The furniture is unique and top class, you can feel the Italian design and craftsmanship

Staff very helpful _ Lenos spent a lot of time to understand our needs and explain everything in detail

Thank you Lenos and team

Friendly helpful polite professionals

My sister and I was treated with respect and understanding. JAY help us and was on point. Delevery in 13 weeks. Happy days

Cheers
Mark and Sonia

Mo was very helpful and very easy to deal with, service was great, ordering was easy, just waiting for the delivery now!

I recently placed an order with Poltronesofa (Order No: S0058-1000503697).
I paid £129 for delivery and installation, as stated in my contract and on their official website.
However, I was later asked to pay an unexpected additional £300, which was never mentioned before signing.
When I questioned this, a staff member called from 020 8208 4090 and pressured me, even threatening to cancel my order if I did not pay immediately.
This behavior caused me significant stress. I am currently seeking resolution through the Furniture & Home Improvement Ombudsman (FHIO).
I want other customers to be aware that extra charges may be claimed aggressively even after the contract is signed.

Warning ‼️ ScS Rebranded Poltronesofà
ScS Rebranded Poltronesofà – A Warning to All. Stay stress free and shop with a reputable retailer!!

Despite the rebranding, this company still cannot fulfill orders even after nearly five months of waiting. I placed an order and have yet to receive it. After sending several emails to their customer service team, I experienced unprofessional behaviour—they didn’t even acknowledge my messages.

A friend warned me about her bad experience, but I didn’t heed the warning. Don’t be fooled by their branding; ScS (Italian or not) it is the same old company it always has been, with shoddy management and poor customer service. The stress I have been put under has been immense and I don’t want others to be treated to the same experience

Both the men that came to deliver the sofas were very efficient and very friendly helped put the sofas together and made sure the electronics also worked. They also took the packaging away with them. Thank you

The staff was very helpful and professional

Excellent in store help on selecting our sofas. Shame when we went to pay salesperson blank us out and started a conversation with someone else. Left me with payment machine which would not work. I had to be quite abrupt in the end to get attention.

The updates of arrival and the efficiency of the workmen assembling the furniture was quick and precise.

Excellent service great sales team 👍

Had a great experience at the staples corner branch. We met Jay, really helpful, polite and understanding. My dad is an older man who needed a comfortable arm chair but one he could get up out of easily and safely!
Jay took all this into account and showed us more than 1 option all to the specifications that we ask for.
There was no rushing us and he helped us find the best match for dad's needs.

So our experience was enjoyable and successful.
Would definitely recommend this branch.

Mohammed the salesperson was an incredible help to us, when deciding our sofa. It was our first time so shopping and he made sure we made the right decision on space whilst not compromising on the idea, quality, material and colour of the sofa we wanted. He spent over 4 hours trying to help us through the entire process. We can’t wait to have our sofas delivered to us!

We would highly recommend this sofa company to anyone wishing to purchase from them!

So grateful Mohamed! Thank you :)

The gentleman who served us was great. He remembered us from a few weeks earlier when we visited the store. He helped us with our order and everything was done with a smile.

Excellent professional and friendly patient service to help me come to a decision which sofa bed to buy and with which colour and type of material it would be covered.

Warren and John ensured that they gave us their status from the evening before delivery. On the day it was helpful for them to call and give us a time within the hour of arrival.
The sofas were delivered and set up as requested in the correct places.
Great job! Many thanks

Had a fantastic experience at the Staples Corner store purchasing two sofas, one for me and one for my Mum. Karl looked after us, and was exceptional. He took his time and went through all the different options, explaining the pros and cons of different aspects. His knowledge and experience helped us walk away extremely happy with our choices.

The lighting in the store was a challenge as it's on the darker side, with spot lights lighting up the furniture, so it's difficult to get a true sense of how they will look in natural light.

We had a great time sorting and buying the recliner chair. Salesman Depak was very good and helpful guided us through the whole purchase and explained everything in detail. I would award him 5 stars. Can’t wait to get the chair. Many thanks.2,

We received fantastic service from Antonio in store. From the moment we arrived, he greeted us warmly, listened carefully to what we were looking for, and provided honest and thoughtful recommendations without any pressure. We actually visited several other companies, but returned to Antonio because we felt much more comfortable with him than other staff in other stores. His service was truly exemplary. We are currently awaiting delivery of our sofas and feel completely confident that Antonio will deal with any issues should they arise. We throughly enjoyed his company and genuinely appreciated his honesty and professionalism.

- We were nicely welcomed.
- we met a highly professional salesman (Daniel).
- The quality of sofa beds is amazing.

- I gave 4 stars and not 5, as I wasn’t pleased not to receive a receipt showing details of our purchase. After leaving the shop we thought the receipt would be enclosed in your email, but it wasn’t.
I would appreciate if you could please forward to me by email the receipt with full details. Thanks