Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatc... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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Katso, mitä arvostelun kirjoittajat sanovat
We are first time buyers and had looked everywhere for our dream sofa. When we viewed poltron’a sofa we were greeted by Ian who was beyond helpful and didn’t make us feel pressured into buying straigh... Näytä lisää
From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who delive... Näytä lisää
Super friendly and helpful staff. Great advice which enabled us to make the right choice for our new sofa. Purchasing on 2 years interest free was v quick and easy. I would recommend Poltrone sofa to... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä poltronesofà - Darlington
Yrityksen kirjoittama
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Yrityksen kirjoittama
Yhteystiedot
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, Yhdistynyt kuningaskunta
- 01325 740670
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good delivery service.
The delivery was early and the two lads were friendly, chatty and did a grand job.
18. heinäkuuta 2026
your member of staff very good at his…
your member of staff very good at his job very helpful i think his name was IAN from REDCAR
8. heinäkuuta 2026
Super friendly and helpful staff
Super friendly and helpful staff. Great advice which enabled us to make the right choice for our new sofa. Purchasing on 2 years interest free was v quick and easy. I would recommend Poltrone sofa to my friends and family.
16. heinäkuuta 2026
Excellent communication about purchase…
Excellent communication about purchase and delivery. Staff were helpful and friendly.
20. huhtikuuta 2026
Thanks
Thanks, service was very good, delivery, was on time,, lads were very helpful, looks good quality....
15. heinäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Sofa came in the wrong colour
Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatch out when i was looking at them.
Also whilst setting up the sofa the installers stripped and damaged the mounting for the backrest so it's currently loose whilst i wait for someone else to come out and repair it. All in all a terrible way to waste 2500 pound
11. heinäkuuta 2026
Vastaus yritykseltä poltronesofà - Darlington
Good Morning Mr Thompson,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that the colour of your furniture wasn't as expected when this has been delivered to you. I am sorry also that there is an issue with the backrest and can completely understand how disappointing this must be for you. A technician appointment has been arranged for next week on the 21st so that we can look to resolve this for you as quickly as possible.
In regards to the colour, I can see that the store have looked over your documents and confirmed that you have received the correct goods. I apologise if the outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery was made within the…
The delivery was made within the designated timeframe and the driver and his assistant put the chairs together and explained the mechanism and how to separate the chairs if required
14. heinäkuuta 2026
Delivery of settee
Communication by email and text including vehicle tracker to show whereabouts of vehicle was very good and informative. Prompt on time delivery, settee was set-up and with no fuss. Altogether excellent experience. No problems.
14. heinäkuuta 2026
Well informed and helpful staff
Well informed and helpful staff. Allow you to look at your own pace.
7. heinäkuuta 2026
The guys were very polite very…
The guys were very polite very professional very helpful.
A asset to your business
9. heinäkuuta 2026
Vastaus yritykseltä poltronesofà - Darlington
Good Afternoon June,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us and found the team to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Alan and Craig were brilliant…
Alan and Craig were brilliant throughout the call. Very friendly, polite and helpful. Ran through how to use the recliner I had purchased which was great
I couldn't have wished for 2 nicer guys to deliver my furniture. Thank you.
5. heinäkuuta 2026
Great experience from start yo finish
From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who deliverd the sofas were very poilte and respectfull to us and our propety. Worked very hard in this heatwave .the sofas are very good quality and look stunning.
10. heinäkuuta 2026
They were so pleasant and helpful which…
They were so pleasant and helpful which always makes shopping a great experience
10. heinäkuuta 2026
Helpful staff good communication kept…
Helpful staff good communication kept times as stated
5. heinäkuuta 2026
Ian was extremely helpful and polite…
Ian was extremely helpful and polite and sorted everything out for me in a very professional and friendly manner. The store is designed attractively to walk through and smelt very good!
Rosalie Philip Poltronsofa Darlington
3. heinäkuuta 2026
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