Samsung Arvostelua 

Samsung uses your TV as an advertising billboard and they have no right to do that, but they do it in every way they can at your expense and frustration. They do not care.
Customers purchase their TV to watch what we want, not watch their ADDS so they can make money, and making using their product harder.
If you select any external APP or go to watch something your recorded on USB etc., every time you exit, you do NOT go back to the free to air TV channel you were watching. They take you to their Samsung TV plus channels, so now you have to exit that with much messing around to get back to what you wanted.
They are pushing their adds and their products at every level to make money from your TV!
And if you select other options like the Plex APP, TV Settings, or the TV guide, and many other functions, on exit, you expect to go back to where you were and the channel you were watching. But no, every time they take you to their media bar. And what option is always highlighted when they throw that in your face when you do NOT want it, do NOT need it, and NEVER asked for it? It defaults to a large ADD on their media bar so again they can make more money from YOUR TV at your expense again!
So every time you select one of these options, you always have to push extra buttons on your remote to get rid of what you never wanted or needed. It was done on purpose so it would display their add every time you use a function.
So they make using YOUR TV hard work just so they make money from their ADDS on YOUR TV!
Everything on Samsung TV is built around them making money from your TV and using YOUR TV as their own personal billboard!
Shame on you Samsung! It is MY TV, not yours and you have no right to do that.
There is a solution, do NOT buy Samsung unless you want it to be an advertising billboard so they can make money at your expense. Choose another brand where they respect you as a customer and do not abuse you and your rights.
What Samsung will do now is respond to this with an apology and or make out you are at fault, and never do anything about it. Shame on them again! Watch and see.

I took my Samsung smart watch to Samsung Australia Homebush for a new battery, after paying initial service fee of $66.00 to inspect the watch, it supposedly had a new battery fitted with additional cost of $83.00. After picking up the watch I find it was not charged, and it was not able to be charged. I returned the watch back to Samsung Australia to investigate why it was not charging. Only to be told it need to be repaired for an additional $633,00.
I suspect that Samsung did not replace battery at all. I requested a refund only to be let down by Samsung Australia after contacting them many times, always hiding behind so called case manager, Now going legal against Samsung on principle.

Fordable phones has inner screens broken or screen protector bubbling every generation. Had been owner of 6 phones and always had issues. No customer service and booking for servicing need to done months in advance. Always messes up repair and had phone taken away for weeks for another repair and later screens are broken.

Customer service centres are lacking and staff are rude. Would have change to alternative phone if available.

’m very disappointed with my experience with this dryer. Some of the components appear to be of poor quality, as the unit has broken down multiple times in a short period.

Despite the component being covered by a 3-month warranty, I have not received the support I expected. I reached out to customer service several times, but either received no response or no concrete solution was offered.

Overall, I found the lack of reliability and the absence of effective customer support very frustrating. I hope the company improves both the quality of its components and its after-sales service.

Do not buy anything from Samsung. I genuinely mean it.
My Samsung QLED TV broke down after just 2.5 years, and I had to fight with Samsung to get a refund. Now, my Samsung fridge SRF719DLS is having issues after only 4 years (issues started after power outages). A service technician came out, inspected it, and confirmed that two parts need replacing—but Samsung refused to proceed with the repair because the warranty had expired.
Based on my experience, their products don’t seem to last beyond 3–4 years, and their support once the warranty ends is extremely disappointing.
I would strongly recommend avoiding Samsung products altogether.

Samsung care in Australia is very bad that I never see before everyone that want to use the Samsung don't waste the time for use it

Within 4 years of purchase, we've had someone come to repair our washing machine twice and now an issue with our clothes dryer. On top of this, we deal with people from the Philippines which makes the process much longer and painful!

I like my zfold 6 but can you include an extended screen time out in the next update. Unlimited would be nice, rather than limited to 10 minutes.

Otherwise, the flip open for a bigger screen is good, phone cases are a bit limited, front screen is a bit small to type, the flip open is also handy for different camera angles and able to place it in places a regular phone wouldn't hold up

I bought a brand new frame tv from the samsung store online. Turned it on and it had a dead pixel line horizontal through the screen. Took 3 weeks for Samsung to call me after lodging a warranty claim. Another week for them to send a service repair person. I don't want a repaired tv when I buy something new. I want a new one that works the first time. I spent good money for a waste of hours calling people and no one resolving anything. Not sure why they are allowed to break consumer law.

Absolutely the worst customer service, how is it possibly for a multi-billion dollar company have such crap customer service? Your call center is a joke, your repair network is a joke, your warranty process is a joke. I'm done dealing with Samsung, the next phone will be an Oppo or something other than Samsung.

Absolutely disgusting customer service and disgusting service still waiting on a so called TV mind you its outdated by about 5 years

I’ve been a loyal customer of Samsung for years and own more than 13 of their devices—but this experience has been extremely disappointing.
I pre-ordered the Galaxy Buds 4 Pro on launch and was very excited to receive them. Unfortunately, that excitement didn’t last long. While simply changing the silicone ear tips (a basic feature), one of the tips tore apart while the other didn’t. This clearly suggests a quality or design flaw.
When I contacted Samsung, they immediately blamed me and claimed I didn’t follow the correct process. That explanation makes no sense—if I did it wrong, why did only one ear tip tear? They couldn’t provide a proper answer but still refused to take responsibility.
In the end, I had no choice but to pay $25 for a replacement. Now, nearly three weeks later, I’m still waiting with no update, no delivery, and no proper communication. I even had to call and ask them to send the earphones without the missing part, which is completely unacceptable.
Very poor product quality, even worse customer service, and zero accountability. This is not the level of service I expected from Samsung.
Loyalty clearly means nothing.

Phones are great but order them from someone else. I pre ordered an s26 ultra a couple of weeks before release because I wanted to receive it day one. They didn't ship it until 2 weeks after the release!i contacted them multiple times and they said there was nothing they could do, which I struggle to believe. I'm sure if a shop ran out they would send phones very quickly.

If I ordered through jb, telstra, or any other place that sells them I would have had my phone far quicker than ordering from the actual manufacturer. What is the point of a pre order if not to get it on time? I'm not just pre ordering for fun, I'm pre ordering to get it early!

Pre-ordered S26 Ultra. So sign of delivery until 10th Mar from StarTrack. NO update from Samsung even though others ordered after me got it before me. 10-Mar Delivery driver goes to the wrong house (my neighbour). Received a missed delivery sms and checked my CCTV to see he went to the wrong house.

Now to run-around happens. Called StarTrack and they cannot speak to me as Samsung has put in a restriction which requires only Samsung can provide any instructions to StarTrack of re-delivery / pickup. Called Samsung 2 days ago, initially got the same response, they attempted delivery and no one was at home. Then was told, they will have to log a call for the Case Manager to look into it. It will take 7-10 working days for the case manager to call.

Placed order on 26-Feb. Others started receiving the phones from 5th March. 9 days so far and I have to wait additional 7 to 10 working days only for the case manager to call me. And I am assuming, maybe they may contact StarTrack for re-delivery. So minimum, another 2-3 weeks.

What a bloody joke! Who came up with this process? And who the hell in management though this is an excellent idea!

Oh yes, I cannot cancel the order as I have to wait for the order to received and then at my cost, return.

Today (23-Mar), no call from case manager which was lodged 10 days ago. No one has any clue as to what is going on.

Mind just blows!

Customer service at Samsung Highpoint is an abysmal joke. Rather than fix a problem I was sold a new tablet I do not need. I fixed the problem myself based on advice given a few years ago by a Samsung online support. Guess the new policy is to upsell to the customer. And, of course , I can't return it because it's been opened. I will never use Samsung again.

Samsung took my T.V. for repair in January and now disconnect my calls of enquiry when I will get it fixed or replaced. It has been 3 months with no resolution.
This is not poor customer service its THEFT!

This is the worst customer care base outside of australia

Do not buy any product. We are dealing with Samsung more than 6 months to fix our TV under warranty.

I just got the new Samsung S26 Ultra. There is security - and there is security!

Yes it has an amazing camera, aside from that beyond a joke; I cannot even access half of what I had on my old phone (also a Samsung, S25) including my work email!

This extreme cybersecurity and AI rubbish has to end!

One star is too generous. Worst service ever about 10 phone calls and hours of lost precious time chasing up lies for loss of compensation for a faulty Samsung fridge freezer . We waited 6 days for repair with children no cold water or food readily available we lost way more than $200 but still had to fight and am still fighting for guaranteed gift card with proof of within 10 days which they are trying to avoid paying. Very disappointing. 21 days and counting.

I normally don’t write negative reviews, but consumers deserve to know the truth about the Samsung QN85BD. After owning this TV, I can confidently say it has been one of the most frustrating electronics purchases I’ve ever made.

The biggest problem is the overheating. This TV runs excessively hot, and over time it began shutting down, going black, and showing the spinning loading circle while trying to recover. These issues became more frequent, especially during longer viewing sessions. A premium TV should not struggle with basic heat management.

After researching more deeply, I discovered that other brands consistently rank higher than Samsung in durability, thermal performance, and long‑term reliability. Sony, LG, and even Panasonic outperform Samsung in independent tests and real‑world user feedback. I wish I had known this before buying.

My strong advice to anyone considering this model — or any Samsung TV — is to do thorough research, not just on the good features but also the bad. Look into long‑term reliability, overheating complaints, and failure rates. I truly believe Samsung should not be the first choice for anyone who values stability and durability.

I expected much better from a TV in this price range. Unfortunately, I cannot recommend the Samsung QN85BD to anyone.