Greeted by a lady called

Everything was ok. Great stuff.

Store is bright and well spaced out, while the staff are pleasant and helpful. Sofas are of high quality but expensive and the waiting time to receive an order is bordering on ridiculous. The lack of any reduction in price is frustrating, considering the high ticket price, but the choice of options, including style and materials is very good indeed.

Excellent service delivery above and beyond and furniture beautiful well done

The gentleman serving us wasn’t pushy and his knowledge about the product was good as well. Simon did really well.

The young lady that assured us was most helpful and pleasent

Absolutely elated with our poltrone sofa and the customer service throughout was amazing , will definitely come back in the future and recommend to all family and friends

Everything delivered on time with excellent communication.
The delivery guys were knowledgeable, polite and setup and tested all the appliances.

Excellent customer service, Kate was really helpful and explained everything about the company but also about the sofas we had bought. She was really patient with us. Lovely experience, went next door to DFS but wanted to go back to Poltron as they were so lovely to deal with.

Staff and service.Simon was very helpful .

Kate from the aintree branch was very friendly and easy going and made it easy to find and purchase the right couch for our living room.

Great service lots of information will be very happy with my purchase of two two seat recliners. Kate who looked after me was very helpful

I would like to express my sincere and heartfelt gratitude to the wonderful team at poltronesofà at ScS (Sofa Carpet Specialist) at Aintree Shopping Park, Liverpool, and especially to Louis!
​Our visit to the store was an absolute delight, largely thanks to Louis. He is an exceptionally smart, articulate, and well-mannered young man who made us feel genuinely valued from the moment we walked in. Not only was he incredibly knowledgeable, guiding us seamlessly through choosing our new leather sofa, but his politeness and warm attitude made the whole experience enjoyable. We had a fantastic time chatting with him while making our decision. Thank you from the bottom of our hearts, Louis, for your brilliant service and genuine care!
​A special mention also goes to Kate for her lovely support and assistance during our visit.
​We highly recommend this store to anyone looking for top-quality furniture, fantastic value, and truly outstanding customer service.

People were very helpful

Greta service and great quality sofas. Everything was so easy.

Louis, your staff member is not only a credit to your store but a delight to engage with. He was knowledgeable, professional and very down to earth giving a sense of warmth and friendliness. I think you need to revisit your expectations for your staff when selling your items you want your staff to remain standing whilst selling your products this is not the way forward I have a heart condition and needed to sit. I was more than accommodated . You want your staff to engage and give the feeling your on the sofa with friends engaging it creates a better atmosphere and experience your customers are parting with thousands the do not want to stand and staff be robotic . But I feel this member of your staff deserves recognition he was also fantastic and engaging with my mother who has bad mental health he was amazing with her he really is a credit to your brand !

Service was excellent. Nothing was too much for the staff very very helpful. Thank you.

We specifically asked for the 4-seater sofa to have the same design and reclining layout as the 3-seater we had seen in store. We were assured this was the case, so we placed the order.

When the sofa arrived, we discovered the two middle seats are completely static and do not recline. Instead of looking like a standard reclining 4-seater, it looks like half of a cinema-style modular sofa, which is not what we expected or believed we were buying.

Since discovering the issue, we’ve contacted customer services several times. We’ve been repeatedly told that someone would contact us, but no one ever has. We were even told the store manager would call us on Saturday, but that never happened either.

The whole experience has been extremely frustrating. We feel we were mis-sold the sofa and have been let down by the lack of communication and after-sales support. We expected much better service, especially when spending a significant amount of money on furniture. At this stage, we just want someone to take responsibility and resolve the issue

I visited the store in Aintree with my husband as we urgently needed a recliner chair for him. My husband was incredibly ill and in a hospice at the time, but able to manage occasional trips out and home visits. Tom helped us in store couldn't have been more helpful. We found a great chair that was available for delivery within 14 days and Tom contacted the delivery guys to get it to us as soon as possible. The chair arrived within 4 days (and that included a weekend). My husband died a few weeks later, but having that chair meant he could come home more and be comfortable, and enabled him to spend his last weekend at home. I cannot tell you how much that meant to us both and our two children. Thank you so very much for all your help getting the chair delivered as fast as possible.