RSPB Arvostelua 

Absolutely furious having been contacted by a company called ethical no 0117 325 2842 . Basically begging for money would it be possible to give £10 and then would it be possible to give £8 and then would it be possible to just add £1 extra onto your current subscription.REALLY begging for money absolutely appalling behaviour by the RSPB . if the constant hounding keeps happening I will cancel my subscription.

Sue and the warehouse team were outstanding in terms of customer service. We had misplaced an RSPB previously purchased pair of binoculars- a birthday gift for bird-keen grandson. After phone contact yesterday on Friday afternoon, and all fingers crossed, a knock at the door at 8.30 am. today on Saturday morning as smiling Parcelforce guy delivered our replacement purchased pair of red Puffin bins! Brilliant! Thank you SO much, Sue and the RSPB Team. Can now happily attend his celebration today on his sixth birthday.

Stopped supporting after many years due to their focus on political issues such as the right to demonstrate.

Should employ people who are focused on bird protection not self promotion.

I love the RSPB conservation spaces where we live. Always a happy and calming day out.

Found a helpless and very young sparrow in our garden this morning and it was clearly not going to survive without the help of its parent or, as a last resort, human intervention. We were keen to follow best practice and quickly read up on the RSPB website what we should do. In short....nothing! Most importantly, after leaving for 2 hours to make sure a parent is not going to return, DO NOT CONTACT THE RSPB, they can't/won't help. If you really must contact somebody to save a bird's life, speak to the RSPCA instead who, it seems, do care and are are set up to help. Unsurprisingly, the young sparrow died.

Bird sanctuaries and nature reserves are wonderful and we'd be a poorer country without them - and the animals/birds that thrive within them. However, dare I suggest the RSPB could engage far more effectively with the wider population by raising funds to offer practical advice AND HELP for the birds people will encounter in their own gardens and everyday lives. Instead, it appears to be to be a self-serving empire builder, championing grandstand projects whilst side-stepping requests for practical, local help to save bird's lives, re-directing them to other charities. Shame on you RSPB, you need a re-think.

Bought a fat ball and fat cake feeder with a small tin roof over to project from the rain. Unfortunately it is very poorly made. The roof is barely held on by a couple of bits of very thin tin, more like tin foil. This will not hold the weight of the fat balls when hung, so a bit useless really. Also, the door wouldn't shut. Emailed the Customer Service dept, sending pictures, and had an automated message saying someone would get back to me, which they haven't. Won't persue them, nor buy from them any more.
Edit:
Just received an email apology from RSPB offering a refund.

I joined the RSPB to support wildlife and have nice places to visit. It's better to join at a centre as it was £12 more online.
The reserve at Old Moor is lovely. The paths are nice and the hides and bins are well maintained.
The volunteers on entry seemed very trusting and didn't check my membership.
The cafe and shop look lovely. However goods are extremely pricey.
The cafe looks nice but we were served coffee from a non functional machine, which tasted like pond water. It took them 10 minutes to deliver it and I had to chase it twice, even though the place was not very busy. I gave polite feedback that it was undrinkable and was offered no apology and no refund of £5.40 for two coffees. Just grinned and laughed at me. Desperately need customer service training at this place. Now I understand why the cafe was empty. Very short sighted of them.
Update - RSPB continues to have a nice but overpriced shop. The cafe at Old moor is not very efficient customer service or serving wise but the coffee machine is now working and the coffee has improved.
The craft workshops and events website is really hard to access, but If you do it's worth it. I went on an excellent watercolour workshop and they also do some great other activities.
They are pretty hopeless however if you ring them for help with an at risk bird, which should I feel be one of their functions, especially given Rspca don't want to know or help with animal rescuing.

I ordered a piece of garden furniture from RSPB Sales on 22nd April that said “in stock”. That went to 5 weeks and as of 1st July it still hasn’t arrived, with no date given as to when it will. I find it ridiculous that they are still advertising them for sale. I wanted to support the Charity but after this I wish I had gone elsewhere.

Stephen from Customer Services was excellent in dealing with a problem with a bird mug which cracked after putting hot water in it after the second use. He has immediately sent another mug, and hopefully this won't happen again!

Purchased a bird bath from you, didn't look great in photos, but we took a chance, but when it arrived it was so cheap and nasty, looked terrible and then once returned we had to keep chasing for our refund (now refunded).

All my items arrived on time and in tact- very pleased!
Had emailed Customer Service to ask if they could help with another item/issue and was just basically told flat out they couldn't which is why I'm only giving 4 stars. Would recommend.

Website continually crashes, and impossible to use effectively

Truly awful website. What is the point of asking people to take part in this "birdwatch" when it is impossible to submit your results? I've tried a number of times and keep getting the message "service not available". I won't waste my time in future. Complete amateurs.

In July I sent a photo of two swift boxes which I bought and which had been assembled incorrectly. I received a bog standard reply telling me they would deal with it as soon as they could. In August about a month later I sent another letter.....same reply. It is now September and they still haven't sent a reply. However, I get plenty of emails asking for money. Don't know where I go from here.

Bought a large mesh ground feeder cage. Easy to put up however we immediately had visit from herring gull whose head an beak were able to reach the food. We blocked in the food with wood, he proceeded to pull at the cage patrolling so no other birds got a look in.

Very disappointed.
This is my second year as a member though I have previously always contributed with many donations for wildlife including Birds. RSPB spend financially from donations to ensure the Bird watch weekend is a success. However, you try an log in to your online account (That I have had for a while and get asked to verify your email. So you click on the verification and it says, "Oops Sorry there is an error" So I have been unable to submit my results via my online account. This has happened for over a week whilst I emailed the RSPB without any reply!! So today I called. The receptionist was obviously aware there was a problem and put me through to the support team. The support team then said, they cant help as this is web based and to submit my results offline!!! I'm sorry but when you have such an important event this means you CAN NOT TRUST YOUR RESULTS as you do not know how many people will have given up and not bothered submitting their information. To simply put me off and say they cant help with the account disappoints me and leads me to now CANCEL my contributions and go back to my voluntary way in choosing when and where to contribute.
Terrible support service terrible response and not helpful when such an IMPORTANT EVENT needs our support. Long may the Bird population continue to grow and come into my garden but please get your infrastructure sorted

I purchased a hanging table feeder from Conwy. The design could have been better as there are no drains holes so the food got wet. I eventually had to drill holes in the plastic base and filed the corners to enable me to lift the plastic out for cleaning, which has made it a lot easier.
Mrs C Bennett

We had a fantastic time on our return to Loch Garten. Lucy was brilliant - initially chatting to find out what we were hoping to see (red squirrels and crested tits) and helping identify a bird we had just photographed. A red squirrel was at a feeder already and Lucy then came to find us later to tell us when a crestie came in - we’d have missed it otherwise. We love Loch Garten, but Lucy made our experience so much more memorable. A big thank you to her and the rest of the RSPB team. We’ll be back.

Fantastic organisation, especially love bison g RSPB Arne in Dorset keep up the good work

My elderly Mum's house had a seagull best on the roof and one of the large chicks had fallen onto the ground. The adult seagulls became very aggressive and would attack anyone approaching the house, including my wheelchair-bound Mum and her young grandchildren. Having exhausted all options with my local council's pest unit, who were uninformed and ineffective, I decided to contact the RSPB for advice. I was put through to a very snotty, arrogant girl who didn't even have the courtesy to let me finish speaking before suggesting that seagulls were a protected species and therefore more important than my Mum or small children and that she should use an umbrella for protection when in the vicinity of her own home. That would be my Mum who is in a wheelchair.

RSPB you are utterly useless as an organisation and your priorities would appear to need a significant rethink.