Rotimatic Arvostelua 

Terrible .. terrible customer experience.. order placed but absolutely no response to anything.. AI bit gone mad; same question and no response..
for the price they charge; it should be 50% discounted soon and this company might get sued for their support

I am based in Germany. Soon after 1 year passed, started getting trouble with continuous reboots. took 2 months of back and forth with Customer care. they diagnosed and told me to ship the machine on my own cost. My initial warranty status was incorrectly shown as 1 year. But when I told them I have 2 year extended warranty. then my machine started working again. It appears they deliberately tried to create issue on my machine thinking my warranty expired. How did the issue get resolved when I told them I have extended warrenty. So it's a complete scam. do not buy the machine. I am even today asking them to ship a replacement machine and no response even after 6 months from the start of problem.

Good support rep. However the product itself is not something that is promised over the internet

Harsha was knowledgeable and quick enough to fix my rotimaker. He even shared the steps to resolve such issues in future with me so that I’m not stuck without my rotis. Thank you so very much for the best customer service experience Harsha.
I give him 5 stars for his patience and machine knowledge.

Such a worst experience, i ll recommend not to get this machine, the worst customer support, I got my broken rotimatic machine 6 days ago . Tried to reach out to there team through email, chats and no one ever responded.Still holding this broken machine and i dont know what to do with it.

Please stay hungry if you want to eat roti but don't by Rotimatic from this company. No customer service at all. I bought machine almost two years before. Since I bought, it never worked. First of all you never able to connect with their staff. Sometimes it takes couple of days to connect with someone. Once you connect, they just waste your flour to test from their end. I wasted so much flour. Machine was faulty from the beginning but they never accepted it and kept wasting my flour. I had to stop using it at one point because it was not working as expected and always display an error. Whenever they say issue has been fixed, it works only couple of days and the issue appears again.
Finally their electric motor burst so they had to accept it and told me to return it so they can send me replacement. After this they are like totally ignoring me. I didn't know what to fill out in customs forms in the process of return. I contacted them almost everyday and they replied after one week. They said as soon as they receive faulty machine, they will deliver within couple of days. They received my faulty machine on 23/03/2026 and till date no replacement sent. I have contacted so many times but no reply. I tried to contact via Whatsapp and Rotimatic app and they just read the message but don't reply.

We had the worst rotimatic experience.
The order arrived after 4 months. It broke down i.e machine will not power up after we using it only once.
I tried reaching their CC, but its complete scam.
Their app itself keeps asking it and pointing itself to be updated..when it is all updated. They do not have a phone support.
They should be banned from operating in US with no customer support.

All promise, no delivery. Do not get fooled by this by this company. They had a great idea and and decent product that works intermittently well. But their customer service is the WORST. Delivery times take forever, and no updates on the status of delivery. Different customer service reps providing different stories. In short this company should not be doing business.

They deserve to be shutdown as a company. False marketing, running promos when they're unable to fulfil their current orders.

The entire social of this company is riddled with incompetent customer support.

For a 1500 GBP product, they've left their customers in the shadows with AI responses.

The worst is them not even refunding the money taken.

Originally I was really unhappy with the machine because it has no settings and has constant issues.

After finding more information about the machine I learned that it is very dependent on what kind of flour is used.

Also, the software for the machine is horrible (1/10). There is no settings for anything; modify amount of water, amount of oil, amount of flour, how long to mix for, the pressure when squishing the roti, and cooking the roti.

All of this is left to the useless ai that keeps making the same mistake again and again.

If you have made the same mistake as me and got the machine, do the following. Get a full bag of your favorite flour and oil. Then keep asking it to make 2 roti, Each time it fails, remove any dough and tell it a what it did wrong (a few times) then ask it to make it again. Keep repeating until it can make the roti. It may take a long time and your bag of flour may finish just doing this but at least for me it did work after that.

I am confident with a custom frimware the rotimatic would be a lot better.

I also don't feel comfortable why the machine is connected to the internet, and their customer support can remote in to change these settings but I cannot access the same settings.

Update: I actually had no idea that rotimatic also sells their own flour. I am 100% confident they made the machine this way so you have to buy their flour. I think they are wanting to become the new printer company that sells you overpriced flour.

Machine broke on first use. 47 days later — still no fix.

My Rotimatic NEXT (Order #2773) was delivered on 27 Feb 2026. The dough catcher broke on the very first run. I have not been able to make a single roti in 47 days of ownership.

What followed:
• Support promised a replacement within 2 weeks — in writing.
• They also confirmed in writing that my 30-day return window would be paused until replacement arrives.
• 2 weeks passed. No replacement.
• When I followed up, they sent an automated response asking me to fill a fresh intake form — resetting my entire case.
• 47 days in: no replacement, no refund, no resolution.

The product quality is one issue. But the after-sales experience is what should worry potential buyers. Written commitments mean nothing to this company.

If you're considering this purchase, ask yourself: what is your recourse if it fails some day?

Extremely poor customer support. Our machine broke down during the warranty period, and we were asked to return it, which we did - send from UK to Singapore. Since then, there has been no response at all. They continue to ignore calls and emails.

The company shows no professionalism in honoring its warranty commitments. They seem focused only on collecting money from customers while avoiding responsibility for their faults.

Overall, this is a highly unprofessional company with zero customer support.

your company is useless I will surely file your complaint in canadian consumer court that will prevent you to ship anything in canada... my issues not been solved I need the full refund on this new machine and get this shitty machine from my house... Order number: 76725. if any guts reach out to me. the kicker part on the new machine is broken placed new order not received a replacement unit. I M FED UP WITH YOUR COMPANY.

Worst experience. They don’t respond. Machine never came. Spent money for nothing

Very Poor Customer Service & Broken Promises

I had a highly disappointing experience with Rotimatic support.

My machine stopped working within just 2 months of use, after I had already waited around 2.5 months for delivery. After multiple follow-ups, the team arranged a pickup and assured me of a high-priority replacement, along with:

$100 compensation
3-month extended warranty
A brand-new machine (not refurbished)

However, once the machine was picked up, there was complete silence. Despite repeated follow-ups, I received no meaningful response—only automated messages stating “we are upgrading our support system,” which was extremely frustrating.

Eventually, I did receive a replacement machine, but the issues didn’t end there:

The extended warranty was not honoured
The flour container arrived damaged
And once again, I am chasing support with no response

This has been a very frustrating and exhausting experience. For a premium product, the level of after-sales service and communication is simply not acceptable.

I would not recommend based on this experience.

Absolutely pathetic customer service. I ordered it on 10 Jan 2026 but still not delivered to date (12Apr2026). Tried to follow up via email, online support chat etc. many times but no response. The website order tracking service says it is undergoing quality check but no clear delivery timeline. Please avoid buying it.

Please dont waste your time and money on this product.

This product was delivered to me in first week of March 2026 after placing my order on last week of November 2025.
This company continued to take money all these months without delivering the product..
I had to write to them to get the product delivered finally.
Once delivered, the product was faulty from the beginning, all it makes is sloppy dough, and not even one roti.
The app doesn’t work either, so many glitches.
They offered technical support as they themselves admitted that a senior technician has been able to fix issues previously.
I do r understand why they sell faulty products in the first place and don’t believe in their quick fixes. I can’t trust a product which has been faulty from the beginning to work smoothly for a good period of time..I had asked for a refund and ship back of machine at their expense, for which I have received no response so far..I don’t believe in this company any more.
Such an unprofessional team
Please don’t waste your efforts and money on this one..

I’m very disappointed with my Rotimatic—it has been a complete waste of money. I waited almost 2 months for delivery, and after paying nearly $1800, I expected much better quality.
Unfortunately, the rotis come out uncooked, almost like raw dough. I contacted customer service, and the experience has been unacceptable. They asked for pictures and videos, which I provided, and then scheduled an online troubleshooting session. However, no one showed up for the appointment.
I tried reaching out multiple times after that, but the response has been the same—no real help or resolution. Their customer service is extremely poor, and no one seems interested in fixing the issue.

It has now been almost 2 months, and I am still facing the same problem. I’ve tried everything—adjusting flour, oil, and water—but nothing works.
Please don’t waste your money or time like I did. Don’t be misled by the videos showing perfect rotis—those results feel unrealistic based on my experience

Extremely disappointed with our experience.
We upgraded from Rotimatic Plus to the Next model in May 2025 and didn’t even receive the machine until October 2025. From day one, it failed to perform as advertised—consistently producing undercooked rotis.
After months of struggling to get any real customer support and trying to troubleshoot on our own, your team finally agreed to replace the defective unit. We received written confirmation on March 6, 2026 that a replacement would be shipped within two weeks.
We promptly returned the product (even arranging FedEx drop-off ourselves due to lack of coordination on your end). It has now been over FOUR weeks with:
• No replacement shipped
• No communication from the company
• No meaningful response despite repeated attempts to follow-ups via chat or email
At this point, we’ve paid in full and have been without a working machine for nearly a year. This reflects:
• Failure to deliver within a reasonable timeframe
• Failure to honor warranty commitments
• Misrepresentation of product quality and customer support
This experience has been incredibly frustrating and disappointing, and it feels like the company is stealing from consumers.