I visited your branch in Kilmarnock, Scotland and was greeted by Norman. He went above and beyond to help me choose the right sofa for me. Everything was covered, from comfort, durability ( I have young grandchildren) , price ,colours and materials. Norman was extremely knowledgeable ( as I haven't a clue) ,very friendly and very patient as I kept changing my mind. Absolutely nothing was a bother for him. Other staff on that day were also extremely friendly. My whole experience, in buying a sofa, that is to last a long time , was made so much easier by Norman's dedication to his work .Excellent

From the moment I walked in the door billie was so welcoming ,telling me special offers and offering advice without being too pushy as some can be, left me to myself while being available for any questions . When it came to the decision to buy or not no heavy sales pitch just professional knowledge and advice! Made the whole experience enjoyable!

Service from Lee in Kilmarnock was excellent, and the kind of service that should always be up front. Extremely helpful salesman.
We also found exactly what we were looking for.

The staff in the store were very polite and friendly.The delivery staff was very pleasant , polite and respectful of my property.

Kept us informed right till delivery

Excellent service throughout from the Shop Staff to the Delivery Guys. Very professional.

Great service, really helpful

Lee the gentleman that assisted us was great and very patient

Will be able to dive a full review when suit arrives

Nothing not to like - wide range of sofas - helpful but not pushy staff and reasonable prices.

Excellent customer service. Found my perfect sofa without staff harassing and following you about, gave a warm welcome on entering the store and once I had looked around and decided which sofa I wanted and questions I had I had all my queries answered buy lovely staff member Billie. Lovey experience and so so happy with my choice. 5 stars well deserved.

David in Kilmarnock store was amazing, he was patient and extremely helpful as I couldn't quite make up my mind, he guided me through my decision, i am delighted with my new sofa and it fits exactly into my space, the crew who delivered it were amazing, and very tidy and friendly, they made sure i was happy with my new sofa and they cleared away all the cardboard etc and left my house tidy, thank you Damien and David for all your help, sorry about the weather as it was an extremely hot day and my new sofa was large and very heavy, thanks again Poltronesofa the crew and Kilmarnock store staff are a credit to you.

The delivery was fine , the service was brilliant , very polite asked if I was happy and made sure both sofas were ok thoroughly checked over and removed all packaging , very happy with the service

A great selection of sofas, and thanks to the help of Norman, we found just what we were looking for.
They have a huge range to choose from, and the sales staff are very knowledgeable without being pushy.

Staff in Kilmarnock store very friendly especially Norman who even made us a coffee I have bought a few sofas from the store when it was SCS but the quality of the sofas are a lot better from Poltronesofa I just hope I have chosen the right colour !

Fantastic customer service from Norman and Billie who were both very knowledgeable. Excellent quality sofa.

Norman was very helpful and professional he explained everything about the suite that I had chosen to buy

The Gentleman in Question in the Kilmarnock store was very polite and courteous sorry to say I have forgot his name forgive me but he was very patient with me also so thank you for having lovely staff in the Kilmarnock store

excellent friendly and knowledgeable service. beautiful store, very well laid out with huge choice of products,
Norman was a great help in assisting us with our choice of new sofas.
would certainly recommend you to our friends

Norman was really helpful and patient while I decided what sofa was right for me.
Obviously at this stage the sofa hasn’t been delivered so hopefully that experience is as good as the shopping experience