RSPB Arvostelua 

An absolute waste of time! You phone them up if you spot an injured Animal, and have to talk and have to deal with some dumb idiot! and they do absolutely nothing but ask a load of Stupid questions and waste you're time! Not only that, you have to wait hours on end for them to even come out even if they actually do! Funny how their on the ball if a donation is given or you pay them as a member, yeah that says it all! Don't bother ringing or getting in contact with this Useless Company, or the RSPCA, their Tossers. We'll rescue the Animals ourselves!

RSPB Minsmere. Dispute promises in May 2024 that they would reinstate the discount on hot drinks if disposable cups (which RSPB head office said they should have been doing) are used to encourage this environmental issue. This is still not the case.
I would understand if this was a RSPB comersial decision in the best interest of bird conservation but as this has not been communicated it’s very disappointing.

Truly awful customer service, long waits on phone, multiple phone calls, ignoring requests and a month later still no replacement item. Cannot be relied on to do what they say they are going to do. Will not order online again and considering my membership too.

I ordered highest standard sunflower hearts. They were expensive.

When they arrived I was so disappointed with the quality, especially given who they were purchased from!! Mostly chips of hearts, a few whole ones.

I won't be buying from them again.

I ordered about £120-worth of items from them but soon after had second thoughts and asked to cancel it. They replied very quickly to say they couldn't cancel but would be happy to arrange collection from my house at no charge.
Compared to the atrocious customer service from many on-line retailers these days where the best you get is a mindless bot, I though this was worth some browni points, hence this review.
BTW. The items (bird feeder + stand) looked well-made.

I've ordered from the RSPB website twice. The first time was AMAZING. I ordered three singing birds and they arrived within 24 hours. I was honestly astonished. A month later, I placed a second order. This one took about a week to arrive (it was 4 birds this time) and when it arrived one of them didn't sing (since singing is the gimmick, this is a problem!). I got in touch via email and was told a replacement would be sent. I haven't seen it and the Royal Mail Tracking suggests that they haven't either. All in all they don't seem bad, though I'm not convinced I'm on good hands when things go wrong!

Arrived in the Warren near Tunbridge Wells after many years away, and was keen to walk the reserve while I had some spare time, and see how recent work had progressed. Some decent signage and mapping etc, at some entrance points to the location.

Unfortunately, it would seem some of the staff can show elitism, and passive aggressive confrontationalism, and rather than politley directing members of the public to areas they are allowed, seem to assume they know your mind, if you have diverged from their desired routes. Unfortunately, their lack of decent signage on the bounders of the reserve, often funnels you to places they don't want you. And then they walk up to you with accusations, and implications of intended foul play. Very strange, and disconcerting to be frank. Luckily I'm not interested in being intimidated, and insisted on being told the most direct route back to the boundary of the Warren. Young people or the elderly would doubtless have been more upset by such treatment, however I'm less bothered by people on a power trip.

I have now cancelled my membership.

It would appear there is a culture at the RSPB of biting the hand that feeds them. How can you protect natural spaces if the public doesn't care about them, which is something this organisation fosters, with such a poor concept of public relations. People don't expect to be interrogated to such an extent, just because they inadvertently went to wrong way, whilst still being on what was an acceptable path.

I have seen this before at other sites, the RSPB would appear to have a militant agenda in regards to access to natural places, often denying the existence of historic footpaths, bridleways and byways. Therefore, I would recommend registering these accessways by the 2026 deadline, with proof of 20yrs continuing use, historic evidence etc. Otherwise, they will limit people as much as possible, while being happy to take your money.

Protect nature, do not deliberately stray into excluded areas, but the RSPB needs to dump the elitism, or they will have no membership, the public do not appreciate the assumption of malicious intent, and this bizarre form of soft oppression of people out to enjoy a sunny day.

As an RSPB member for some years I decided when visiting the reserve in Conway in the spring of 2023 to purchase their new Camera Bird BOX £160.00. It looked good, and was going to replace a very old one that I bought over 15 years ago from a private company. During the summer of 2023 I set it up. I did it all via its instructions. The picture was extremely good, but the so called magic box that was supposed to do magic things at night was no good at all. After much dicussions with the manufacture via rspb there was nothing could be done save to just use the old fashion AV line on the TV. It worked fine during daylight hours but at night useless. A lot of trying to overcome this issue failed, now a year later not only after the breeding season has almost finished whereby nothing even investigated the box but the box looks worn on the outside from all this years rain but the complete reception has failed! I consider this purchase to be a total failure albeit I will attempt to modify it myself. First I will remove the so called skylight vents they are two pieces of clear plastic that is suposed to let more light in (birds like darkness)! I will then paint it with proper non toxic paint to preserve it and some try and use my old 15 year camera set up to replace the useless one.
Good luck

Avoid volunteering for RSPB. Area managers treat volunteers like rubbish and give unrealistic badge selling targets. They are very aggressive and demeaning in manner and expect more monetary donations with the very limited stock they provide. Travel expense reimbursements are refused and you are expected to attend venues at your own expense, whilst giving your time freely volunteering for this charity. Avoid.

Just terrible. Took over a week to place an order. Phoned multiple times. Was promised calls back, never happened. Sent multiple unanswered emails. When you do finally get through the staff are untrained and pass you around like a hot potato. Not even received the goods yet but the experience so far has been so painful I had to leave this review.

I bought 400 pound on Binoculars for my husband's birthday. They arrived and where broken and I have been trying to send m back with out much luck. Lots of platitudes but nothing else. They use a company called DX to deliver. Like and idiot I bought a second pair so as to not disappoint my husband. These arrived by DX no sign dumped on doorstep nearly 400.00!! I thought I was dealing with a reputable charity whom we always support. No joined up thinking. Drop of new pair pick up broken ones. No that would be to simple. I wish I had of dealt with Amazon at least they deliver. I really wanted the gift and support the charity. If the can't get it right I don't want to ever deal with them again.

Members do not want our RSPB to be involved in politics, members want the RSPB to focus on our wildlife, nature and countryside spaces, as opposed to focusing on the politics of the people living in our countryside.
I am sadly approaching the conclusion that I will not be renewing my membership at the end of this year if RSPB do not focus on the purpose of their membership

Disgraceful! No longer a supporter since finding out their culling other native species! Sick

Made 2 orders, both packaged and dispatched within 24 hours and received a few days later.

Hassle free shipping experience whilst supporting a great orginisation.

Ordered a book from online shop, only the empty packaging delivered with nothing inside
This was to be a Xmas gift.
Attempt to contact them re this, no telephone contact number available, emailed to advise of above situation, 7 days later no contact from them
Will now take up with my bank for refund and contact trading standards over the atrocious service.

I ordered two pairs of binoculars for grandchild Christmas presents. They were to be delivered by DX. The delivery driver dropped the parcel at the wrong location. I have no idea where. I was waiting at home for the delivery and saw the van go past at speed.
RSPB responded immediately to my email and the replacement binoculars arrived two days later.

I have only ordered once & won’t order again from RSPB. I need to return an item that is too small but not only has the confirmation email disappeared from my laptop but when I submit my order number, email & postcode in the return section online, it says they don’t match! I finally found the telephone number for customer services by googling it but have been listening to birdsong for ages as nobody will pick up. What a disaster this organisation is & I'm a bird lover who has been feeding wild birds for decades & teaching my nursery children about the different species. I have sent a second message on the RSPB website imploring them to contact me so I may return the sweatshirt & get a refund. Hopefully I will get a response as ringing customer service is as useful as a chocolate fire guard! The whole experience has been extremely frustrating!

We recently went birdwatching at Arne. We were delighted to find that there was a disabled car park halfway to the hide which was very beneficial to my wife who has difficulty walking. Plenty of space, in car park and the hide. Reasonably good view. Staff were so helpful too. Thank you. Decent little cafe too - bit understaffed but difficult to get volunteers. Well stocked shop.

I love 💕 to buy my bird🐦-themed Christmas cards from the RSPB Shop, as they are very good quality & reasonably priced, while I can help nature accordingly. 🆒
This time though I received such a generous offer discount that I almost felt guilty over the price I was paying bearing in mind it's to a charity's affiliate 💎. I paid a few £s less than planned for the cards + postage, & got a lovely bird pen & a delightful bottle bag included as well.
The items arrived promptly & in perfect condition. ***** Many thanks!
😎👍

They have had an unnecessary "upgrade" to their website. It's now extremely difficult to use in certain key areas and now DOES NOT tell you which birds can be found at their reserves. "Birds"... And if you dare to mention this to them (on their social media because they make it impossible to contact them in a normal fashion through their clunky website), they just block you and mark you as spam. Petty and disingenuous. Less and less focus on what they're supposed to be about and more and more focus on pushy sales. The RSPB seems to be just a money making company now and as a result I don't believe they are trust worthy. I have already cancelled my membership.