Fantastic experience buying a used vehicle from Sandown Mercedes in Guildford. The customer service was exceptional. Our sales person Cheyan was so good at walking us through the process and went abo... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great communication with in the team . All joined up in hand overs and Knowledge. Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name ) No hard sell - very human in t... Näytä lisää
Yritys on vastannut
My experience at Sandown Newbury was amazing from start to finish. Maya helped answer all my worries and did multiple quotes for me to make sure the decision I made was the best for my family and I.... Näytä lisää
Spent a few hours on a Saturday in the business as I am in the market for a new car. I was looked after very well, sales person David was vert attentive, refreshments being offered frequently. Still c... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Erinomainen
7 t. arvostelua
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On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good customer service & communication
Good customer service & communication
Lovely car with a reasonable deal!!
1. lokakuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review. We're delighted to hear that you were pleased with the customer service and communication you received throughout your journey with us.
It's also fantastic to know that you're enjoying your new car and felt you received a great deal. We truly appreciate your feedback and your support, and we hope you have many happy miles ahead.
Thank you for choosing Sandown, and we look forward to welcoming you back in the future.
Vastaus yritykseltä Sandown Group
Thank you for your review. We're delighted to hear that you were pleased with the customer service you received from our team.
David Van Der Bijl
David Van Der Bijl, along with the other sales and service members of Sandown Mercedes were courteous, and respectful in assisting with the
of purchase of my new Mercedes, making it a real pleasure,
David made it a smooth transition from my old vehicle to the new purchase, he was very patent talking me through the sale also the features of the new car.
I was very happy with the whole experience.
Yours sincerely
Barry Sullivan
1. lokakuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share your experience. We’re delighted to hear that David Van Der Bijl, along with our sales and service teams, provided such courteous and professional support throughout your Mercedes-Benz purchase.
It’s particularly pleasing to know that David made the transition from your previous vehicle smooth and enjoyable, taking the time to patiently guide you through both the purchase process and the features of your new car. Delivering a seamless and enjoyable customer experience is something we strive for, so your feedback is greatly appreciated.
Thank you once again for your kind words. We hope you enjoy every moment in your new Mercedes-Benz and look forward to welcoming you back to Sandown in the future.
I had quick and flawless exprience in…
I had quick and flawless exprience in acquiring my new vehicle. All processes went smoothly and a few days later I had my new set of wheels. Thank you to Daniel, Andrew, Andy and other Sandown Cherry staff I interacted with several times and were very helpful
19. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that your vehicle purchase was quick, seamless, and hassle-free from start to finish.
It’s wonderful to know that Daniel, Andrew, Andy, and the rest of the Sandown Chery team provided helpful support throughout your journey and helped make the experience such a positive one.
We truly appreciate your kind words and your business. Enjoy your new vehicle, and we look forward to welcoming you back in the future.
Vastaus yritykseltä Sandown Group
Thank you for your 5-star review, Faty! We’re so pleased to hear that you’re happy with the care and service you received. We really appreciate your lovely feedback and hope you’re enjoying your new car!
Vastaus yritykseltä Sandown Group
Thank you for your 5-star review! We’re delighted to hear you received great service from our team. We really appreciate you taking the time to share your feedback!
All good experience except car…
All good experience except car delivered with dent. Not really good enough on the part of whoever checked the car out for delivery.
Thank you for apology and prompt arrangement of repair to dent.
I don’t think Dorchester was responsible for the dispatch of the car - it came
Via Newbury.
Matthew at Dorchester was entirely polite, patient and helpful.
30. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share your feedback, Jane. We’re sorry that your car arrived with a dent and completely understand your disappointment. We’re pleased that the repair was arranged promptly and appreciate your kind comments about Matthew. We’ll be sure to pass your feedback on to him and the wider team.
I had no problems
I had no problems, friendly team and great product.
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your 5-star review, Nick! We’re really pleased to hear you had a smooth experience and found the team friendly. We hope you’re enjoying your new car and really appreciate you taking the time to leave us a review!
Superb Service
Superb, and reassuring service and advice and for me an excellent price. I dealt with Matthew threw out the process and he was excellent in both advice, process and service.
30. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review, Peter! We’re delighted to hear you received such reassuring service and advice throughout your experience. It’s especially great to hear how helpful Matthew was from start to finish, and we’ll be sure to pass your kind comments on to him!
I was very impressed with the service I…
I was very impressed with the service I received when purchasing a vehicle from the Sandown Kia Salisbury dealership. Samuel was courteous and professional when dealing with the sale and I would definitely recommend Sandown Kia Salisbury for purchasing a vehicle.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your lovely review, Marian! We’re delighted to hear you were so impressed with the service you received at Sandown Kia Salisbury. It’s great to know Samuel was courteous and professional throughout your purchase, and we’ll be sure to pass your kind comments on to him. Thank you for recommending us!
Fantastic as always from sale to service
Fantastic service all the way from start to finish once again. My youngest wanted to buy himself his first Mercedes-Benz, used, and we were welcomed by Leeroy Whitby, who i aways see there as i have bought my own cars from him, he is the most honest sales executive you could meet and goes above and beyond to help out with any purchase, new or used cars, and is always there to help is you ever need it. I always use a main dealership, yes, might be a tiny bit more expensive, but the backing, warranty etc you get after sale is invaluable. Top team there at Sandown, Mercedes-Benz of Epsom. I have all my cars serviced there as well and yet again, it is slightly more expensive that your back street garage, but with that service you get a full years Mercedes-Benz assist which is a full breakdown service for free, anywhere, anytime and as many times as needed (hopefully not needed) so thats the extra price you pay for, a full years peace of mind if anything were to go wrong, mechanically or accidents etc. I am a private customer and all the views above are from my experiences. Staff are fantastic, but you need to see Leeroy if you want a car :)
20. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share such a detailed review. We're delighted to hear that your son's first Mercedes-Benz purchase was such a positive experience and that Leeroy Whitby once again delivered the honest, professional, and dedicated service you've come to expect. It's wonderful to know that his support and commitment have earned your trust over the years.
We also greatly appreciate your kind words about our aftersales and servicing teams. Providing peace of mind through manufacturer backing, warranty support, and Mercedes-Benz Assist is something we take great pride in, and we're pleased you continue to see the value in these benefits. Thank you for your continued loyalty to Sandown Mercedes-Benz of Epsom. We truly appreciate your recommendation and look forward to welcoming you and your family back again in the future. Enjoy the new car!
Excellent service from start to finish
Excellent service from start to finish. Both Paul and Greg were professional and very helpful. Made my purchase a very memorable one.
30. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that both Paul and Greg provided a professional and helpful experience from start to finish. It's fantastic to know they helped make your purchase such a memorable one. We truly appreciate your support and wish you many happy miles in your new vehicle! 🚗✨
Great service from Rory
Great service from Rory, who was very informative and helpful, clear in what he told us and gave us space to make the right choice. Thank you Rory.
30. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind words. We're delighted to hear that Rory was informative, helpful, and gave you the time and space needed to make the right decision. Providing clear guidance and a relaxed, customer-focused experience is exactly what we aim for. We’ll be sure to pass your lovely feedback on to Rory. Enjoy your new car, and thank you for choosing Sandown Mercedes-Benz!
Wonderful experience due to Steph
My sales assistant Steph made the process far easier and stress free than so had been expecting - she listened to me when I told her what I wanted and was important to me; she answered my questions as best she could at the time and followed through with checking and confirming the answer when she had checked the system; and she was communicative throughout the process by telephone and email about where we were and what was being done.
28. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Steph made your car buying journey easier and less stressful than expected. Taking the time to understand what matters most to our customers, providing clear and accurate information, and maintaining regular communication throughout the process are all qualities we strive for, so it's wonderful to know Steph delivered on all of these.
Your comments about her attentiveness, follow through, and commitment to keeping you informed by both phone and email will mean a great deal to her. We’re thrilled that she helped make your experience such a positive one.
Thank you for choosing Sandown, and we hope you enjoy every mile in your new Mercedes-Benz. We look forward to welcoming you again in the future.
Excellent service and communication…
Excellent service and communication from all the team at Sandown Epsom.
I always come back to the team here as they are all very friendly, knowledgeable and very good with their communication.
29. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your continued loyalty and for taking the time to leave such a wonderful review.
We're delighted to hear that you consistently receive excellent service from the team at Sandown Epsom. Building lasting relationships with our customers is incredibly important to us, so it's especially rewarding to know that our friendly, knowledgeable approach and clear communication keep bringing you back.
Your kind words will be shared with the entire team, who will be thrilled to receive your recognition. We truly appreciate your support and look forward to welcoming you again for many years to come.
Very attentive service
Very attentive salesman (Andras) who listened to our requirements and delivered an optimal solution
29. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review.
We're delighted to hear that Andras provided such attentive service and took the time to listen carefully to your requirements. Ensuring our customers receive the right vehicle and solution for their needs is always our goal, so it's fantastic to know that Andras delivered exactly that.
We truly appreciate your feedback and your trust in us. We hope you enjoy every moment with your Mercedes-Benz and look forward to welcoming you again in the future.
Thank you!
I have just purchased a new Mercedes-Benz from Mercedes-Benz of Epsom and could not have been more impressed with the service I received.
Chris Durnford was the Sales Executive who looked after me throughout the purchase and delivery, and he was outstanding from start to finish. He was thoroughly professional, knowledgeable and attentive, with absolutely nothing left to chance.
The car was delivered exactly as promised, and Chris then spent a good hour and a half with me, patiently taking me through the car and familiarising me with its many features. At no point did I feel rushed, and his attention to detail made the whole experience extremely enjoyable.
I cannot recommend Mercedes-Benz of Epsom highly enough. Chris is a great ambassador for the dealership and for Mercedes-Benz, and the level of service he provided was first class throughout.
Thank you, Chris.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for taking the time to share such a wonderful review.
We are delighted to hear how impressed you were with your experience at Mercedes-Benz of Epsom. Providing a professional, informative and enjoyable journey from purchase through to handover is something we strive for, and it's fantastic to know Chris delivered this for you.
Your kind words about Chris's professionalism, knowledge and attention to detail will mean a great deal to him. We're especially pleased that he took the time to ensure you felt completely comfortable with your new Mercedes-Benz and all of its features, making the handover both thorough and enjoyable.
Thank you for your recommendation and for choosing Mercedes-Benz of Epsom. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Outstanding
I had a fantastic experience with this company. I bought the cheapest of the cheap cars (for a Mercedes), but was still given the treatment of royalty. Kindness, human understanding and a real desire to do the best for me and my particular needs. Lewis was outstanding - he clearly has a great future ahead of him. Absolutely brilliant!
26. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review. We’re delighted to hear that you had such a positive experience with us and that you felt valued throughout your purchase journey.
It’s especially rewarding to know that Lewis provided such outstanding service, taking the time to understand your needs and ensuring you received the highest level of care and attention. We believe every customer deserves an exceptional experience, regardless of which vehicle they choose, so your comments mean a great deal to the team.
Thank you for your kind words and for choosing Sandown Mercedes-Benz. We wish you many happy miles in your new car and look forward to welcoming you again in the future. 🚗
Joe and Callum have been amazing
Joe and Callum have been amazing. Because of them , we ended up buying two cars. They are honest and strait forward people.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you so much for your lovely review, George! It’s fantastic to hear that Joe and Callum looked after you so well and helped you find not one, but two cars! We’ll be sure to pass your kind words on to them. We hope you enjoy both of your new cars and thank you for choosing Mercedes-Benz of Poole.
Everything went very smoothly no stress…
Everything went very smoothly no stress Khayam sales agent did very good helped a lot greet customer service by him and Manager fiver star.
25. syyskuuta 2026
Vastaus yritykseltä Sandown Group
hank you for your fantastic review, Essam! We’re delighted to hear that everything went smoothly and that Khayam was able to make the whole experience stress-free. We’ll be sure to pass your kind words on to Khayam and the team. Thank you for choosing Mercedes-Benz of Guildford!
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