Very pleased with the service we received by Mo we had researched on line so I new what we wanted but we asked Mo to show us other furniture and fabrics just to see if there was anything else that we would have preferred nothing was too much trouble for him can’t wait now for the delivery.

Our visit to Poltronesofa, Watford was a great experience. We were met at the entrance of the store by two very smartly dressed employees, they were very welcoming. Their approach was to offer their advice if we required it, we wandered around without any pressure to buy. Their advice was helpful and honest. We were impressed by the layout and quality of the leather furniture.We soon found an ideal combination for our home. We were informed there was a little wait for delivery which was entirely reasonable. The deposit and credit agreement was professionally managed.
Delivery arrived on time, Phil and Dean installed the furniture in a friendly and professional manner. We are delighted with the look and quality of our furniture, which included a leather care kit free of charge. Thank you team 😊

Lucy was amazing. She remembered our needs and wants on our second visit and was professional while being friendly. If the delivery and sofa is as good, we will be very happy customers!

Bea, who attended to us, demonstrated exceptional customer service. She made us feel genuinely welcome and was extremely knowledgeable about the products. Her professionalism, warmth, and expertise made our experience truly enjoyable. I wish more people working in customer service had the same dedication and passion for what they do.

Staff at Watford were very friendly and helpful.
2 staff members were outstanding, Lucinda and another young lad working with her.
The young lad explained all about the different tickets and what is available in Leather or other fabric.
While browsing another Lady named Lucinda came to us and asked if we needed assistance, we told her we were browsing and she told us she was just downstairs should we need any more information.
We found what we liked and I went down to Lucinda to ask for her assistance.
Lucinda was so helpful, making sure I had the right colour and style, info on insurance, delivery expectations.
Delivery came yesterday, 2 men very friendly, set up my two 3 seater recliner sofas. (9 /7/26). All within time schedule.
Thank you Poltrnesofa

Mo was very welcoming and informative when I arrived and very helpful. As a result a sofa was purchased.

Was greeted by nadeem who showed us what we asked for for gave us options on leathers and materials we had to measure room came back next day and purchased item's
If only all sales people were that great made a change to shop with the right advice

The chaps were very good called before they came placed the sofa on the right place and cleaned up and then left. well Done and thanks

Lovely furniture. Well-designed and quality work.

Nadeem and the team were very helpful in finalising the selection and order process. Excellent customer care.

Thank you

No was a lovely person helped us decide without pressure to buy

Very welcoming and assisted in our every need

Excellent customer service

We came 1st to the store looked around and got a lot of information. A lady called Lucy. We came back again after a month so we asked for Lucy again she came he explained things proper. Maybe we understand what we are buying the price. I think there was no pressure to buy or you lose the discount or what normal go to store and they say it so it was quite good experience hoping future if I need to buy something again. I’ll do come back but I will come back for Lucy a great customer service nobody for person.

Our welcome was warm
The sales man Steve was very polite, helpful and showed us the right product.

Very friendly and informative, highly recommend!

The person that completed our transaction was fantastic

Excellent service, knowledgeable staff.

While booking financing took 3 visits to finish the verification. Would receive sofa in 12-16 weeks ..would review quality later