Samuel Johnston Arvostelua 

VERY POOR AFTER-SERVICE! Our Buggy had a fault so they said they would report it to the manufacturer I complained in December, Chased it up January and February said they where still waiting. Turns out they didn't even contact them. I contacted the manufacturer directly and got a replacement within days. They don't answer messages just a really poor rude bad mannered company.

As always a 5 star experience. We have bought all our prams car seats etc from here and most recently got anothe joie car seat after being in a road traffic collision. The staff were friendly and helpful and fitted the car seat for us and took packaging away, they just make decisions on best seat and purchasing so easy.

Great customer service. Item arrived very quickly and was well packaged. Thank you.

Visited the showroom having looked online and had a great experience. The Salesman spent 45mins-1hour with us, gave us demonstrations and answered any questions we had. After going home to mull our options over, we placed our order and the showroom have offered to keep the items until nearer the time of baby's arrival which is super helpful. Can't recommend them enough.

Purchased my little boys Joie pram bundle over 4 years ago from Samuel Johnston, and just recently purchased a brand new Candy bundle plus extras for our newest arrival! Over the moon with how quickly the items were shipped. Customer service was fantastic as always and the best price around! Saved us hundreds. Thanks again!

Easy to order and received goods promptly. They were quick to notify me of a problem and sorted it out very quickly. I would shop with them again.

Great prices, value and excellent products. Would definitely recommend. The travel system we ordered was fantastic quality and value for money.

I purchased an "Osann, Lupo 2 isofix carseat" from Samuel Johnston online on 15th June 2025.

Unfortunately, the plastic clasp of the carseat has broken and we are unable to securely fastening our 3year old daughter into the car.

We are highly disappointed as we paid 146 euro for this quality carseat and based on the number of years Samuel Johnston is in the business of selling reliable baby products, we trusted that it would be a good quality product.

I emailed 2weeks ago including photos and order numbers and got no response. I have tried regulary, to call the contact number but to no avail, just a recorded message.

We are under pressure to get this resolved. We currently have no carseat who needs to attend preschool.
So disappointed.

I ordered a car seat with two bases in the Black Friday sale as there were some great offers on plus extra money off. This was at the end of November and baby is not due until beginning of February, but wanting most things sorted before Christmas. When ordering, the item had a lead time of 7-14 days and this was fine.

I have regularly checked in with customer services when the lead time passed and they have always been super quick to respond and incredibly helpful. I am sure they are now pleased that I have received my items and can leave them alone!

BEAUTIFUL
HIGH QUALITY
ABSOLUTELY AMAZING

I am extremely disappointed with my recent Toniebox order. When placing the order, the product image clearly showed a pink Toniebox, yet I received a red one. There was no option at checkout to select or change the colour, so I reasonably expected the item to match the image shown.

This was intended to be my daughter’s main Christmas present, and she specifically asked Santa for a pink Toniebox — even underlining it in her letter. Discovering the wrong colour while wrapping presents just days before Christmas has been incredibly upsetting, and I’m now left trying to think of an explanation why Santa “got it wrong.”

This situation could have been easily avoided with clearer product descriptions or a colour selection option. For a children’s gift — especially at Christmas — details like this really matter.

Sadly, this has caused unnecessary stress and disappointment, and I would think twice before ordering again unless this issue is addressed.

Hi everyone,
Short n Sweet, YOU CAN NOT BEAT THE PRICES !!!
Very Good service, Quick Delivery when dispatched.
Plus a huge section to choose from, what more do you want or need !?!
Thankyou Samuel Johnson .

No complaints at all! I ordered a travel system ( pushchair, carry cot, car seat and isofix base) on Black Friday at a good price. although they had back log in terms of shipping, customer services was able to get back to me quickly and provide me with exact dates of when it would be here. It got to me around a week after I ordered it. The product is top quality and I’m very happy with it and excited to use it!

I purchased a Cybex Avi Spin Jogging Stroller nearly a month ago, only for the order to be cancelled later due to the item being “unavailable from the supplier”.

Despite this, the exact same item is still listed for sale on the website, which is misleading and very frustrating, especially after waiting weeks for an update.

A very disappointing experience for a high-value baby item. I would not recommend based on this experience.

Great seller, quick delivery, perfect.

I got a car seat for our child for a great price on Black Friday.Had few questions to customer service,they were very quick to respond. Highly recommended

We visited the showroom a few weeks ago and were kindly shown all the brands on offer. The salesman was patient and informative and spent an hour with us. We then went home and ordered our travel system for a great price in the Black Friday sale. We are delighted with our purchase! Thank you!

Excellent. I ordered a Toniebox Set on the Thursday, it arrived from DPD Ireland to mainland UK on the Sunday. Brilliantly packaged . Absolutely brilliant service. Thank you

I was sent a different colour car seat than was pictured and had to deal with unhelpful support who suggested that products may vary from the images which I can see they have said in other replies to reviews.
That does not met the legal requirement for product accuracy under the consumer rights act as the description AND images must be accurate.
Would not recommend as you may not receive what you order.

Edit after response:
There is nothing inaccurate about my review. We're in agreement that the Eclipse car seat I was sent did not match the images on the site. That is the car seat I purchased and did not receive. I didn't not want or ask for any other version of the seat. The hostility and inability to accept responsibility is wild from a business and customer support staff. I was asked to pay myself to send it back and after a ridiculous back and forth, it was only when I said I would make a complaint to the CCPC was I offered a return.

Called instore to get a car seat for my 7 week old baby. Was guided by staff members who were very informative and also helped install the car seat to ensure it fitted my car. Very helpful which would encourage me to return in future. Thank you.