Samsung Arvostelua 

I’ve always been a loyal Samsung customer, but my recent experience has been incredibly disappointing and has completely undermined my confidence in the brand.
I placed a large order that included multiple TVs and Music Frame speakers. The order was fully paid and confirmed. Samsung later advised the items had already been collected by the delivery company, which clearly indicates the order had been dispatched.
Despite this, Samsung unilaterally cancelled my order without authorisation and then provided a string of conflicting explanations:

First, they claimed the products were “unavailable.”
Then, they said the items were being “returned to the warehouse.”
Later, they advised the products were actually back in stock—and available for purchase again, but at a higher price.
Finally, they insisted no “Dispatch Confirmation” was ever issued, even though their own emails confirmed collection by the courier.

The inconsistencies in Samsung’s explanations were astonishing. At no point was I given a reasonable resolution, despite providing clear, documented evidence. All I was offered was a refund—after they cancelled the order without my consent—and no option to repurchase the items at the contracted price.
I requested a fair resolution:

either honour the original order,
or offer a reasonable compensation so I could reorder without financial loss.

Samsung refused both.
For a company of this size, the lack of accountability, the contradictory information, and the unwillingness to honour a confirmed, paid order is incredibly disappointing. After purchasing many Samsung products for my home, I expected better.

Attended Samsung store in Chadstone for repair of my Samsung Ultra watch which is a approx 1 year old. Its Battery has failed . Was told if I leave it there it could take 2 to 5 weeks as they have swapped to a new service agent who can't support the load of repairs. I was referred to an unlikely looking single fronted store in Elizabeth Street Melbourne where I was told the service would be much quicker. Clearly management believes that the cost of supporting the products is not reflected in their new sales and is a drag on profitability. I have bought quite a few high end devices from them because of their level of support.
If there is no support and I have to go to a low end phone accessories shop for support, I may as well buy my phones there as well for a greatly reduced outlay.

For what used to be a trust company, much of their appliances are not worth the price. Within 4 years of purchase, we've had someone come to repair our washing machine twice and now an issue with our clothes dryer. On top of this, we deal with people from the Philippines which makes the process much longer and painful!

I ordered a Samsung ViewFinity S6 monitor on February 25, and it was delivered on February 27. As soon as I received it, I noticed a permanent vertical line on the screen, which clearly indicates a defective panel. Even the monitor’s built-in Picture Test (Self Diagnosis) confirms that the issue is hardware-related.

Since reporting the problem, I have been waiting for the refund process to start, but nothing has happened. I have already made more than 10 phone calls and had over 15 conversations on WhatsApp with Samsung support, yet the situation is still unresolved.

This experience has been extremely frustrating. When a product arrives defective from day one, the refund or replacement process should be simple and immediate. Instead, I have been chasing support repeatedly with no concrete progress.

For a company like Samsung, this level of service is extremely disappointing. This has been the worst customer service experience I have ever had.

Pre ordered a S26 Ultra and then received a special discounted code after I placed the order. When I called customer service the answer I got was we can't do much about it and as a result I am now in a loss of $200. Samsung get your act together and start owning up .

I have been using Samsung Washing machine and a fridge for the past 10+ years. Both the products are running great and worth the money paid for.

I bought a Samsung S 25 Sept 2025.The phone only lasted 3 mths 2 weeks( White screen unuseable.) J B Hi Fi repaired it. I was without a phone for 3 weeks.
Lasted another 3 weeks broke down again...flickering screen unuseable.. Without a phone once again,its been 2 weeks so far.

This Samsung S 25 is a complete LEMON/ DUD
I would not recomnend this phone.Supposed to be a premium phone but i n my case its a complete failure..
I would never buy another Samsung premium phone or Samsung product ever again..Don't waste your money ..
Im very disappionted and feel ripped off..
I was refused a replacement my right under" Australian Consumer Law" .JB Hi Fi just keeps repairing and says its a minor fault..I believe a phone that keeps breaking down constitutes a MAJOR failure.

My right as a consumer to have the S25 replaced were ignored. .The Samsung S 25 is not durable or fit for purpose..
Do not buy a Samsung S 25 phone I had to buy a second hand OPPO phone to use while my 5 month old phone is constantly in for repair..Its a joke!!! but its not funny when it cost $1385 for a dud S 25
Shame on you Samsung and JB Hi Fi..

Have claimed a redemption from Samsung through optus to get a 6t inch samsung smart TV when I bought my phone over a month ago. No info has been sent to me on where the order is sitting at, what is happening or any information abiut the TV at all. Called today and was spoken to in a very rude tone and told to wait, I kept explaining that I need to be home for delivery and that I have no tracking or any info at all, he insisted to just "wait" its been a month and a half and still no updates. Will not personally buy from samsung after this experience.

Terrible service, ordered online the white frame for my tv. They sent me the wrong colour, so I returned it and it’s been 3 months, still have not received it! But they are quick to take my money! 3 months and still not being able to delivering the order. No follow up no checking! Absolutely joke of “customer service”.

I reached out to Samsung about my Samsung washing machine and Samsung dryer in which I purchased from Harvey Norman as both items stopped working. I had already had the washing machine fixed multiple times in the past due to the poorly manufacturer. $2300 in total for both items I paid.
I was informed a technician would come out for them to only cancel at the end of the day after wasting my whole day.
Over the next 10 months, I reached out to Samsung every week to be told someone would get back to me the following week.
On multiple occasions I was informed a technician would come out to once again. Only waste my day.
Finally, after seven months, my washing machine and dryer were collected and took another three months for me to finally be refunded.
I had lost over thousands and thousands of dollars worth of clothing and whilst I went in for my 19th major surgery in which I contracted an infection. I relied on having the convenience of washing and drying in my house. I have three small children and we all go through the usual amount of washing. However due to being given false and misleading information and I hope that someone would come and fix the items.
I ended up with piles and piles of mouldy and wet clothing that have to be thrown out. I was informed in order to get a refund. I would need to send itemised photos of all my clothing which I found to be invasive, especially with my children’s.
I was informed the most that would be able to offer as a refund was $50 and in this case they still did not do that.
I will never purchase a Samsung item ever again. The customer service is absolutely shocking and it is disgrace that a company like this does not look after the customers.
Rude and arrogant, undertrained and repetitive staff who most the time can barely speak English.

Do not use the Samsung Asurion trade in - it is a scam. I was offered $125 to trade in my s21 phone. I sent it in good condition to Samsung and was told the phone wasn't in good condition when they recieved it. They instead offered a $50 refund (instead of the $125). The issues they identified were all lies. They started by saying the S Pen was an issue - the s21 did NOT have an S pen for starters... This in itself proved they were making things up to try and offer me less money. They also noted the Sim Tray, a Broken Camera, Missing Rubber and the Back glass and back panel were both lifting. I argued this and asked for photos of the above, all they could send me were photos of the back panel which was clearly pried open to try and cover up the response. I requested multiple times images of the list of issues to bring it down to $50 refund and every time they avoided the question. I then replied requesting my phone back and got a text message days later saying they were issuing the $50 refund so now I have to fight that too as it wasn't what I agreed to. The whole thing is a massive scam! There are heaps of tech shops who will buy back phones instead so do not get scammed by Asurion/Samsung like I did.
I went through "mediation" with Samsung to try get my phone back, which they refused to send evidence and also did not provide evidence of this list of deficiencies claimed by Asurion. Do not buy anything from Samsung, it's a huge scam. I also recommend having a look at the Facebook groups created by people who were also scammed by Samsung and Asurion. This is a recurring issue and I'm amazed they haven't been stopped by an ombudsman or similar.

Was a loyal samsung customer until I had a 2 month old 8k QLED tv panel fail. Was accused by some overseas call centre person of damaging it. Made over 8 calls to attempt to get the problem fixed to be told it was our fault ( even though noone has damaged the tv) and we had to pay 100% of the repair ( over $3k).

Couldnt even ring me back, instead they sent a txt message saying it was my fault and i had to pay 100% of the repair costs.

Was offered a 10% discount voucher if i wanted to purchase another samsung product instead of assisting in repairing the tv.

Absolute piss poor customer care samsung, you have lost a very loyal customer as well as others whom I have shared this with.

Have also reached out to samsung for a response or even mediation to which they didnt even acknowledge or respond.

Good job and excellent customer service samsung!

It has been the most disappointing experience I have with any product. 8 month old Samsung dryer. No issue till 3 weeks ago.
1. The manager Erwin from Woolley Appliance Service claimed that his technician claimed that my Samsung dryer has physical damage and is not covered by Samsung Australian nor the Australia Consumer law. Which was a shock to us. The technician assumed we had plugged the dryer instead of a main to an extension. Even though we didn't.
I called Samsung Australia to ask further only to have the same reason thrown at us. Instead of providing us with a solution to the problem.
Jeanie the manager from the help centre just repeated and stated the same as her colleagues. She did not provide or suggest any alternatives.
I have gold service from Good Guys on my Dryer DV80T5420AB which gives us 5 years warranty. Is this Gold service from Good Guys? Is this what buying a Samsung product warranty all about? Totally sad state of affair.
Victor

Refused to repair phone under Warranty, showed damage on phone that was not there previously. Contacted Samsung and 6 weeks later I still have no resolution. They do not follow through and keep telling me a case manager will call me back in 1 to 3 working days. 6 weeks later....still waiting even though I have called and called....including calling today. So bad and unprofessional. I still do not have my phone. What is wrong with this company. Unlikely to ever buy a Samsung phone again.

Good Morning Ceo,

When a major defect occurred and flooded my house as per my Insurance claim #s. The fridge hasn't been the same. I personally asked for a replacement then, but Samsung insisted on saving the fridge.

Why did Samsung choose to repair it instead of replacing the fridge. This decision has caused me major issues and ongoing issues with the Medical Fridge in my home.

I will reopen my claim and recommend the insurance company to follow up with Samsung as your issue resolution to water ingress appears flawed and is troubling honest customers.

Like i said your issue resolution process does not provide a rolling report or summary which is a conflict for consumers as i dont know if you have all the information Infront of you such as the reported Hazards, the insurance claim details or the Technician faulting and replacing a sensor causing food damage.

Regardless your robotic response not even acknowledging my circumstance with my daughter is appalling and i hope your day reflects your ChatGPT type response.

Hi
I bought samsung hub 636L fridge and in 3 months it's stopped working. All the food is spoilt and the customer care team is saying wait for 5 business days in this hot weather.

It's shocking how the quality of new appliances is degraded that it stops in 3 months. My old fridge (LG) WAS WORKING ABSOLUTELY GREAT after 17 years. I made a stupid decision to buy Samsung product instead.

Going to put a compliant with CBS against Samsung and apply for the compensation of all the damage and inconvenience.

Worst customer service ever. Very rude staff. It has been almost 10 days and still waiting. When i give them a call they speak very rudely. I am still on company warranty but just get bounced around.

Flagship Failure – S24 Ultra is Unsafe & Unfit for Purpose

​Since the One UI update, my S24 Ultra has become a liability. My five-year-old A90 outperforms this "AI" flagship, which now suffers from extreme system lag. Basic apps like Messenger take minutes to load, and the GPS disconnects whenever the screen dims, making navigation dangerous.
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Samsung, take note: Under Section 259(3) of the Australian Consumer Law, I am rejecting this product due to a major failure. The device is unfit for purpose and unsafe. Since multiple updates have failed to fix these defects, I am exercising my legal right to a full refund. Pushing "AI success" while the core OS is broken is unacceptable.

Camera is about the only good thing about this phone. However having a functional phone with that camera as an add on would be a game changer...& a no brainer! Given the camera is supposed to be just an addition to what was promoted as a top end phone, not the other way round!

Phone is probably great BUT dealing with sales support is a kafkaesque experience. I’m sure that the individual support employee wants to do the right thing but the entire support system is setup in a customer hostile way (no contact via email possible, one support department not able to leave comments/messages for other departments, sales tries to contact you via phone for order updates and claims that they can’t update you via email?, …). Just avoid the Samsung shop and order it through a third party.

the samsung S24 ultra become worst the more is updated,
i bougth last year ,, now i am thinking the samsung S 4 ,6 ,9 are the best camera , while cheaper,, i have many records of capturing picture ,, better than this , also selfie way better than this s24 ultra,, sad why they change the concept you lost many costumer for this, most people noticed it, also read all youtuber and reddit talking frustrated for the highest price,, glad tommorow i will not using this ,, i have new different brand,cheaper and better so happy,,goodbye for samsung , i am a user of this brand since the s4 ,, now no more ,, not worth of the money camera become garbage,,, read all people on youtube and reddit ,your losing many people trust this brand plus too expensive while many new brand coming is even farthere better, plus 512you can storage, this one man you keep paying for everthing..