Scopely Arvostelua 

their customer service won't respond to me. I've been waiting for over an hour and nothing. They are a ridiculous company with 0 empathy for other people's time.

They can see your letters and play to block you from scoring big. Not kosher.

They are partner in scam with tapjoy ( tapjoy Conversation id - 2272172 )
Startrek fleet command has offer through tapjoy which when completed should reward me emeralds for my hero wars game .

I completed the offer of recruiting an epic officer for star trek game . The reward being 450 k emerald for my hero wars for that particular task. The rest of the task of the game got rewarded. I showed them proof that I completed even that task and didn't recieve reward . They made me wait and marked me as ineligible. But for same start trek offer my friend also got an issue and when he raised complained he got the emerald.
They even don't tell any basis.
I was not using any emulator , vpn to be even intelligible for reward

Please don't do any offer they mentioned. They will simply say that the game advertiser mark you as ineligible even your claim is correct . They won't even bothered giving you reason . All the money you spend for that will be in vain

Date of experience: June 25, 2024

I have had to submit several tickets through Scopely's Customer Service on their gaming app, MonopolyGo! given their lack of response and resolution to my complaint. My initial ticket was closed without resolution. As such, I have simply resubmitted the same ticket repeatedly in hopes that customer service will finally respond. I have now requested a dozen times to escalate my ticket and have followed the necessary steps outlined in their Terms of Service (detailed below my complaint). According to Scopely's Terms of Service, it is my right as a customer of the game to escalate my ticket (Scopely's Terms of Service Sections 9.1, 9.2, and 9.3. I have attempted to resolve my ticket via this method and followed the necessary steps; however, Scopely continues to instead close my ticket without a response and resolution... I demand that that my ticket (now tickets due to lack of response and resolution) be escalated for appropriate response and resolution. These are Scopely's Terms of Service pertaining to escalation of tickets: ESCALATION: If you have followed the above steps, but you feel that the issue remains unresolved after our player care team has stated that a matter is closed, please email us at ***** and include a reference to the help ticket and information sufficient to identify your Account, the specific issue you believe is unresolved, and the relief you are seeking. Our player care leads will work with you further to resolve your issue over the next sixty (60) days. In some cases, we may address the issue remotely. In others, we may ask to speak with you directly and will arrange a mutual time to discuss your matter. You agree that if a request if made to speak about the issue, you will personally participate. If you provide us with your phone number for this purpose, it will not be used for other purposes. Any applicable limitations periods (including statutes of limitations) will be tolled during the sixty (60) day escalation process.

STFC had 2.5 MILLION officer exp. i leved up 4 officers levels 10 to 15. And then it glitched and it all was gone. Scamly said I used it all. Really, on 4 low levels it is impossible. I am done with scamly and their games. NEVER AGAIN.

Terrible game freezes up I write to customer service and don’t get a reply back terrible

Meiner Meinung nach müssten die Spieleentwickler im Spiel Star Treck fleet command ein Gebäude zum Ressourcen Austausch hinzufügen um es Neulingen einfacher zu machen

I wish I could do a.minus 5! I have spent thousands of dollars on scopely games like Yahtzee, Monopoly Go, Scrabble... my kids and grandkids play I fund their games and rarely complain! Just over a tear ago I lost a $20 credit I purchased in yahtzee I should have stopped after the issue was never resolved!! Instead I played and keep spending. On monopoly Go the Peg game glitched.. I had played all day as I was unable to get up. I added money purposely to hit the 2000 dice!! And I did..but instead of the game crediting me the blue line went back wards by the 2000 and 3 other prizes!! So I screen shot it right away turned in a ticket in less than a minute! I work for Google and know the quicker the easier to track it..I also know with that kind of glitch the longer you wait the less likely they will find the glitch!! It's been over 8 months ... nothing was ever resolved!! The first several months they were "investigating". You would think I was asking for all my money back!! All I wanted was the dice I KNOW I never received when the game glitches!! At the time there were several glitches and initially I was told they were back logged with other complaints so I patiently waited. I kept playing finally let them know it's time to nake things right!! Now they tell me I never reached the 2000 Well BullS***!! I know I did!! I purchased chips and more chips on purpose just to make sure!! I seen it hit and glitch!! I'm not stupid!! Do NOT waste your money on their games they are the worst Customer Service ever!! Really?? Would it kill you to give me the dice I won?? It's not like I'm trying to get free money! I pay to play.. there have been other glitches where I have been robbed of dice but generally under 200 and I never complain I just keep playing. The 2000 yes...I did complain I spent over $120 trying to reach it and I did!! I didn't ask for my money I just asked for the dice I won fair and square!!

They deleted my account with an update. I showed all the proof it was my account. My Apple Card started getting charged. 76 hours in chat for 3 computer generated responses bbb needs to get involved or someone needs to do a lawsuit.

The fact the sticker game is rigged and I got the gold card that I needed to finish my game but when I got it showed it was a different sticker but said it was new how am I going to get it without paying I will be deleting if I don’t finish my stickers

Spiele seit über 5 Jahren "The Walking Dead, Road to Survival". Seit dem letzten Update startet das Game nicht. Es kommt der Spruch in schlechtem deutsch: Das Gerät muss Speicher sein, also, intern. Man soll Speicher frei geben. Spiel gelöscht & neu installiert, aber startet nicht. Hängt beim Scopely Startbildschirm. Mit 3 S-Phones probiert. Ohne Erfolg. Update muss fehlerhaft sein. Liebe Grüße

Unethical gaming that does not provide a fair rotation of players to attack on the Go Monopoly board. One of their employees hacked into the game and hit my board 20x in a row,each hit within a minute of each other.

I took all the screenshots of one hit after another within a minute of each other 20x in a row. This is unethical and a violation of a client's right to fair gaming and privacy. Only an employee would have access to hack into the game and create such a situation. I am requesting full refunds 100% of everything I have paid to date. So far 50% got returned and another 50 to go. There are many other great games out there to play and I'm glad I play many of them. No need to waste any further time on Scopely games who hire unethical employees.

The last partner event was atrocious, they could care less. Customer service is a joke, don't bother, deleted all their games!

Worst customer service ever , don’t listen to what we have sent , send evidence and get some garbage robotic message left then close the chat ! Useless

I play Scopley's Monopoly Go. This game is nothing but a money grabbing scam. Everything in the game is rigged. Dice rolls are pre-determined, events and challenges are clearly set to give the minimum possible, and the most recent partners event has been a disaster from the start. People are paying money to complete these events and challenges and Scopely is flat out screwing people out of their hard earned cash, and cheating the playerbase due to a "glitch". I truly believe this "glitch" was them getting caught with their hand in the cookie jar. Shame on you!! I have no issues spending a few bucks on a game I like, but this is absurd! DONT SPEND A SINGLE CENT WITH THIS COMPANY

This game is a scam straight up. I lost 10000 dice on this rigged event. Customer Service is radio silent. Meanwhile they are posting giveaways on Facebook and not addressing the issue directly, instead they send us a "compensation" of 40 FREAKING DICE and 250 DRUMS. I cannot get into contact with anyone. How is this legal? This event "glitch" (which I am now convinced was 100% intentional) has really shown how much Scopely DOES NOT care about its users. 0 stars if possible. JUST LOOK AT ANY OF THEIR SOCIAL MEDIA ACCOUNTS, REDDIT, APP STORE PLAY STORE and even a full on Escapist article on this full on debacle.

I am so disgusted with the way. Scopely , screwed up the best game in the world, SCRABBLE. They screwed with the letters, so the dispersal is impossible without paying to change letters 6 vowels 1 consonant .??constant upheaval in the game nigerian cat fish are also a big part of this game
This company has zero regard for players .
Avaricious group of vile that should be addressed with a kick in the pants. And forced to make scrabble great again . So wish we could find a new SCRABBLE GAME SITE and kick these scopely greedy jerks to the curb.

MONOPOLY GO IS A RIP OFF WE HAVE BEEN DOWN FOR TWO DAYS AND ALL THEY GIVE US IS 40 DICE AND 240 DRUMS NOT FAIR I WASTED MORE MONEY WITH THIS GAME AND GOT NOTHING IN RETURN, PLAY FAIR. NOT ONLY THAT THEIR CUSTOMER SERVICE IS DOWN BECAUSE THEY ARE TIRED OF HEARING US COMPLAIN. A LAWSUIT WILL BE FILED

Wow, what a company, money grabbing company that is. They have no customer service interest what so ever, in fact they make is so difficult to log a service call they assume you will just give up. The only time you will get a response is when you have issues buying something. The ONLY recommendation I can suggest for this company is STAY CLEAR OF THEM so you don’t waste your time and money. It is the only software company I know that seems to rely on the users to perform all the testing on new update releases. You can guarantee there will be down time for any release and most of the time for the fix to the original bug. Better just to waste your time watching paint dry as it would be a lot more rewarding

This is not proper scrabble. You’re a load of rubbish. Real scrabble plays the proper game . Has a dictionary as well none of this stupid stupid gimmicks that you produce. The original scrabble that you took over from you should look at how it was designed, outlay play, and learn from it. It was the best form of scrabble. Now we have to suffer to log in via Facebook a pain! to do.