Scotch & Soda Arvostelua 

Peu de monde en boutique à Nantes et pour autant personne à vous conseiller un samedi vers 16h30. Quand on demande la taille M pour une chemise, c’est le no mans land. Bref nul de chez nul.

Terrible customer service!

I ordered a pair of jogger pants online on 1/25/24. On 2/7 I reached out as I had not heard anything or received any shipping information. They failed to process the order. I received a package from them on 2/15 and it turned out to be a faux leather corset dress (obviously not the jogger pants I ordered). I reached out to customer service to inform them of the error. They asked me to return the item and told me they wouldn’t be able to send me the pants I ordered as they are now out of stock. I sent the item back on 2/17, for which I had to pay for packaging! (As if it was my fault they sent me a dress.)

On 2/27 I reached out about my refund and was told that I just “needed to wait the 10-14 days” for them to process it.

Here I am on 3/14 without my money. They are happy to sell you oversized, poor quality, and even sell you something you never ordered in an attempt to get your money and hold onto it for as long as possible! Grade F- company.

In Wijnegem shopping center langsgeweest voor een jeans met hemd. Daar er een actie stond 2stuks -10%, 3stuks -20% zijn we op zoek gegaan naar een mooie trui voor de dochter. Zó gekozen, zo betaald. Dachten we… blijkbaar was de korting enkel op de trui & niet op de nieuwe collectie . Stond nochtans nergens vermeld.. verkoper riep collega erbij, probeerde nogmaals met nog steeds de minieme korting. Gingen even kijken naar de actie en moesten toegeven dat het niet correct vermeld stond. Jammer. Daar moesten we’t mee doen. Een €40 meer moeten betalen dan beloofd. Met een wrang gevoel achtergebleven. Misleidende actie!

Ich habe vor einiger Zeit etwas bei Scotch & Soda gekauft. Da war alles in Ordnung.
Jetzt habe ich eine neue Hose bestellt. Da wurde mir ein falsches Modell geliefert. Kann passieren.
Aber, obwohl da der Fehler also eindeutig bei Scotch & Soda liegt, ziehen die 2,95 Versandkosten für die Rücksendung ab. Nie wieder.

I purchased a medium bomber jacket almost $200 from this terrible company which I don’t recommend anyone shops here because they don’t care about the customer just money. I asked if I can get a different size a large! Not my money back just a different size and they refused. They send me millions of messages to pressure me to buy something and I did just to be taken advantage of. I called customer service and they were even worse and did not help me in anyway. This is by far the worse customer service I have ever received since being put on this earth! If I could give negative stars I would. I don’t recommend anyone buying from this greedy company. They do not care about their customers who keeps this disgusting brand going.

Een nieuwe zwart broek heeft stof die alle haren aantrekt.
Klantenservice zegt dat ik maar een roller moet gebruiken. Hi was dat maar de oplossing! Helaas ik nu nergens zitten of staan en mijn klacht wordt niet serieus genomen. Dure Broek ligt in de kast nu.

Unseriös, bestelle für 140,37 ein Sacco, (über Klarna) passte nicht und wurde zurück gesendet. Bestätigung durch S&S das es angekommen ist. Auch an Klarna gemeldet. Alles gut bis heute. S&S bekam den Betrag von Klarna, Wollte aber jetzt nur 137,42€. Nun bekomme ich von Klarna eine Mahnung über 2,95€. Nun soll ich mich mit der Firma S&S auseinandersetzen!!! Unfassbar, nie mehr bei dieser Firma kaufen!!

I cannot, in good faith, say anything bad about the quality of Scotch & Soda's products. However, how that most of their North American stores have permanently closed down, the shopping experience is impacted very heavily.

It took three weeks for one of my orders to ship out, meaning that it will most likely take a month to receive it. Despite that, overall I'm very satisfied with everything I own from S&S.

Kurz und knapp:

Gute Verarbeitung, tolle Designs und schneller Versand. Rückversand ist nicht, wie hier oft beschrieben, selbst zu tragen. Retourenlabel liegt im Paket bei und das schon seit Jahren...

Angesichts der Preise kaufe ich allerdings nur im sale.

The incorrect transfer of my delivery address from PayPal to the store caused my parcel to be returned. The key detail for delivery to my company was mistakenly omitted. Consequently, the courier couldn't find my name on the bell since the company name was missing from the label, leading to the parcel's return to Scotch. When I reached out, they informed me that they wouldn't resend it but would process it as a return. Since the items are no longer available in the shop, I can't reorder them. Additionally, I was charged a return fee. This is not in accordance with German law. I've purchased the items, forming a binding contract that shouldn't be unilaterally cancelled for their convenience. The support team disregarded consumer rights and legal obligations.

Goede service omtrent mijn giftcard. Ondanks dat er geen geld op stond in de eerste twee instanties hebben ze het oorspronkelijke bedrag toch weten uit te keren. DANK!

I wish I have read the reviews before I ordered on-line. The order was late, I only received part of it when it came (but was charged for all of it) and it has been three weeks now that they are trying to verify the weight of the package. No indication whether my items will ever ship or will I ever get a refund for the items I didn’t receive. Unacceptable!

Bewertung unter falschem Namen versandt und wieder zurück geschickt. Rücksendung dauert angeblich 4 Wochen und ich habe mein Geld für eine Bestellung, die ich nie erhalten habe, nicht zurück.

A FUIR AU PLUS VITE

J'attends mon colis depuis 4 semaines, personne ne s'occupe de mon dossier
Je reçois uniquement des mails pré enregistrés ou bien des banalités : "On s'occupe de tout - On a contacté la société de livraison ...."

J'ai jamais vu une marque avec un service après-vente aussi pourri

horrible customer service. Told me an order was canceled and they shipped anyway and it wouldn't give me a credit to pay for the return shipping. I understand that cancellations are not guaranteed but the person I spoke with told me without question the order was canceled. Will not order again.

j'achéte un pull mérinos, il coute + 100 euros, pratiquement 150€. Un lavage ( instructions suivies) il a retréci, ne va plus.

J.ai fait un retour de deux jeans pour 335 euros. Ils me disent de leur donner un numero de suivi colis que je n.ai pas reçu. Impossible,de me faire rembourser après au moins 10 échanges de courrier. Des escrocs.je les soupçonne de trafiquer les bons de retour pour qu.ils n.apparaissent nulle part. Mondial relay ne trouve pas de traces de mon retour ???

As European ….. don’t buy in the US.
There customer care in Amsterdam (Europe) rejects claims from purchases in the US. You have to go through US department and send over !
This is really bad customer care !

DON'T buy anything online! Like already was mentioned if you want to return something you will have to pay for that and you will be waiting for a while to get your money back. Their website is a mess, they have 2 return policy pages with different customer service phone numbers and 2 different return addresses. It also says they will Not accept returns with shipping labels Not provided by then, But they don't provide a shipping label....doesn't make sense! On top of that you can't return it to a store, because it's "different". And tbh their quality is mid for the price.

Les retours ne peuvent plus être faits en magasin et en ligne non plus, site défectueux...
Il faut retourner les article à vos frais aux pays bas...
A fuir !!!