Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Näytä lisää
Sijainti
Vaihda sijaintiaPortrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... Näytä lisää
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Näytä lisää
We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä poltronesofà - Stockton, Portrack
Yrityksen kirjoittama
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Yrityksen kirjoittama
Yhteystiedot
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Yhdistynyt kuningaskunta
- 01642 633012
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good customer service
We were greeted by rob who was very friendly and informative we wanted a 3 seater sofa bed with matching 3 seater sofa and were very impressed by the depth of the mattress which exceeded any of the other sofa beds we had viewed looking forward to delivery
16. kesäkuuta 2026
The team that delivered the goods were…
The team that delivered the goods were very pleasant and polite. A first class delivery
16. kesäkuuta 2026
Friendly not pushy Listened and we got…
Friendly not pushy Listened and we got exactly what we asked and wanted
10. kesäkuuta 2026
The quality of the sofas was excellent
The quality of the sofas was excellent. We really liked the way they came carefully wrapped & enclosed in cardboard boxes to ensure they weren’t damaged in transit! The delivery men were extremely careful & expert & gave excellent advice regarding caring for our sofas. Perhaps most importantly they were extremely polite!
9. kesäkuuta 2026
Great service very helpful staff…
Great service very helpful staff pleased i called in
13. kesäkuuta 2026
Great furniture…
The salesman who tended to us was polite and extremely helpful,explained about recliner furniture as thatis what we wanted, didn't push let us browse at leisure, when we chose what we liked he showed us the different colour and styles, he also showed us runners to move furniture easier, and at 74 and 75 thats a great help, I couldnt fault the whole experienc at all, well done Paltron
9. kesäkuuta 2026
The aroma, the sofa and Martin 🤩
From walking in the shop door and getting bowled over by that amazing aroma that was being vented in, we were met by Martin who instantly put us at ease and never put the overt ‘sales pitch’ and outshines on us. Left us to wander the store and experience all the sofas we liked and came back at just the right time to offer some advice or ask a question. Top sales person and we couldn’t be happier with our new sofa on order that was picked by us with the helpful taste and eye of Martin.
6. kesäkuuta 2026
Great Customer Service
I found the staff in store to be friendly, polite and helpful.
I would have liked an interest free option. I would have bought more furniture.
9. kesäkuuta 2026
The member of staff who helped us…
The member of staff who helped us choose our new sofa, was very helpful and knowledgeable
9. kesäkuuta 2026
Good service
Furniture arrived. It was unpacked and assembled and all the packaging taken away. It looks great.
12. kesäkuuta 2026
Martin at Stockton on tees was so…
Martin at Stockton on tees was so patient in helping us pick the right sofa for us, making sure it would fit in the space we have and the correct colour. He couldn’t have been more helpful. The two men that delivered the sofa were also friendly and carefully delivered the sofa, taking the time to decide which way would be best to bring the sofa in. The finished product looks lovely and is very comfy!
5. kesäkuuta 2026
Great service from Chris at the…
Great service from Chris at the Stockton Portrack store, will highly recommend to friends and family
11. kesäkuuta 2026
very friendly staff and very helpful…
very friendly staff and very helpful the delivery service was very good and phoned me to let me now that there were running late
7. kesäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Overall experience was good
Overall experience was good, however tracking system was dreadful, resulting in a lot of stress when a text came through with 48hours notice with an old sofa set to dispose of
10. kesäkuuta 2026
Vastaus yritykseltä poltronesofà - Stockton, Portrack
Ciao Susan,
I hope you are well and thank you for your 4* review.
I am pleased to see that you had a positive experience overall and appreciate your honest feedback regarding the order tracking.
Please accept my apologies that this service was disappointing for you and I will ensure that your comment are passed on to the relevant team, to help us improve our customer experience moving forward.
Thank you for your order with us and I hope that you are enjoying your new furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
New sofa
Great choice, professional service, and exceptional delivery service from the lads.........
6. kesäkuuta 2026
First class all round,delivery service…
First class all round,delivery service very good, professional. We are pleased.
9. kesäkuuta 2026
The delivery men were excellent
The delivery men were excellent, the price was great, the selection was great.
Annoying how the sofas came on different days
6. kesäkuuta 2026
Vastaus yritykseltä poltronesofà - Stockton, Portrack
Ciao Phil,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am pleased to see that you had a positive experience with the delivery and were happy with the price and selection available in store. We appreciate your comments.
I can see that you did have 2 separate orders with us which is why the delivery was on different days however I apologise for any inconvenience that this caused. I will pass on your feedback to the relevant teams, to help us improve moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
2 delivery guys were very helpful and…
2 delivery guys were very helpful and removed all packaging and placed furniture where it was needed.great service
5. kesäkuuta 2026
Service of delivery lads very good
Service of delivery lads very good, no option of delivery time not good especially when 1st slot so early in the morning
27. toukokuuta 2026
Vastaus yritykseltä poltronesofà - Stockton, Portrack
Ciao Mr Peacock,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am pleased that you were happy with the service from the delivery team however apologise that you are unable to select the preferred delivery time.
The route for the driver is planned automatically based on the areas to cover and what is most economic. We advise that all deliveries are from 7am until 7pm.
I will certainly pass on your feedback to our Distribution Centre as this does help us to improve moving forward.
We hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
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