Very helpful, told us everything we needed to know.

Warm welcoming staff who were extremely helpful and knowledgeable.

HORRIFIC!!!!!
Gateshead team valley store needs to be avoided.

We were told the extended warranty was included in the price of the settees. The final price didn’t add up so we went back into store to question this and also because we didn’t receive a receipt which was because our order was ‘lost in the cloud’ We were then told we paid an extra 12% for the warranty which was absolutely not what we were told when purchasing the settees. We were called liars by the store and barked at by staff. The regional manager got involved and it ended up coming out that we were missold it. Yet to receive an apology for the accusations that were made against us.

3 months later and the wrong settees came!!!! We had signed the correct order then the store changed the order without our signature on. We were turned away from the store twice while trying to sort this so called customer services who were amazing and sorted out a new order within 30 minutes. They also informed us it was the manager who changed our order manually. The manager tried denying this saying it was a fault ‘in the cloud’. We had the drag an apologise out of her which was full of attitude. Comments like ‘what do you want me to do?’ ‘You have settees so what’s the issue?’ As well as being quizzed on why we went into store to speak to her when we had already spoken to customer services. This was not the case we had called customer services after being turned away from store for the second time to which she called me a liar. She also tried to tell us to get a new settee we would have to wait until a technician came out and write a report to say it was the wrong settee. She threatened to take the settees away when I explained it wasn’t a product I ordered or wanted but we’ve been left with no choice to keep them for the time being due to disposing of our old ones prior to delivery (bad mistake!!). My husband has arthritis in this back and 2 slipped discs resting on nerves which is why we ordered new settees with lumbar support but instead we are left we an extremely uncomfortable settee which is too big for our room for the next 3 months until our new one arrived.
The WORST experience from the team valley store. Staff contradicted each other, full of attitude, condescending, patronising and sarcastic.
A genuine apologise and rectifying and admitting their mistakes is all we would have asked for. We should not have had to fight for this while being greeted with hostility.

From ordering to delivery everything went perfect. 2 lads who delivered were very helpful and professional,

Helpful staff,no pressure

Very friendly and helpful. Knew the stock in the shop. Gave advice on protecting furniture as I have a dog. But did not push the product and I took it. All in all a very good service.

Warm friendly member of staff. Think we could have been offered an incentive as not taking finance! Will wait for delivery to comment on satisfaction with quality and further service

Experience was helpful and felt no pressure.

The service

Delivery team were great ! Nice and pleasant young lads ! Very helpful!

Staff were brilliant and so helpful.

So far so good, good customer service on ordering my new settees, hopefully they deliver on time

Service in store and on delivery was excellent.

I was treated with due respect and with a professional manner from when I entered the Store until I left, and the atmosphere was very lay back and welcoming.

I was left alone to browse which is a good thing for I went into a bigger store and he kept following me around, so I walked out of that one in Gateshead. The gentleman in Team Valley was lovely and everything was done to perfection and swiftly. Thank you

Staff at the Team valley store Gateshead were absolutely fantastic, didn't pressure or keep coming over to look at sofas. The greeting when entering store extremely polite and professional and when it came to the final decision on colours ect were fantastic in helping. 1000% reccomend this store.

Carol was lovely and very helpful

One on delivery was really nice, the other not so

Very nice store clean and tidy lovely staff very friendly and lots to choose from