Sealskinz resolved my issue with one of their products within minutes of my submitting a claim and a replacement is on its way. I am very impressed with their customer service. It makes buying their p... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a pair of warm waterproof gloves 1 year ago. Use them for running and cycling in freezing temperatures, been very happy with them Unfortunately they have shrunken over time despite followi... Näytä lisää
Yritys on vastannut
Firstly I love the product I purchased. However, I had noticed slightly more wear and tear than would have been expected on one of my mittens. I got in touch with customer service and they were extr... Näytä lisää
Yritys on vastannut
Excellent customer service. I had an issue with a pair of socks I ordered, which unfortunately caused discomfort when worn for longer periods. I contacted customer support and they responded qui... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Yhteystiedot
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Yhdistynyt kuningaskunta
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Erinomainen
547 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service
We have bought Sealskinz products before, and love the quality and style
Last week I ordered some more shirts. Got the size on the first one right, but doh ! When I checked the confirmation email that night realised I’d ordered wrongly. This was sorted promptly and efficiently. Special mention to Krystal who provided great service
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Mark,
Thank you for taking the time to write a review of your recent service experience.
We are so pleased to hear how you love the quality and style of Sealskinz products. It's great to know we were able to assist you with your recent purchase as needed.
We look forward to your continued support of Sealskinz!
Kind regards,
Sophie @ Sealskinz
The promptness & politeness of the…
The promptness & politeness of the response and the resolution speed was like nothing I’ve seen before in customer services like this.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Cameron,
Thank you for your outstanding 5-star review!
We take great pride in our customer service experience and it means the world to us to have provided such a prompt and fast resolution to you.
Please do not hesitate to get in touch in future if we can be of any further assistance.
Warmest regards,
Krystal @ Sealskinz
Once you get by the AI the people…
Once you get by the AI the people responded really quickly and where able to answer my questions.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Nicholas,
Thank you for your 4-star review and feedback.
We're happy we could assist you quickly. We do use a combination approach of AI and human agents to assist with queries as efficiently as possible.
If you have any other feedback, please do not hesitate to reach out. We would love to hear about how we could have earned that fifth star!
Kind regards,
Krystal @ Sealskinz
Exceptional Customer Service
Sealskinz have exceptional Customer Service which really goes the second mile to ensure that you have the right product for you.
They changed my gloves twice to make sure I got the right size and refused to accept any extra payment for carriage charges, etc.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for the wonderful 5-star review!
We sincerely aim to provide all our customers with this level of customer service.
Please do not hesitate to get in touch with our team again if we can be of any further assistance.
All our best,
Krystal @ Sealskinz
Stowbridge gloves - excellent in-store and on-line service
Bought Stowbridge gloves from shop. Super helpful and gave me time to ensure I got the right fit. Then responded immediately from customer services when, after buying the gloves, I realised my on-line discount would have been valid in-store. Amazing how quickly they refunded me the difference. Super products and super customer service. Shaun, 14 Oct ‘25
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Shaun,
We sure appreciate you taking the time to leave a review on your recent shop and service experiences.
We are so glad to hear the customer service was super. We hope you love the Stowbridge gloves!
Many thanks,
Krystal @ Sealskinz
Had problems entering discount code
Had problems entering discount code. Rang customer service who resolved problem and were even happy to help me through the process.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Christopher,
Thank you for your 5-star review!
It's so nice to hear how our friendly customer support was able to assist you with your purchase. We greatly appreciate the feedback.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
Excellent Customer Service. I had ordered the wrong colour of hat, I emailed the customer service team and it was rectified within 30 minutes. Thankyou folks
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for your 5-star review, Stephen!
It's wonderful to hear our service was swift when you needed assistance.
We hope you love the (right-coloured) hat!
Kind regards,
Krystal @ Sealskinz
The customer experience team replied…
The customer experience team replied quickly and help resolved my issue.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Blake,
Thank you for your 5-star review!
We're so glad we were able to assist you quickly and resolved the issue efficiently.
Please do not hesitate to reach out again in future if our Support Team can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Vastaus yritykseltä SEALSKINZ
Hello Mark,
Thank you for your 5-star review.
We sincerely appreciate you taking the time to rate our service.
Kind regards,
Krystal @ Sealskinz
Sealskinz is awesome
My local mail carrier had difficulty locating my package. I reached out to Sealskinz for assistance. They jumped right in and provided additional needed support. My package arrived shortly thereafter. The Sealskinz team followed up with me to ensure all was well. Superior customer care and support.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Mark,
Thank you for your awesome 5-star review!
We're so pleased to hear our Support Team was reactive and efficient.
Please do not hesitate to get in touch again if we can provide any further assistance or if you have any additional feedback.
Kind regards,
Sophie @ Sealskinz
Fantastic product and great customer service
First of all, the gloves are fantastic! Great quality and good performance. Also, their customer service is VERY responsive, kind and effective. I will continue to buy from them.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Mitchel,
Thank you for your fantastic 5-star review!
We are pleased to hear the gloves are to your liking for their great quality and performance. We are even more pleased to hear how you appreciate our responsive and kind customer service.
We look forward to your continued support of Sealskinz!
All our best,
Sophie @ Sealskinz
Incredible customer service
Incredible customer service, we have bought quite a few of their hats. When one broke due to the buckle coming off they immediately sent a replacement that arrived next day! The quality of the new one was even better than the last. very impressive
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Michaelyn,
Thank you for taking the time to review your recent service experience.
We're so pleased to hear we could assist you with your hat in a satisfactory way.
Please do not hesitate to contact us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Excellent service and outstanding…
Excellent service and outstanding products! ⭐⭐⭐⭐⭐
I had an amazing experience with Selaskinz. They were incredibly helpful in replacing my gloves under warranty – always quick, friendly, and attentive in their responses. Truly service-minded and a pleasure to deal with.
On top of that, their products are simply outstanding – durable, reliable, and perfect for my adventure motorcycle trips. A big thank you for both the great service and the fantastic gear!
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Arno,
Thank you for the ⭐⭐⭐⭐⭐ review!
We take great pride in our products and service so it's wonderful to hear how we were able to satisfy on your recent experience.
We look forward to your continued support of Sealskinz!
Kind regards,
Krystal @ Sealskinz
Outstanding customer service from…Louise, Krystal & Sophie
Outstanding customer service from Sealskinz. A pair of socks I’d had for well over a year but never used let water in on first use. I contacted them with low expectation but to my surprise after providing a video of how the socks were failing I now gave a brand new replacement pair. All within a week. Excellent communication and speedy responses. Thank you so very much
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Tim,
Thank you so much for your fantastic 5-star review!
We are very glad you reached out so we could assist you with the socks.
Please don't hesitate to get in touch with us again if we can be of further help.
Kind regards,
Krystal @ Sealskinz
Prompt service and response to my question.
My question was answered quickly. With all the information I needed and more.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Sally,
Thank you for your kind review.
We are happy to hear that our service was prompt and efficient.
Please do not hesitate to get in touch again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Great hat
Really easy to use site. Fast delivery and a great hat perfect fit thank you.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Andrew,
Thank you for the wonderful 5-star review!
We sincerely appreciate your feedback regarding our website and delivery. We are also glad to hear the hat was a perfect fit!
We look forward to your continued support of Sealskinz.
All our best,
Krystal @ Sealskinz
Amazing products
Amazing products and extremely professional customer service department, thanks for your quick response.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Graham,
Thank you for the amazing 5-star review!
We are so proud to hear that you find our products and customer service team satisfactory.
We look forward to impressing you again.
Kind regards,
Krystal @ Sealskinz
Brilliant customer service
Brilliant customer service. Ordered a hat and autofill filled my address details out wrongly. The parcel was returned to sender. Contacted Sealskinz and they sent another hat out with free postage strightaway. Customer service like this is all too rare these days.
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Simon,
Thank you for your fantastic 5-star review!
We sure are pleased to hear we were able to assist you effectively and to your satisfaction. We pride ourselves on providing the kind of customer service experience we would want.
If ever there is anything else we can assist with, please do not hesitate to reach out again.
Kind regards,
Krystal @ Sealskinz
Frirndly and efficient
Though the pckage was incorrectly addressed, Sealskinz corrected the matter quickly and efficiently and the jacket arrived in time for my holiday! It's exactly what I wanted.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Andrew,
Thank you for the fabulous 5-star review.
We're happy to hear we could solve the address issue for you quickly and efficiently. Even better to know that you received your jacket in time and it was exactly what you wanted!
If we can be of any further assistance, please do not hesitate to reach out again.
Kind regards,
Krystal @ Sealskinz
Sealskinz change of colour for gloves
Sealskinz contacted me about the gloves issue very quickly i thought, to me that was very good, the issue was delt with straight away, communication this way is very important
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Malcolm,
Thank you for taking the time to leave a review regarding your recent service experience.
We're so glad we could assist you with your order in a satisfactory way.
Please do not hesitate to get in touch again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
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