Samuel Johnston Arvostelua 

2 817
•
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Took a bit longer than I’d expected for delivery, but customer services responded with an explanation. The travel system and steriliser I ordered were top notch and the price was actually amazing... Näytä lisää

Saanut 1/5 tähteä

The customer service here is horrible, no response on email and their one phoneline constantly off the hook/showing as busy. Ordered over 3 weeks ago and still waiting for delivery.

Saanut 5/5 tähteä

Easy ordering. Item just as advertised. My new granddaughter very happy with the play gym. Delivery a little longer than expected but kept informed. Would definitely order from this company again. Go... Näytä lisää

Saanut 5/5 tähteä

We were in with my daughter in law looking a pram for our grand daughter that's due 20th December. Nathan ( mullask warehouse ni )helped us he was fantastic he went into every detail couldn't ask... Näytä lisää

Yrityksen tiedot

  1. Lastentarvikeliike

Erilaisten ulkoisten lähteiden tuottama tieto

Established in 1936 Samuel Johnston Ltd has been proudly providing baby goods for over 80 years. We have now grown to become Europe's leading online Nursery, Pram and Baby Equipment retailer. With our ever expanding range of over 80 top nursery brands we have absolutely everything you need for your new arrival!


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 6 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(2 817)

93 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Terrible service

Terrible service, still haven't received the item I ordered over 4 weeks ago

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Samuel Johnston-logo

Vastaus yritykseltä Samuel Johnston

Hi Bryan

Thank you for taking your time to leave us a review of your experience.

I've had a look into your order. I can see you had ordered this 3 weeks ago - the item was showing as out of stock with a lead time of 7 - 14 days which was communicated upon purchase. There had been a small delay, with the item being dispatched 4 working days later than the 14 day lead time we had originally anticipated. We do apologise for this delay.

If you have any further questions regarding your order, please reach out to us directly via email at customer-service@samueljohnston.co.uk and our team will be more than happy to assist you.

Kind Regards,
Samuel Johnston Team

Saanut 5/5 tähteä

Great customer service

Great customer service. Found pram online and was not sure on availability and when I would expect delivery. The call was answered promptly and information given on back order and expected date of delivery a few weeks later. Twin pram ect arrived exactly on the estimated time. Perfect service. Thank you.

1. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very prompt response and delivery…

Very prompt response and delivery times. I had an issue with one item within my order being damaged and they arranged collection and delivery of a replacement within days of me noticing. Really good value, will definitely be ordering again

22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Item has still not arrived a month later

Ordered on 25th June, still no update. I have emailed customer service and sent a message on Instagram but no reply. They are active on social media posting stories. Unacceptable. Have no idea how to cancel and get a refund if they are not engaging with me.

28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Samuel Johnston-logo

Vastaus yritykseltä Samuel Johnston

Hi,

We’re very sorry to hear about your experience and the delay in receiving your order.

Please note that our social media channels are not monitored for customer service inquiries. The best way to reach us is by emailing customer-service@samueljohnston.co.uk — we’ve checked our inbox but haven’t found any messages under the name associated with this review.

If you have already contacted us, please resend your email with your full name, order number, and any relevant details so we can look into this as a priority. Alternatively, you can also call our customer service team directly on 028 9083 0022, and we’ll be happy to assist you.

We sincerely apologise for the inconvenience and appreciate your patience as we work to resolve this.

Best regards,
The Samuel Johnston Team

Saanut 4/5 tähteä

Lovely Joie pram bundle

Lovely Joie pram bundle, for a great price - my son and daughter-in-law are thrilled with it! The only fly in the ointment was the carrier, who delivered 2 separate boxes on 2 separate days. There was no indication of this on the tracking, which showed a completed delivery after only 1 box.

14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Bought a moses basket and it has a…

Bought a moses basket and it has a really weird smell. You couldnt put a baby in it with that smell. Dont recommend

29. toukokuuta 2025
Oma-aloitteinen arvostelu
Samuel Johnston-logo

Vastaus yritykseltä Samuel Johnston

Hi,

Thank you for your feedback, and we're sorry to hear that you experienced an unpleasant smell with your Moses basket.

Our Palm Moses baskets are made from natural palm leaf, which can carry a distinct scent when first unpacked. This natural aroma is completely normal and harmless, and it usually fades within a couple of days once the basket has been properly aired out in a well-ventilated space.

We completely understand your concern, especially when it comes to products for your little one, and we’re here to help with any further questions or support you may need. Please don’t hesitate to reach out to our customer care team.

Best regards,
The Samuel Johnston Team

Saanut 1/5 tähteä

Poor customer service

Poor customer service. Never got back to me about a simple query I had regarding delivery. Eventually emailed me back after following up my own email threatening to cancel my order. Delivery took an additional week from the date they told me in that email. Wouldn't use this company again

12. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent …

I placed an order on Friday afternoon and my items were delivered on Monday morning , I did have a small issue which I rang up about and this was resolved straight away , fantastic customer service and couldn’t be happier with my purchase .

10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Pram order

Ordered a pram from here and we were able to delay the delivery as we were heading on holiday without a problem. Phoned when we needed it delivered and they quickly had it delivered within a few days.

13. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service and excellent delivery time

Ordered a pram local to me in Dublin to be emailed 2 weeks before delivery to advise me they didn’t have the colour in stock, after some research and finding Samuel Johnston and reading the good reviews I phoned to ask had they stock a lovely man answered I think maybe Sam and was so helpful. He advised he would check stock and call me back. 10 minutes later he phoned back to let me know they had 1 in stock for express delivery and he made it available on the website for me.

The pram was actually €200 cheaper with Samuel Johnston.

The pram was shipped the next day and received by dpd the following day, a total of 2 days from ordering.

DPD did only arrive with one box and I reached out to Samuel Johnston who emailed back near enough straight away to say a different driver had the second box, this arrived later in the day.

I couldn’t recommend Samuel Johnston enough from start to finish buggy arrived secure in the boxes and the staff are so lovely to deal with, I’d travel from Dublin to visit the stop without hesitation and will definitely order again! Thanks guys for saving the day for me during such a stressful time 🥰

19. toukokuuta 2025
Oma-aloitteinen arvostelu
Samuel Johnston-logo

Vastaus yritykseltä Samuel Johnston

Good morning, thanks for the lovely review. We're happy we could help you get the pram you wanted during this stressful time. If you have any more questions, please don't be afraid to give us a call or message in. We hope we can welcome you back to our store in future ☺️

Kind Regards,
Samuel Johnston Team

Saanut 1/5 tähteä

Avoid at all costs

Found what we thought was a great bargain for a stroller that we had our eye on. Purchased the stroller set and splashed out on a few other bits for the baby seeing as we saved so much on the stroller.

Followed up after about 10 days and received no response. Two days later we got an automated response to say that the order was cancelled as they did not have the stock. This was on Friday the 9th of May. As of Monday the 12th of May the set is still up on the website but conveniently €100 more expensive.

I followed up with another email and still have had no response. Poor company. Would not recommend as they can not be relied on and don’t even have the decency to respond to their customers queries. Would recommend to avoid at all costs. Don’t waste your time.

9. toukokuuta 2025
Oma-aloitteinen arvostelu

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