Scotch & Soda Arvostelua 

This brand has the nicest clothes I have seen and the customer service really look after you.

Een jas voor mijn zoontje besteld, welles waar via Otrium maar wel van het merk Scotch & Soda. Nu heb ik Scotch & Soda zelf benaderd aangezien 1 drukknoopje na 1 keer dragen los liet. Het verzoek of ze deze ook op voorraad hebben en mij deze ook in een envelope kunnen opsturen zodat ik ‘m zelf kan vastzetten. Hun reactie: je hebt niks bij ons besteld dus meldt je maar bij Otrium. Je raadt het al, Otrium zegt: wij hebben helaas geen drukknoopje op voorraad aangezien wij de producten alleen inkopen en niet fabriceren. Wat ook logisch is. Hoe moeilijk is het nou Scotch & Soda om 1!! drukknoopje op te sturen? Ooit van coulance/klantgerichtheid gehoord? Heb je hiervoor nou echt betaalgegevens nodig?! Dus als ik niks bij jullie rechtstreeks koop willen jullie mij niet verder helpen? Wat een laks antwoord.

30 dollars to ship back a web order to them. Customer service was super unhelpful. Lack of transparency on when I will receive the refund. I will never buy online ever again

Do not buy online if you think you might need to return the item. It took 4 weeks to get confirmation that they have the item and that was after many emails and calls.

You have to pay for shipping back to them and they do t refund the shipping to you.

I’m now out $30 and have no product to show for it.

The customer service was also terrible.

Ich warne eindringlich bei S&S zu bestellen. Obwohl ich die Ware sofort zurückgeschickt habe, wurde das Geld nie zurücküberwiesen. Der Kundenservice meldet sich auch nicht. 60€ verbrannt, danke hierfür.

Do not buy from this company. Return policy is a joke. I have no issue with return items at my own expense. The return process takes forever. I did not receive a full refund due to what they claimed was an item was used. I only tried it on, took it off, and then returned the item the next day. When I called customer service, they did not fully answer my question about my return item. They could not provide proof that the item has been worn. They said to have a manager called back and it has been a month now. A horrible customer service and keeps telling lie. I do not recommend shopping with this company.

The items from the online shop are low-quality copies. You can tell they’re items from an outlet shop. I spent over 1k on these items because they were on sale, but once I received them, I was shocked by how poor the quality is. Even the sizes are a bit off. It’s a scam.

2 achats de vêtements qui s'avèrent trop grands et... retours payants : 1er retour à 16,90€ (Poste) pour une robe à 79€ et 2ème retour à 15€ (Mondial Relay) pour une robe à 89€.
Echange gratuit impossible.
Je ne commanderai plus chez SCOTCH & SODA dont j'apprécie pourtant la qualité !

RETOUR PAYANT
et 20 euros pour les pays bas pour un simple sweat trop grand .......
très déçue

Great looking clothes

although the fits can be a little hard to understand sometimes.

Reklamationen werden abgelehnt, obwohl das T-Shirt bei Kauf beschädigt wurde. Der Schaden wurde erst später entdeckt.

Scotch & Soda went bankrupt and in May they were taken over by a brand consolidator called "Bluestar Alliance". They are still selling clothes as "Scotch & Soda" but all of their business practices have changed - the physical stores are closing, you cannot return online purchases for free anywhere - they don't give you a return label and you also can't take the stuff back to a store (even if the store is still open). It's a horrible shopping experience, to have no idea if something will fit well or not, and then pay a huge sum to return it.

The website has subtly changed over to a new ecommerce platform and they have subtly changed a lot of the text that used to appear on their returns policy - BE CAREFUL IF YOU HAVE BEEN A LONG TIME CUSTOMER - THERE IS NO WARNING ANYWHERE ABOUT THE NEW RULES.

I returned a package 3 weeks ago and they seemed to have lost it. If the refund doesn't come today I will just dispute the charge on my credit card.

Unfortunately this experience means that I have to stop buying Scotch & Soda clothes, which is very disappointing and frustrating to me, because I have loved these clothes for years and a significant portion of my wardrobe is from this brand.

But these nasty new business practices are unacceptable.

This brand consolidator did the same thing to other brands, like Hurley - which Nike used to own - and now you will notice on the Hurley site, there is no way to return things without costly fees, etc. This is their business model.

Bestelling geplaatst, niks ontvangen. Bij telefonisch contact krijg je te horen dat er geen bestelling is binnengekomen. Schermafbeeldingen gestuurd van bestel bevestiging en betaling via iDeal, moet er een onderzoek worden gestart. Ik ben bang dat mijn geld weg is maar ik mijn bestelde kleding ook op mijn buik kan schrijven.

Kaufe seit Jahren die Kleidung weil mir der Stil gefällt aber bei (ausnahmslos) allen TShirts von S&C habe ich nach 6 Monaten Löcher unter den Armen wobei TShirt die ich seit 5 Jahren habe von anderen Marken keine Probleme machen. Verarbeitung scheint mangelhaft zu sein

Les retours sont payants malgré ce qui est annoncé sur leur site (retour gratuits).
20€ pour les Pays-Bas !!
J'en ai fait la remarque au service clientèle, capture écran à l'appui, et le lendemain les mentions avaient disparues, sans prendre en charge ma demande.
Je me sens "utilisé" dans un moment comme celui, et je n'ai plus confiance en la marque.

Their policies and customer service communication are very frustrating. They do not allow you to return clothes in the store, and I spent $23 to mail the items back. Customer Service claimed that this policy was always in place, but the workers at the store said it was a new rule. I am fairly certain they then lost my return which was valued at $266, so I lost $300 in this process. This company is going through a change in leadership and are clearly unorganized. Employees did not help me resolve this or take any ownership for the issue.

Les retours sont maintenant à nos frais, 15€ minimum pour renvoyer au Pays-Bas, inadmissible 🤬

Paar weken geleden pakketje retour gestuurd. Nog steeds geen geld terug ontvangen. Terugbetaling duurt wel erg lang, terwijl het pakketje al lang geleverd is.

I haven’t received refund for over 400$ for the staff I sent back and they actually confirmed that received over a month ago. They don’t reply to my emails and calls …