It was my first time using seatfrog to upgrade to first class coming back from the NEC. The process was really easy. Unfortunately our train was cancelled just as we got on due to football supporters... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent service from Richard after first class on my booked train was decommissioned. Issued a fast refund and was very friendly and engaging. Would definitely use Seatfrog again
My journey from Newton Abbot at 10.06 on 6th October 2026 was cancelled at Taunton because of the emergency services dealing with an incident. I therefore lost my 1st class upgrade. I contacted t... Näytä lisää
I had successfully booked an upgrade from Bristol to London. Sadly the First Class seats were downgraded. Seatfrog handled my refund claim very quickly and effectively. Thanks to Ella V for her help.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Yhteystiedot
London, Yhdistynyt kuningaskunta
- info@seatfrog.com
- www.seatfrog.com
4,6
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 57 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Seatfrog customer service …
I had a cancelled train which I managed to get a Seatfrog upgrade for. Richard from Seatfrog was super fast in replying and sorting my refund for me. Very happy with the customer support from Richard.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Lyn, cancellations are never the fun part of travelling, so we’re happy Richard could make getting your refund one less thing to worry about. We’ll pass your lovely feedback on to him 🐸
Quick refund
Had a lovely, very apologetic reply for a cancelled train from Richard.
Great customer service
Had refund within 2 days
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Marianne, thanks for the kind words! We’ll make sure Richard sees this and we’re glad your refund was back with you within a couple of days.
Easy to use and follow app
Easy to use and follow app.
I had a train cancelled last minute and even getting a refund was quick and painless.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Derek, easy upgrades and painless refunds - that’s what we’re aiming for! Sorry your train was cancelled at the last minute, and thanks for taking the time to share your experience 🐸
Train cancelled and didnt realise i…
Train cancelled and didnt realise i could claim refund as i had not used upgrade, applied yestetday afternoon, Richard contacted me today to say refund on its way. Fantastic customer service thank you
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Carole, a nice surprise to find out you could claim it back! We’re glad Richard could pick things up so quickly and get your refund on its way. Thanks for the fantastic feedback.
Thanks Richard for sorting😃
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi there, you’re very welcome! 😃 We’ll make sure Richard gets the shout-out. Thanks for leaving us a review 🐸
Seatfrog is so easy to use .
Seatfrog is so easy to use .. Fantastic Customer Services . Thank you
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Marjorie, simple to use with fantastic support - we couldn’t ask for much better feedback than that! Thanks for the lovely review 🐸
Seatfrog great experience / support refund
Use Seatfrog on a very regular basis. Very easy and simple. Supportive.
Had a train where it was declassified with no first class.
I wrote to Seatfrog and within 24 hours Ella had processed my refund.
Amazing service as always. Thank you
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Joe, it means a lot to have you using Seatfrog so regularly. Sorry you missed out on First Class this time, but we’re happy Ella had your refund processed within 24 hours. Here’s to a smoother upgrade next time 🐸
Thanks Ella
Thanks to Ella who helped to process my refund straight away, no issues!
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Ellie, we’ll make sure your thanks are passed straight on to Ella! Lovely to know she could get your refund processed quickly and without any fuss.
I bought an upgrade to first class
I bought an upgrade to first class, Got a great deal and the first class experience on LNER is always great. Unfortunately on this occasion my train was cancelled!!! You can imagine the irritation and stress…. However, Seatfrog refunded really quickly, a day or two. I was pleased that there was no mucking about. Thank you 🤩 I do love Seat Frog…..
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Gina, we felt the pain reading that! Bagging a great First Class deal only for the train to be cancelled! 😩 At least we could make the refund part quick and fuss-free. Thanks for the Seatfrog love, and fingers crossed your next upgrade makes it all the way 🐸
Eibhilín was amazing
Eibhilín was amazing. I made an error with my booking details and as a good will gesture she refunded this mistake. I was going to be out of pocket, so I am very thankful. Highly recommend seat frog to anyone.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Ryan, mistakes happen, and we’re glad Eibhilín could find a way to help so you weren’t left out of pocket. Thanks for the recommendation, we really appreciate it 🐸
I had a cancellation of my train & was…
I had a cancellation of my train & was my first use of Seatfrog, I reached out to get a refund.
I was informed by Seatfrog customer service assistant Ella that I would get my refund within a couple of days.
I will definitely use Seatfrog again.
Well done & thank you Ella for responding so quickly.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi David, not quite the first Seatfrog experience we’d have chosen for you! Sorry the train was cancelled, but we’re happy Ella could respond quickly and get your refund on its way. Hopefully your next Seatfrog experience involves actually enjoying the upgrade 🐸
I’m a sucker for an upgrade and have…
I’m a sucker for an upgrade and have used seafrog a number of times over the last year! Always great service and this includes having to request a refund due to the train being cancelled or declassified.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Adam, we completely understand being a sucker for an upgrade 😄 Thanks for coming back to Seatfrog time and time again and it’s lovely to know you’ve been well looked after when cancellations or declassifications have got in the way.
Ella was so helpful and quick
Ella was so helpful and quick. Great service.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Jade, we’ll make sure Ella sees this! Thanks for the lovely feedback. Quick and helpful is exactly how we want it to feel 🐸
I had an issue and needed a refund
I had an issue and needed a refund, Ella was swift at replying and sorted my issue out in a professional manner with no problems!
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi CJ, thanks for the shout-out! We’ll pass this on to Ella. She’ll be happy to know everything was handled quickly and professionally.
Fantastic, seamless app and great customer service!
Seatfrog is a fantastic app, I would highly recommend! I regularly use Seatfrog to upgrade and always works seamlessly. The very first time I had an issue it was dealt with very promptly and clear by way of a very friendly email by Ella V! Very grateful for the extremely effiecient and kind response. Will 100% be using Seatfrog for future upgrades. Thank you Seatfrog and thank you to Ella V!
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Thomas, what a review! It means a lot to know Seatfrog has become part of your regular travels and that your first time needing support was such a positive one. We’ll make sure Ella V sees your lovely feedback and we’ll see you back in the upgrades 🐸
Great customer service
Great customer service. I was fortunate enough to win a seat upgrade auction, unfortunately my train was cancelled! Refund processed very quickly thanks to Aaron. I definitely recommend using the app for a first class upgrade at a great price.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Anthony, thanks for the recommendation! Sorry your train was cancelled after you'd won your upgrade, but we're pleased Aaron could get your refund sorted so quickly. We hope you're back enjoying First Class again soon 🐸
Really easy to use app and the customer…
Really easy to use app and the customer support was amazing when my train was cancelled (thanks Aaron). I received a full refund within 24 hours.
I'd recommend to anyone!
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Joe, thanks for the lovely review! Sorry your train was cancelled, but it's great to hear Aaron could get everything sorted within 24 hours. We really appreciate the recommendation 🐸
Seatfrog seems to be run by real people.
I appreciate the ease of getting a refund on this occasion after a torrid day trying to travel last week. I use Seatfrog a lot and really rate it.
Aaron at Seatfrog was most excellent in communication despite pleading with me to name check him in my feedback! Actually I didn't mind this at all. Personalised responses are not common these days.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Cliff, this made us smile! 😄 We're really glad you enjoy using Seatfrog, and it's lovely to hear the personal touch made a difference. We'll be sure to pass your feedback on to Aaron, although we can't promise he wasn't fishing for that name check! Thanks for your continued support 🐸
Wow was not expecting that
Wow was not expecting that, a amazing site. Would recommend big time. A very big thankyou to Aaron beautiful email and yes feel the love if time thankyou
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Mary, what a lovely review, thank you! We're so pleased you had such a positive experience, and we'll make sure Aaron sees your kind words. Thanks for recommending Seatfrog 🐸
We had some issues with our train being…
We had some issues with our train being late (and declassified, so our upgrades couldn’t be used) - huge thanks to Aaron who organised a refund and replied very promptly. I’ll definitely use Seatfrog again.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Lucy, sorry your journey didn't go to plan, but we're delighted Aaron could get your refund sorted quickly after your upgrades couldn't be used. Thanks for your support—we look forward to welcoming you back soon 🐸
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