RSPB Arvostelua 

The website is easy to navigate. Almost certainly, you can buy bird peanuts elsewhere more cheaply but I wanted to investigate a bird bath. I have it now. It was delivered along with “Buggy Nibble” to benefit from the RSPB free postage if order greater than £20.
My avian friends seemed to enjoy the nibbles so I thought I might buy some more, at the same time supporting the RSPB.
I ordered 16 September 2025 and I have the order now delivered 14:36h Friday 19 September 2025 courtesy of ‘dpd’ delivery. Bang on time! Securely packaged and awaiting feedback from the birds regarding the quality!
I sought to review RSPB and was surprised to find some 1-star reviews.

We are members of RSPB and we travelled to Dungeness to visit their shop…We had not visited for a while and astonished about the change there!
There was no shop! Gone!
Different staff. All volunteers!
Will not take cash! Card only for tea/coffee. Ice-cream biscuits, crisps and some cold drinks! Then I noticed a leaflet saying about parking charges non-members £6:00 with Members to leave cards showing in the window! Well, we did not have our cards with us as this is a complete change! You only showed your cards if you were going into the reserve! Now they are required for parking. We left our registration details with them and I did say we never saw any info on parking and we were informed where it was (hiding) However, there was a (one) sign near a notice board and it was PaybyPhone… There appeared to be no legal text on penalties! We also are fed up with begging letters and communications, we will be cancelling our memberships!

I ordered bird food. They were not able to deliver or give a date when it would be. I cancelled the order. They acknowledged the cancellation via email. I ordered Feb 25. To date I have not received a refund. They have ceased to respond to my emails. They claim they voided my transaction with paypal and I should have a refund. I havent. I have raised an issue with paypal. But they refer me to RSPB . I would not recommend dealing with RSPB Shop. They also sent me the incorrect order. Before this issue and it took sometime to sort it out. I consider this organisation is being run by staff who are not competent.

I’m really disappointed with my recent order from the RSPB online shop. I paid extra for next working day delivery, expecting my parcel to arrive on a Tuesday. While the order was dispatched promptly and I received a 2-hour delivery window from the courier (DX Express), the delivery never happened. We were home all day, but no one came. Later, I received an email saying they had missed us and left a calling card—there was no card, and the driver had clearly not been anywhere near our property.

This exact scenario repeated itself the following day. I tracked the driver on the map both times, and they were nowhere near us when they claimed to have attempted delivery. I contacted RSPB customer service and spoke to a representative who confirmed that the courier had submitted two photos of a property that was not ours. She assured me the delivery would be rearranged and that I would be refunded the extra delivery charge.

However, I then received an email from DX asking me to reschedule the delivery myself. I chose Thursday, but again, no delivery. DX later confirmed via chat that they wouldn’t deliver until Friday. I finally received my order on Friday, four working days after placing it.

So far, I’ve had no confirmation of the promised refund. I understand RSPB is a charity, and perhaps they rely on customers not chasing refunds, but this experience has put me off shopping with them again. It’s a shame, as I support their mission, but the service was simply not acceptable.

If you can speak to a person, good luck

Ordered on the 18th May received 30th.
No tracking link on order due to the fact it was not sent.
Paid for delivery. RSPB upgraded to next day delivery for the 29th,but was a day late and got here on the 30th..In fairness the product was well packed and in good condition.

Coconut halves arrive covered in black mould, sunflower hearts are full of peanuts.

This food is poison.

I tried to phone RSPB regarding the Council trimming Trees during the nesting season but couldn't get thro'...

Interesting reading these reviews. I was thinking of joining the birdwatch but then I asked why there wants info on how well birds are doing.
When our skies are being constantly sprayed blocking out the sun and spraying heavy metal killing flies butterfly and bee's my only thoughts is they are Interesting in seeing how many birds are depleting thanks to their spraying.
I won't be joining I'll just be feeding and taking care of my birds my way.

The RSPB have to be one of the UKs worst run charities. Far from protecting the birds 10%of profits go to tiger conservation whilst their “non-politics” stance means they do nothing about the millions of migratory birds killed in France, Italy, Malta or Egypt. They have zero concern for their members - as their recent decision to close RSPB Rainham Marshes (first the shop then the community cafe and soon the actual reserve) as well as RSPB Rye Meads. It is truly shocking that a charity, with millions of pounds in profit, can close key reserves near London, shows no consideration for its members and therefore has very little interest in nature conservation. This is a terrible shame for which poor management must be held responsible

Been a member for a while, happy to pay a direct debit and get the magazine. Dont like them using a third party marketing company to phone and push for increased monthy contribution. Shabby. Cancelled my Subsciption. Don't like people releasing my name and number.

Purchased some super suet fat balls from RSPB waste of money birds won't touch them but even worse the company vet your honest review on their site so suckers like me keep on buying.

I kindly offered some water colour paintings to them as a gift. My late husband painted them. I phoned and
spoke to a guy, he said he would ask the women concerned and she would give me a call. She never did.. she just told the guy to tell she did not want them. She would not be bothered to even say thank you for the offer. I was leaving a legacy in my will, this will not happen now. I see most reviews are just 1 star aswell.

One of the worst marketing websites ever visited. Virtually impossible to reject cookies unless you have much time on your hands. Truly unique.

...just catching up on the Coquet Island debacle!!!
Utterly heart-breaking for Dr Paul Morrison.
Those responsible should be sacked immediately. There is no place for witch-hunts and 'kangaroo-courts'
within such a formerly respected institution.
They need to concentrate on improving the state of our bird-life...which; in absolute terms; they have singularly failed to do over the last 75 years!

former member, Chris Potter

I worked on Coquet island
Paul morrison Is a wonderful human. The place owes its bird sucvess to him . He Treated Ibrahim Afawi with great kindness and generosity. All the he while scheming paul Morrisons demise. The CEO. Turned in Paul and all the volunteers with unfounded allegations and untruths. No one should volunteer while this ceo is still in office. Its a disgrace how these people were treated. Happy for anyone to contact me about this. J Ward coquet island . Will never work for rspb again till a reshuffle is done.

I ordered two rose bushes to support the RSPB. Only one arrived. I wrote and was told that one must have been ‘lost’ in transit. Another would be sent. It wasn’t. I wrote again to be told that the product I had ordered was now ‘out of stock’. I was offfered a refund. I accepted. Several weeks later two rose bushes arrived. I contacted customer service and after many, many emails it was concluded that they would be collected. I was then advised that I would have to stay at home on the day of the expected pickup (which I have absolutely no intention of doing). It seems I am to give up my time to rectify their mistakes. No way. I have advised that the roses are in my driveway for their collection (in the meantime I’m off on holiday). What an organisation. Take care if buying from them.

Does not support it's members..False promises. After many years of being a member I cancelled and wouldn't join again. Terrible

Title of the charity is a misnomer. Found a seagull with a broken and bloodied wing in Cardiff who couldn’t fly and was in distress, it was so sad. RSPB apparently “don’t have the expertise or facilities to rescue birds or to provide advice or help with the welfare of individual wild animals or pets”. Not even advice! Wow the birds are lucky to have you.

Saw 3 swans with fishing wire wrapped around them at Cardiff Bay, drove to Penarth 1 Mile away where there was a chap manning a RSPB stall and reported the swans..told to ring The RSPCA because rescue wasn't their thing..keen on selling me a membership though..poor swans!