I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa .
On walking into the store was inviting nice smell so very much to see & upstairs too .
The store itself appeared exceptionally clean & plenty to choose from .
Sue B

Delivery on time, delivery guys polite and professional, assembled furniture and put in place also cleared up

The delivery was in accordance with planned time. The crew were efficient and tidy and helpful

Great quality, the guys who delivered it were very efficient and polite. Very pleased

On walking through the door the staff were friendly, polite and helpful. No pressure on getting a sale on the day I walked away with a Quote. A week later I revisited the store and Jamie the store manager took the order on behalf of the sales person as she was on a day off. Now I’m just looking forward to seeing our new seating couch and single seat . Great job Jamie and team

Your staff were spot on and very helpfull

On arrival we were greeted by Naz, very professional, friendly and knowledgeable. His customer service was wonderful and we did go ahead with an order.ovely product with great staff.
Thank you.

Salesman was very helpful. We were given plenty of notice about delivery date and changing the date was simple. Delivery men were very efficient and cleared all the packaging away

Very helpful and knowledgeable sales assistant (Adele) whom made our experience and choices enjoyable.

Jacqui Dozin

Delivery guys were very good 1 of the guys picked up a mark on the two seater settee and reported it back on his tablet. We've also found on the the two seater settee what feels like a dent on the arm and also on the chase there is a visible thread

very helpfull staff exellent selection furniture

Excellent customer service from Adele at the Tunbridge Wells branch. We will know more when we receive our sofa, but Adele was knowledgeable about the products and provided great advice during our visit. An unexpected treat to find a sofa after months of searching! Very excited about our purchase!

Warm welcome from a very knowledgeable team member.
She took her time to help us make the right decision. Carefully helping us choose the sofa and the right pet friendly fabric.

Everything from sale to delivery spot on.

Great service from start to finish.
Helpful informative staff, no heavy sell.
Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right up until their arrival.
We are delighted with our sofa and chairs. Great quality & very comfortable.
Thank you Poltronesofa

Great service. Allowed us to browse & when ready available to cost up the order. Finances explained & order held until we were ready to proceed. Very easy when returned to order.

Very helpful in store but not over whelming

Great help from Adele at the Tunbridge Wells store very knowledgeable and helpful

Your staff was not pushey and try to up sell.