now posted lots of parcels valued from £40-£5000 and feel confident during their delivery due to well priced insurance cover.

I sell furniture and home decorations.
Unfortunately, damage in transit happens again and again, so it's good to have a partner who doesn't unnecessarily lengthen the damage process.
For this reason I give it 5 stars and say thanks again to the SECURSUS team for the quick handling of the transport damage in the USA.

The process was quite long and confusing and you have to make sure you take photos of everything as you will need all the info if you claim, However they did answer questions promptly and did pay the claim. It is the only company I found to insure fragile items.

A few hoops to jump through but paid out promptly enough. I have no worries about using them for my business again .