Great staff 👍, great service 👍

The whole experience was great from start to finish, we love the sofa and are extremely happy

Fantastic from start to finish. All staff was absolutely fantastic. Love my sofa thank you

Everything was perfect very helpful

Poltronesofa was first on the list as we wanted a three seater settee and chair. To compare we went to other shops but we're not impressed. Stephen at poltronesofa talked us through the order process and ways to pay. Couldn't have been easier. Service was great and can't wait to take delivery!

plenty of choice, Alison was very helpful, could not do enough

Nice staff easy to talk to
Knowledgeable about items
Got a really good deal with very quick delivery

Stephen was veery helpful in the store and understood our needs

We were very well looked after by Dave the branch manager and were extremely happy with his expertise, knowledge and friendly manor. We can highly recommend.
Mark and Tina

Great service in store. Professional customer service, friendly and knowledgeable. Good staff.

The salesman stephen was really helpful and not pushy, there was lots of choice and shop smelt amazing

We were made very welcome by Nicola n showed us lots of settees n tried put a lot n thanks for her knowledge n patience we chose 2 new recliner settees

Good customer service, no pressure sales . Alison the sales assistant was extremely helpful.

Natalie was really helpful in us finding just what we wanted, no pressure selling, just helpful advice.

Alison was very welcoming as soon as we step through the door and she provided us with cold drinking water due to the hot weather, a very nice gesture and was much appreciated. She was extremely helpful and answered all our questions.
She was not pushy and allowed us to look leisurely .
Was a great experience.

Went to look at sofas, the new layout is a lot better than previous, many different styles to suit.
We were approached by Alison, who gave us all the information we needed and didnt hassle us.
Once we had decided which sofas we wanted, Alison took us througj all he materials and colour choices so we could make an informed decision.
Looking forward to delivery now, again, thankyou Alison at the Preston Store.

Alison was very helpful, providing us with excellent service and each with a bottle of water and lots of support while we decided the material of the sofa and the addition of the 2 reclining seats, excellent! She explained the sofa would not be delivered until October but we look forward to that!

The lady who helped us buying our sofa was very pro active with trying to get us the best deal to suit us, the staff were very friendly and the sofas were lovely and high quality without being too expensive

Helpful non pushy staff when reviewing and looking to purchase. Delivery was issue free and lovely team that completed that did this. Delivery team said suite was a beautiful colour, perhaps say this on every delivery 😁 but still reassuring to hear on such a big cost item.

Had to put a 1 star because I was promised my furniture on Friday. On Wednesday was asked if I can move the date as they have oversubscribed and I said I don’t have a couch and only an uncomfortable chair so I still want my sofa on Friday. I then get a confirmation that it will arrive Friday. Then on the Thursday I get a call saying I cannot get my Furniture today as there has been an issue with deliveries even though I was told by another person this was due to oversubscription. I the. Said I don’t have a couch I need it still to come. They said I can’t have it Friday it’s going to be Monday. The area manager has decided this. They let him know my circumstance and he argued back and said I’m not getting the sofa that day. I just feel now that the area manager should live a day in the staff and customers shoes and at least told me himself his decision. I’m now unhappy after looking forward to my new sofa. The team in the shop is as excellent and did what they can but their hands were tied.