Samsung Arvostelua 703

We're very disappointed with how our case has been handled.
Our washing machine is only 10 months old and was working normally until it developed a leak. Samsungs technician inspected it and stated there was a crack and other damage, but no evidence has been provided showing how that damage occurred or proving that it was caused by us. We were told it was "possibly a coin", but that appears to be speculation rather than a confirmed diagnosis. The report says there’s a crack caused by a foreign object but no evidence of the object and no photos of the damage.
We paid $650 for this machine and were quoted approximately $1,200 to repair it, which is clearly unreasonable.
More importantly, we've now been without a working washing machine for around 5 weeks. We have 3 little boys and we’re paying hundreds of dollars in having to use the local laundromat. We have been told that they won’t replace it because it was our fault but out of good will they’ll repair it now, we can’t wait the weeks it will take for it to be fixed. We’re desperate for a working machine and we can’t afford to keep going to the laundromat. We just want a new machine or a refund but Samsungs supervisor in the Philippines hung up and said that that’s the only option because it’s not a manufacturer issue. Extremely disappointed and we’ll never use Samsung again.

I bought a Samsung 65” frame TV 8 month ago, and haven’t been able to purchase a frame for it - not available anywhere in Australia. Sold out and on back order for almost a year. What’s the point of a frame if you can’t get a frame? Don’t buy one, without a frame it’s just a regular tv with no charm.

What an incredibly frustrating experience it is to navigate this website!! So annoying to attempt to BUY something directly from this website. You would think it would be in Samsung's interest to make purchasing something from them easy!! I gave up in the end..

Frame TV solar remote has failed for a 2nd time and will not be covered by warranty. Do n ot get TV with solar remote.

Loving my Samsung s22 even though its few years old it still performed amazing

Ordered a 75" QLED 80QNH TV from Samsung during the EOFY sale

Awesome price

Faultless delivery

No issues with the TV

My experience: excellent

Extremely poor experience with Samsung regarding a $2,985 refrigerator (RF59CB67001/SA). This has been one of the most frustrating and poorly handled consumer warranty processes I have dealt with.

Here is the timeline:

01/04/2026 – Fault first reported (freezer not functioning properly).

22/04/2026 – First repair carried out. Ice maker components replaced.

06/05/2026 – Second repair carried out. Major internal components replaced including PCB board, pipe heaters, and ice maker components.

Despite TWO repair attempts and multiple parts being replaced, the refrigerator still failed to function correctly. The freezer issue remained unresolved and food spoilage occurred as a result.

At this point, it was clearly a recurring fault and not a simple repair issue. Under Australian Consumer Law, this meets the threshold of a major failure due to repeated unsuccessful repairs and inability to restore normal operation within a reasonable timeframe.

The customer service experience throughout this process was just as poor as the product itself. Multiple calls to Samsung support were either unanswered or resulted in long delays and inconsistent follow-up. When contact was made, it often involved speaking with overseas call centres, and communication was at times difficult, with information needing to be repeated multiple times across different agents, suggesting poor case management and lack of continuity.

Instead of resolving the matter appropriately, Samsung continued to push repair-based outcomes and provided inconsistent communication throughout the process. I was repeatedly told I would receive follow-ups that never arrived, and had to constantly chase updates on my own case.

At one point, I was incorrectly advised that Samsung was “awaiting my decision,” despite my position already being clearly communicated multiple times: I had rejected further repair attempts and requested a refund.

Due to the ongoing failure of the appliance and the lack of a timely resolution, I was eventually forced to purchase a replacement refrigerator out of necessity while still in dispute. This should never be required for a product at this price point.

The overall handling of this issue has been unacceptable — from product reliability through to after-sales support and case management. For a global brand like Samsung, this level of failure in both product and customer service is extremely disappointing.

Based on this experience, I would strongly advise reconsidering purchasing Samsung appliances.

Difficult customer service. If any issues they will make it as difficult as possible to fix.

I purchased Samsung S26 Ultra online. I used chat to help as original finance option still advertised no longer available. Second option done wrong as a result 24 months interest free period not included. Seemed like a simple fix but it is not.
Even though states on page you can cancel they refused, then claim it's a change of mind. And refund at their discretion. Continued shipping to store where it's checked then shipped back and checked again any damage they will not refund.

I did not change mind just wanted it corrected. They said could not make changes, only option is to cancel and reorder. Even if did decide to cancel it shows your allowed to based on original site.

Have issues getting old Ultra fixed under warranty as well, since update its stuck on off constantly. That's why bought new one.

I recommend avoiding dealing with Samsung Australia directly. Buy from a legit business let them deal with it. Should not be this hard.

Adding to the chorus of negative reviews. Bought an expensive 8K TV which has had 2 major faults in 6 months. In total it has only worked for 3 months. Their own repairer said it's not worth repairing the second time.

Samsung warranty states, and I quote:

We’re not in the business of making defective products, but in some cases manufacturing faults occur.
If your Samsung product is suffering from a major failure, you have the right to choose to have the product repaired, replaced or to receive a refund.
If you have suffered loss or damage because your Samsung product failed to comply with a consumer guarantee, you may be entitled to compensation if it was reasonably foreseeable that you would suffer such loss or damage as a result of such a failure.
Well I'm sorry, it is apparently well known that your 8K TVs overheat and fail, so you ARE in the business of making defective products.
And you flat out refused to offer me a replacement TV. I could only have a repair (are you joking?) or a refund.
As I had a working TV for such a short time, my case manager agreed to compensate me the installation costs if I provided the receipt. When I emailed in the receipt, suddenly I had a new case manager who refused to honour this agreement. I pointed out the compensation clause in their warranty conditions and that a verbal contract is binding. But the case manager just talks over the top of me and hangs up on me.
I still have no money from them after several months. Their aftersales and customer service is completely unprofessional.
If Samsung want to keep customers they need to start treating them with respect.

I love the Samsung quality, but they now force me to create an account on their website before I can use any apps, even the ones I pay for, like Netflix. They have gone too far. They should be taken to court for this. There is no way around for me other than to create an account; this is totally not legal. The whole process of setting up the TV, it is not for ordinary people; the village people won't even have a clue about scanning with a phone. Take them to court, sue them for every penny they got for this, there is no excuse when you have a company this big and that kind of money and understanding your audience.

⭐ Avoid at all costs! Nightmare customer service.I ordered a vacuum cleaner (Order No: AU260601-99534315). The box arrived undamaged, but the critical soft brush attachment was missing. Attempting to get this resolved was a complete nightmare.The Web Chat is a Joke: Wasted an hour online. The AI chat is useless, and when I finally reached humans, I was transferred 5 times. I had to type out the entire story from scratch to every single agent.Abysmal Phone Support: Called the "Service" Centre only to face more endless transfers. They finally told me it would take weeks to sort out and that I should call them back.Zero Accountability: When I asked to speak to a supervisor, get a callback, or get an email confirmation, they flat-out refused.Terrible Website Design: Samsung’s site is purely sales-focused. They intentionally hide any direct contact emails or dedicated after-sales support channels. The staff have zero authority or desire to help.I used to be a massive Samsung fan and owned many of their products. Never again. Their complete lack of after-sales care forced me to dispute the charge with Amex. Avoid this company.

Cancelled our TV order and wouldn’t reinstate, claims to have no stock, yet still sells it as of this very moment on their official website.

I suspect they don’t like we used a friends and family discount and cancelled the order, yet use a lame excuse to cancel.

Have retained all the evidence to complain to the ACCC

I ordered a Samsung phone on-line during a 30% off samsung Special which was not delivered by their courier. The address was correct but the courier returned the phone to Samsung. Samsung refused to resend out the phone and honor the special price. Extremely poor customer service.

they mess you around until your warrenty runs out then say we wont help you. apalling service for a very expensive TV that was never worked properly. Will never buy Samsung again.

I am still waiting for the repair of my brand new 65 inch OLED TV. I purchased the TV eight weeks ago and when it arrived it had a cracked screen inside the box. Samsung said they could not replace the whole unit because they did not have stock in Australia, so i agreed to a repair - to swap the LCD screen for a new screen on the advise the tech would be out within a week, it has now been EIGHT WEEKS and no one at samsung seems to know what's going on. Incredibly frustrating to say the least. I have spoken to Samsung and to the retail store at least 40 times over the past eight weeks to try and resolve the issue.

I lodged a warranty claim with Samsung on 6 May 2026 and was initially assisted by Rory, the shift manager, who arranged for Woolley Appliance Services to inspect my TV on 13 May. On 15 May, Rory confirmed via SMS that the TV had a manufacturing fault and was beyond repair, then requested proof of purchase — despite this already being provided on 6 May to facilitate the technician inspection.

Since then, there has been zero meaningful follow-up from Samsung Customer Care. I have called 17 times, only to be met with constant call drops due to “high call volumes” after waiting on hold, or if I am able to get through to an agent, I am told that only Rory could assist with my case. I managed to get through about 4 times and was promised a call back from Rory that never came.

As of 22 May - more than 2 weeks, despite 17 calls, 4 follow-up emails, and repeated assurances from four of Rory’s colleagues that she would contact me, I still have no resolution to my warranty claim. The lack of communication, accountability, and customer support throughout this process has been extremely disappointing for such a renowned international brand. I was an advocate for Samsung TVs but this experience with their customer support is by far the worst support I've ever experienced. For this reason I will never purchase another Samsung product.

Do not buy a $2,300 new TV from Samsung the worst tv I have ever bought . In the year I have owned it I have had coloured lines going down screen and now that has happened again it’s a piece of trash , now they will repair it , I hope so as it is still under warranty, I will never buy a Samsung again , I think they are just mass producing these TVs and don’t care if they work or not , my LG in my bedroom I have had for 15 years and it’s never had a problem I have had this less than a year and it’s terrible.

This review on both samsung product and my experience at samsung liverpool, NSW.
Now thrice this has happened that a samsung flagship has died on me when it past 3 years time. I always update samsung phone religiously with latest update but still it leaves me in such situation where all my crucial data is lost which is worth 3 years of work.
This is still understandable and I should have the backup of my work as well which I am doing from now on and I understand the companies need to make money forever thus they do these tactics.

but cherry on top is my experience at samsung liverpool service center which is more of a selling center then service center. The guys who work at the service center are crooks and do deceptive selling. For my dead samsung phone they suggested to buy a new phone and they will transfer all the data with high chances of recovering most of the data. My phone is 512GB worth of data and I became hopeful, they even convinced that he has got all the tools with them to recover the data which is only possible when we get the new phone. I got deceived and bought the new phone but end up getting only cloud backed up data for 10GB, I was shell shocked as I was under the impressions that they would have some tools in the workshop to read data out of dead phone into new phone. At least this is how he convinced him. When I argued, he said he assumed I would have my 512GB data backed up in cloud services as all the customer generally have all the data backed up in cloud services. The guy who sold me the new phone even didnt turned up to answer my questions of his false claim he made. The other representative said he is there for the company and not for the customer. I havent seen such deceptive and disrespectful customer service in my life. I was there on the store with my wife and 3 months newborn and he kept saying to go out of the store when I asked I want to escalate to this manager. Beware of positive feedbacks/ratings as I also got fooled by them. All the positive ones have names mentioned specifically of repeated peoples which I suspect are all fake as when I asked them their name, they said they are not obliged to give me the names of the representative who served me. this shows how fake these people are even afraid to tell their name

Samsung, if you want my money every 3 years, that is fine but atleast dont use tactics of which I loose all my data. Atleast have some systems that it can be recovered in new phone. I will still pay you for new phone.

Greedy Samsung :(

Do not purchase The Frame TV without knowing that they are misleading you to think you can customise a frame. Retailers sell The Frame and tell you it is simple to purchase your customisable frame direct from Samsung. But they show 'not available' online.
After hours of online chat (that sends you in circles), and Whatsapp chat, I can not get confirmation of how to purchase a white frame. Yet all the products online show the product this colour frame in their promotions.