Secursus Arvostelua 427

I have been insuring through Securus for quite a while but had my first claim after UPS lost a package. The amount of paperwork needed is a little exhaustive when the package has been confirmed lost by the courier company but once we got past that, the claim process was handled very efficiently by Marie. I would certainly not hesitate to use again in the future.

Very disappointing service.
After 2 positive experiences with Secursus they have lost all of our trust by refusing payment and not adhering to their own Terms & Conditions.

We are now having to take the case to the Financial Ombudsman and relay Secursus T&C's and clarify why our claim is valid.

In short, our delivery failed due to the negligence of the courier. We didn't buy postage with a signature, however this is irrelevant according to their Terms:

8.2. The requirements relating to the shipping methods
The goods or Packages must shipped over to the Recipient against the Recipient's signature. The shipping label must be attached to the Package with full contact details of the Recipient including first name, last name, phone number, full address, zipcode, city, and country. If the Recipient or the sender agrees with the Carrier that the Delivery of the goods or the Package be delivered without signature, to a third party, in his/her (or their) absence, in his/her (or their) mailbox or in any other place, it stops being covered by the Parcel Insurance. If the negligence comes from the Carrier, the Parcel Insurance still applies.

Note. IF THE NEGLIGENCE COMES FROM THE CARRIER, THE PARCEL INSURANCE STILL APPLIES.

Secursus, don't agree that a 24hr tracked delivery that was inevitably delivered to the wrong address after 23 days was negligent.

Absolutely ridiculous and now a complete waste of our time due to the case having to being sent to FOS for a fair review.

Superb service, had a package go missing after sending by royal mail (suspected stolen)- it was a macbook pro, so not a cheap item at all. Secursus were very helpful, Many thanks to Marie and the team.

I use Secursus regularly for high-value items & find them to be much cheaper than other insurance co's - I found myself having to claim for a damaged guitar recently & Marie was very professional, guiding me through the claims process & issuing my claim payment in a very timely manner. I wouldn't hesitate to recommend 10/10

I have used secursus but never had the need to do anything else than to insure a parcel.
Unfortunately, in one of those shipments I had an issue (they lost the parcel).
The situation with the courier (DHL Parcel) was an absolute mess, they would give contradictory opinions and status.
Secursus did an extra effort to try to understand the situation and in the end everything worked out. For me it was absolutely amazing!

I shipped a rather valuable package from the UK to USA - and whilst the package did arrive quickly, it had been completely destroyed by the courier company and the contents ruined. I had insured the package with secursus and I did eventually receive a full refund for the insured amount - make sure you read and understand all the terms and conditions and all the packaging requirements - and take pleanty of photographic evidence of the contents and packaging before and after sending etc.
I will most definitely be using their services in the future!

I have used the company several times to insure specific packages, site is very easy to use, instructions for any follow up are very clear, will use again and highly recommend.

I sent 20 kg. parcel, which was packed carton in carton and between the device and the carton foam, as well as between the two cartons 5cm. foamy I didn't expect any problems in transit, but I was surprised when the recipient informed me that the item was broken. The courier company refused my payment after a long wait. Secursus examined the case in detail with all necessary documents and photographs. I am satisfied with Secursus' communication and solution.
My insurance claim has been processed successfully.
I highly recommend this company to insure a parcel.

Bonjour, j'ai utilisé secursus pour une dizaine de colis, la souscription de l'assurance est très rapide, n'ayant pas eu de problème , ce qui est heureux je ne peux en dire plus. Je continuerai à utiliser secursus car le tarif est extrèmement interessant par rapport aux concurrents.

Great experience - everything went super well & fast. Great assitance and personal contact. My insurance claim was treated successful.

I insured a package with these scammers, when I tried to make a claim they listed multiple reasons why they wouldn't pay.

THEY WERE AWARE OF THESE CONDITIONS WHEN I MADE THE CONTRACT YET THEY ACCEPTED IT ANYWAY.

Nowhere on their website do they mention these absolute showstoppers, in fact they make it sound like they do service them.

Do not do business with these lying, thieving, [REDACTED]

Had to send some rare vintage car parts to be refurbished
The courier insurance rates were very high
Secursus were very straight forward to deal with and reasonably priced
Fortunately there were no issues with transportation but it gave piece of mind to know they were insured

I have used Secursus twice to insure fine watches which were shipped to delivery in Mexico and Switzerland. The website was easy to use and I took pictures prior to shipment as requested. The buyers were satisfied with the service. Luckily, no issues arose with delivery. Secursus enabled me to secure twice reasonably priced third party insurance.

A small price to pay for the peace of mind when shipping high value items within the UK courier network.

A high value item disappeared without trace in September and it took all too long to get Percelforce to confirm that it was indeed nowhere to be seen so I could pass that info onto Secursus. To keep this brief ultimately Securuss did indeed pay and my comms with them were straightforward.
Something to watch though.. I entered my claim in £GBP but my payout was some 10% down. Maybe [as it seems the Securus's site defaults to Euros] that perhaps I should have made my claim in Euros.. but then would I get paid out in £GBP or Euros? Either that was the case or their conversion rate is poor. In any case it was a massive relief to be paid out the vast majority of my loss and I will be using Secursus again possibly this week for another high value consignment.
One last thing, don't forget to take and upload images of what you are sending as per the small print.

Scam website - have used for multiple deliveries and each time I had an issue they introduced a new rule that was not mentioned upfront so my claim was deemed invalid each time for a different reason despite documenting as they mentioned when I sent it.

DO NOT USE THIS COMPANY

Had a parcel that got damaged in transit. They paid the claim in full and whilst there is quite a bit of paperwork to submit. Its all understandable and I was shocked they actually honoured their commitment to pay out a claim! Most insurance companies look for any way out they can but I'm happy to say they sorted this out perfectly

Guitar tailpiece on a jazz guitar was damaged in transit.

Submitted claim to courier (Parcel Force) who rejected it because the said they don't insure musical instruments against damage (I was expecting this if anything happened to it, which is why I took out the extra insurance with Secursus.

Glad I did.

Submitted required info (make sure you package it up in line with their T&Cs and take plenty of photos during packing up for shipping - and at the receiving end) if the item gets damaged.

Secursus dealt with the claim for the replacement part & repair very quickly and I was pleasantly surprised that there was none of that nonsense where the insurance company tries every trick in the book to get out of settling a genuine claim.

All in all, I was very satisfied and impressed with this company. I will definitely be using then again for every shipment I make concerning musical instruments.

Based on this sole experience I wholeheartedly recommend them. And their rates are far better than increasing the insured level with the courier, who, if you read their small print will state that musical instruments are claims exempt anyway (they don't make this clear when offering higher levels of cover), so you would be wasting your money increasing the courier's level of cover.

Very good.

Due to the value of the artwork I create and post worldwide. I use Secursus for peace of mind when shipping in case any issues arise. One of my paintings arrived damaged and the process with Secursus couldn't have been any better. An A+ service!!