Simple process to request the refund, and prompt receipt of the cash. Just needed to show proof of my injury (broken ankle, sigh...). everything except the insurance fee was refunded within a week o... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This was the first time I had ever used this service, so not knowing how easy or difficult it was going to be to get a refund, I had mixed feelings. After I contacted them and sent the required infor... Näytä lisää
I love the service. 4/5 because some fields and process was not fully clear. My bank account for international transfer has IBAN number but they wanted only domestic account number? Idk, I had to fill... Näytä lisää
Yritys on vastannut
Thought I was going to get sent to some shady hard to deal with the third-party and have several back-and-forth to get a refund. Instead, as long as I had the receipt email and the medical record from... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
A leading refund protection provider to leading arts & entertainment venues and ticket agents. From theatre, concerts, festivals, and more we have you covered. Refunds processed by www.ticket-refunds.com Need help? https://securemybooking.com/help/
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 057 1803
- help@securemybooking.com
- www.securemybooking.com
4,8
Erinomainen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good Communication and quick response
11. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased to hear your refund decision and payment were both handled quickly.
Speedy refund
I submitted a claim on the day of the performance that we were unable to attend and to my amazement found the refund in my bank the following morning.
I was expecting to have to wait maybe a couple of weeks before I received a refund so was really impressed with the speed of the claim being settled
15. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased to hear your refund was received the following morning and that the speed of the process exceeded your expectations. We appreciate you sharing your experience.
Refund Arrives Promptly
I was unable to attend the event I booked because my cancer treatment intervened. My refund arrived very quickly without any quibbles.
15. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are sorry to hear you were unable to attend due to your cancer treatment. We are pleased your refund was handled quickly and smoothly, and appreciate you taking the time to share your experience.
Refund received within 24 hours of…
Refund received within 24 hours of application.
15. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased to hear your refund was received within 24 hours of submitting your application.
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are glad everything was handled smoothly and appreciate you taking the time to share your experience.
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are really pleased you had such a positive experience with the team and appreciate you sharing your feedback.
I love the service
I love the service. 4/5 because some fields and process was not fully clear. My bank account for international transfer has IBAN number but they wanted only domestic account number? Idk, I had to fill it 3 times. Also I had to leave more fields empty than I expected. I'm not native and maybe that's why.
14. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are really pleased to hear you value the service, and we appreciate your honest feedback on the form. We understand how unclear payment fields can be, especially for international transfers, and your comments will be shared with the team as we look at where the process can be made clearer.
The refund process was very quick and I…
The refund process was very quick and I was refunded within 24 hours. The only criticism I have is that I was on hold for 35 mins only to be told that I had to complete an online form. The speed of refund did make up for that though
15. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are sorry the initial call took longer than it should have, and we understand why that would have been frustrating. We are pleased the online process then moved quickly and that your refund was received within 24 hours.
Great experience!
15. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased everything went well and appreciate you sharing your experience.
Called secure my booking
Called secure my booking. Explained situation. Was advised to go online fill in form. Struggled with form so called again. Lovely lady talked me through form step by step. Refund arrived the next day! Absolutely amazed. Fantastic customer service. Highly recommend!
13. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased our team were able to support you through the form and make the process easier. It is great to hear your refund arrived the next day, and we appreciate your recommendation.
You should never book a show without taking up the Secure my Booking option
Last year my husband had cancer and we had to cancel a show. No problems getting refund of the ticket price.
This year my husband fell down and broke his collar bone and now unable to drive until it heals and again Secure my Booking came through for us again.
We are so grateful.
15. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for such a thoughtful review. We are sorry to hear your husband has faced such difficult health challenges, and we hope his recovery from the broken collar bone is going well. It is really reassuring to know the ticket protection has been there for you more than once when plans had to change. We appreciate you sharing your experience and your recommendation.
Easy way to manage refund process
During a stressful time it was easy to arrange the cancellation and refund of my theatre tickets. I was kept informed and the refund arrived promptly within the timeframe. Thank you to everyone for taking the worry out of my hands with your excellent customer care.
13. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased to hear the team helped make the process easier during a stressful time and that you were kept informed throughout. It is good to know your refund arrived within the expected timeframe, and we appreciate you sharing your experience.
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are glad we could help and that your refund was handled promptly.
Prompt service and refund was in my…
Prompt service and refund was in my bank next day
14. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased we could assist quickly and that your refund reached your bank the next day.
Fast response/ easy refund
The process was fast and easy to do. Would’ve love to go but work got in the way and glad I had the insurance/protection so I was able to get a refund. Even though it’s an added cost, it’s great to purchase incase anything happens. Especially when life has been ever changing like mine. You can say a year ago I had the time to go, then months later life finds away to change that course.
I don’t pre-order food/drinks so unsure how streamline the process is if you need to do a refund for concessions.
14. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your thoughtful review. We are pleased the process was quick and easy, and that the ticket protection was helpful when your plans changed unexpectedly. We appreciate your comments about changing circumstances, as this is exactly why having protection in place can provide reassurance when booking ahead.
Easy process and quick refund with no…
Easy process and quick refund with no additional questions.
14. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are glad the process was smooth and that your refund was arranged without any unnecessary back and forth.
Hassle free process if you have and…
Hassle free process if you have and submit the required evidence to support your refund claim. Easy to use online application form and claim processed and refunded within 30 hours. Well worth it to protect against life’s unexpected things and such an easy process.
14. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased the online application was easy to use and that everything moved quickly once the supporting evidence was provided. It is good to hear the protection was helpful when unexpected circumstances affected your plans.
Vastaus yritykseltä Secure My Booking
Thank you for your review. We are pleased you had such a positive experience and that the team kept things clear and efficient throughout.
Quick turnaround
After having to miss a performance due to a sudden death, the tickets were the last thing on my mind. A few days after the event. I applied for the refund and submitted proof and was shocked when the money was back in my account within hours. Excellent speedy service which made a hard time easier.
14. toukokuuta 2026
Vastaus yritykseltä Secure My Booking
Thank you for your thoughtful review. We are very sorry for your loss and appreciate you taking the time to share your experience during such a difficult period. We are glad the process was handled quickly and helped ease one small part of a hard situation.
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