Warren and John were polite, on time courteous and well informed re the sofas.

We only popped in to SCS Worthing as we had to go to Pets at Home opposite, we were greeted by Andrew who made us feel very welcome. He gave us a free tape measure and invited us to look around and take our time. There was no pressure at all put on us to make a purchase. Even though we weren’t looking to make a purchase, we found a very comfortable leather sofa. Andrew then answered our questions. When we decided to go ahead Andrew still took the time to make sure we were ready and showed us the full colour range.
I can highly recommend SCS. They have some beautiful sofas and Andrew provided a great service.

After finally getting my sofa around a month late ( I will say that the sofa is amazing!) in January, I was promised a £200 compensation for the delay as it was meant to be delivered before Christmas. I’m still waiting for the compensation! The wait times for the customer services is embarrassing and I’ve gave up trying. Just wondering if anyone is looking at this who can help?

Great guys who delivered our sofa, very polite and respectful by taking their shoes off. Great service

don’t bother! Went to worthing w sussex branch was given the spill by the sales agent. yeah 8 weeks wait usually being delivered in 6 weeks , 4 months still waiting. 3 dates have been given move them by a week each time .
Useless company

UPDATE - Tegan replied stating we were getting the delivery 1 day before our delivery date ! Its now been changed again for a week past the delivery date and still waiting - have asked for a refund

Andrew the salesman was really friendly and helpful. A really pleasant experience and I found exactly what I was looking for.

Communication has been brilliant. Notified a week before and kept up to date until delivery. Aaron and Shaun were very good and courteous. Couldn't fault them. They were rushed as they could not deliver close enough to the house, then had to assemble.

Great sofas. Just have to wait a long time for delivery.

Appalling company to deal with , placed an order in January , lead time was 5 months , salesman did not make it clear that there could be an additional 28 days on top of that making 6 months in total , gave up waiting in the phone que , they took a day to call back and never replied to emails
absolutely no communication between placing the order and my phone call today
one week before the delivery date and they still cannot confirm when it will even arrive
my advise would be to use a small independent company who cares about their customers

We were greeted by Andrew Scales who made us feel very welcome. He initially asked what we were looking for and he then gave advice on the materials, colours etc and invited us to look around and take our time. At no time did we feel pressurised into making a purchase. Andrew gave us information about the company and the quality of materials they use.

We were offered a hot drink which was very welcome and he answered all questions we put to him. We didnt make a purchase straight away as we wanted to look at competitors. However, we were so impressed with the service that we went back the following day and after putting more questions to Andrew we bought a three seat recliner sofa at a great price.

I can highly recommend SCS. They have some beautiful sofas and Andrew provided a great service. At no time did we feel rushed or pushed into making a purchase.

I would highly recommend them.

Easy purchase, great delivery, guys who delivered were great. Respected my property and were very friendly thank you Neville and Stephen.

The delivery team were excellent. Kept me informed and updated of times . They were considerate and well presented. They set up the sofa and did a great job. Were very personable and helpful.

Excellent service and advice from the staff at the Worthing Branch. Lovely sofa, very pleased with the quality.

How embarrassing this must be for a major furniture supplier to.have it's on nation wide Facebook padge.
Loaded with complaints about SCS shocking customer aftercare

This with their non.independent engineers Emmeria group

Lovely, non- pushy and helpful staff. Ordered a sofa bed in one of their amazing colours - great range to choose from!

We paid an expensive delivery fee so why were the delivery men asking for more money to get our sofa inside? Feels like a bit of a scam. Poor from SCS given the amount of money we spent there

Very helpful salesman. Not hard sell .
Very polite and good at his job.

The meet and greet by Andrew was first class. He gave us a brief of the store layout and was first class in his manner. Willing to help with details on the product without being pushy. Thank you and well done Andrew. A most enjoyable experience.

Will let you know my experience when the goods are delivered.
I dont understand that the company I used in Worthing has not got a Direct Telephone line to speak to someone.Do not think that this acceptable.

Excellent staff at the shop in Worthing, super helpful. I did need to call their customer services and it is very difficult to get through, a long wait and the call back function did not work. It was quicker for me to drive to the store where the staff quickly addressed the issue. Delivery was great, easy to track as able to see where the lorry is. The delivery people Taha 1, parked thoughtfully, checked the access way and were very careful not to damage wall/door frames. They assembled the furniture and took away all the packing, super efficient. Happy with the furniture, no damage, clean etc. I would recommend SCS.