Salus Seguros Arvostelua 

Expensive. Bad communication. Don't pay if you send them a bill. We have switched to a different health insurance policy. Definitely not recommended.

Faites attention à L'ASSURANCE SALUS ce sont de très très grands VOLEURS son nom l'indique bien
S como Serpiente
A como abrasivo
L como Ladrones
U como Usurpador
S como Solapado
Actuellement DKV Seguro est au TOP
quand vous êtes étranger il vaut mieux aller chez un étranger les Anglais l'ont bien compris

Appalling. I cancelled my healthcare policy, didn't hear from Salus for over a year, then received a court summons, with zero information, so i had 5 days of worry until my lawyer confirmed that Salus are taking me to court, asking me to pay the previous years policy, saying that they had sent SMS messages and letters. I received zero SMS messages or letters. The reason they give is that i hadn't cancelled my policy in time (I had) and that i had an exceptionally high claims number the previous year. So they are trying to claim extra money to make up for the fact that i needed to use the healthcare that i paid for the previous year?! To add to this, when i did have the policy, i needed an operation and Salus tried to claim it was a pre-existing condition, i had to pay to go to a private doctor and pay him to write a letter to prove that it wasn't a pre-existing condition, otherwise Salus would never have allowed me to have the operation. The most appalling company. Don't go near them!

If Salus could be awarded a 0 star review, they would achieve it!
This health insurance company provided the very worst of experiences policy ref 38277. Their only reason to exist appears to be maximising the amount of money they can generate from their unfortunate customers. In addition, the private hospital they force clients to use in the Torrevieja area is if, you take notice of the many 1 star Google reviews, is Quiron. You have no choice but to use this hospital if you need to. It took me FIVE visits to get results from a biopsy - 2 visits as the hospital kept cutting off your call after 10 minutes with several attempts over separate 1 hour periods. One visit in the evening they had closed off their main reception entrance. Salus actually phoned after my 1st complaint via email and their advice to me was not to use the appointment option, but emergency to get an answer! When I eventually managed to get an appointment, despite assurance, that results would be available, the results on the 1st and 2nd appointments were not available. They were eventually available following my 5th 1 hour return drive. Salus received yet another email of complaint providing full detail. To date months and several reminders later, I still await any reply regarding my complaint.
With my knowledge that I would be eligible shortly following the renewal notice to Spanish NHS, I requested by email to go onto their advertised cover on a month by month basis (see website which only advertises monthly not annual policies). They provided a revised monthly quotation. After 2 months and 3 months after the unanswered complaint, I wrote and cancelled the policy and premiums. Salus response was "You cannot cancel". I did cancel again referring to abysmal service levels from both them and Quiron. Their only response was to issue a court summons providing totally inaccurate information. Errors were queried by email, but as usual with Salus, this was ignored. While I was confident that their claim would be thrown out, the legal costs which you cannot reclaim were quoted as more than the Salus claim.
If nothing else, I hope that my experience assists you in selecting a health insurance provider. Check the John Grisham TV series "The Firm" (not the film) and take note of Noble Insurance and their enterprise - then imagine Salus to be just a step or so away from their methods!

** UNSCRUPULOUS AVOID THIS COMPANY AND DO
NOT WASTE YOUR MONEY **
I live in Valencia I am with Salus ( which I will NOT be renewing ) I had a bad fall and needed an operation on my back. They paid for all scans,tests etc, but then refused the operation authorisation saying it was pre existing condition?! How does that make sense? If they thought it was pre existing they wouldn't of paid for all my scans!! I sent doctors and traumatologist letters to them they did not reply.
They have not contacted me after several letters were sent. Very unprofessional and the Director of the Alicante area is despicable Mr Adlofo Lagunas never even bothered to reply to my email. Alicante was where my operation was going to rake place
I only got the same short email over and over stating it was pre existing. I've been left in terrible pain with no way of getting this operation done. No other insurance will touch a pre existing condition.
Terrible, unprofessional company. Bad customer service.
I have now read loads of bad reviews regarding this company unfortunately to late!!
I have passed my details to the Spanish ombudsman so hopefully something is done soon.
Companies like this should not be allowed to continue with this "pre existing" excuse handed out to their customers to get out of paying for their treatment!!

Took out a health insurance with this outfit, but months later when I needed to claim, they declined and said I would have to prove that my claim wasn't pre-existing. How do you do that, I'm not a doctor? Appalling assistance and care. Not worth the paper it's written on. DO NOT USE THIS COMPANY.