We wanted a corner sofa for our lounge and went to the Lincoln store with the measurements of our lounge, the sales person measured what we were after and assured us it would fit, we waited a couple of months for it as expected and when I came it was to big so we had to leave a section of it out which I now have stored in the garage as its no use to me, there was a cable missing which the delivery guys reported, however we never heard anything from SCS and after several phone calls of which we had to wait about 2hrs for a call back we still got no joy, I ended up going back into the store and spoke to the manager, he said he would look into it, 3 weeks later we've still heard nothing so we have emailed the manager again and we are now being told the cable will arrive in April, so it's taken then from December to April to sort me a cable out yet when you walk in the door to the shop the sales team are all over you like a rash and won't leave you alone.

Store service was great at Lincoln, don't bother with customer support as it's non existent! Phoned to make my balance payment as the email the text promised me never arrived and was told it's a 200 minute wait..😂, Asked for a callback that never came. phoned next day bang on 10.00am when they open and been waiting 20 minutes to date....useless. They clearly don't want my money....

40 minutes now and still no further.....🙄

I'm actually starting to think that there is nobody there.....it's just a sham to make people think they have customer support...😄

1 hour and still waiting.....

1hour 20 minutes.....

Hallelujah....got through at 1hr 26minutes to be given an apology and we are very busy.....yeh I guessed that.

Update 14.04
Note the apology on the standard response, they are not sorry, if they were they would get it sorted. Not good enough, next time I'll go elsewhere. A customer lost.

Very good service put the sofas together and took off all wrapping and took the rubbish with them

Poor service Sofa came and the arm dropped off when delivery man was unpacking back in November, we are still awaiting our replacement and now the finance company have started taking payments go a sofa that we don’t have .. an we try to speak to someone and the wait time is 75 minutes . Absolutely abominable device … buy from ScS at your peril !

Staff member really helpful In measuring sofa to see if it was suitable le and listened to my concerns and talked me through them. Very patient.

Great staff, very helpful. And the layout of the store looks fab, well done.

The sales lady was very helpful and nothing was too much trouble.

The shop assistant had a good knowledge of all the sofas in store, he listened to our wishes and showed us all reverent styles and coverings, he made us feel welcome and comfortable, very nice man

Excellent service, polite and knowledgeable.

Made a purchase on the second visit to scs, on both occasions spoke with Emma. A lovely person to deal with, helpful but not pushy, well looked after & well advised.

The staff we friendly

Staff we’re good answered all my questions made sure the colour we had seen ie what we will get overall a good experience thank you

Very friendly gentleman. No pushing me to buy . Let me try everyone I liked the look of . I went away . Came back and showed my family which I liked . Again went away . Went back with my partner to make sure he was happy with my choice. Went away .and a few days later . Went back with the deposit . No pushing me to buy at all . 100per cent happy

Dave at the Lincoln branch was very helpful and there were lots of beautiful suites to choose from.

Was very pleased with the service at the Lincoln branch. The only thing I would say is a toilet for the public to use would be appreciated. We were there for nearly 2 hrs & I expect you could spend longer inshore depending what you are buying.

I visited scs lincoln regarding purchasing a electric powered recliner. I was greeted by Jordan, he showed me what chairs were available, allowing me to try them with his assistance. He showed me all the material coverings I could choose from and explained the option available on protection insurance. All together my visit was truly enjoyable and I left with my new recliner on
order. Thankyou. Keep up the good work

Excellent staff at the Lincoln branch. Tony was super helpful and informative

You weren't hassled when you got there. You were left to look about on your own.

had a good time looking round and purchessed a sofa

nice customer service look round into scs store all Great soft and nice well comeing back again