Rotimatic Arvostelua 

Consumer warning Rotimatic NEXT return process (Order #78800)
Hello Rotimatic Team
Your poor customer service and support have made us extremely frustrated.
I submitted a refund request for Order #78800 on 13 February at 08:09 GMT.

Ticket no - 215473083868650

You policy states that there is no obligation refund.
We did not like the product, and now we absolutely dont like the customer service due to it's poor handling of the situation.
I have been doing multiple email exchanges with support on, and every customer service personal game me a scripted response stating they are handing over to someone.
The following are the dates of my contact with you:
•⁠ 13 Feb – 10:18, 10:53, 16:43 GMT
•⁠ 16 Feb – 11:29, 13:03, 19:54 GMT
•⁠ 19 Feb – 10:10 GMT
•⁠ 20 Feb – 09:39 GMT
•⁠ 21st Feb 5PM GMT scheduled call and no one joined
•⁠ 26th Feb 12:46 GMT

Despite this, it has now been over 14 days without any further response or return shipping instructions.
I am simply requesting to return the product in line with Rotimatic’s published refund policy. My next step will be if you don’t provide any action for retuning the item in next two days, I’m taking you to UK Consumer Court.
Do not reply to me with the same scripted reply, please, to meet your SLA of response time. I am simply reuqested return shipping instructions.
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This was the review I wrote about the product return on 28th Feb. Rotimatic still haven't processed the return. We just wasted money. They are a fraud company.

The product just is so frustrating. It keeps messing up and dough and we have wasted half our flour bag in just wasted doughs but it’s not able to adjust the settings. There is no way to update the settings yourself and the AI is just useless.

I wouldn’t recommend buying this product until they give us the ability to update settings ourselves. Some of my friends were interested but I have told them not to buy.

I would give 0 stars. No communication at all.
We sent our machine back because it had some wiring issue and they were supposed to send us a replacement. After 3 months, they say they don't have a replacement machine and can "upgrade" us for £500 to Rotimatic Next. So they are trying to extort more money out of us instead of giving us the machine we already paid £2000 for!

And once we said no and we want the machine we paid for, there is no response or even reply to our messages. Its been 4-5 months now.

Tejaswi very efficiently and patiently heard the issue and resolved it. There are few more pending stuff and she promised to get back to me on it, which i really appreciate. Showing commitment is very important.

The earlier agent Rajashree never responded to any of the issues discussed, I have sent follow up emails and on the chat. My 2 weeks were wasted waiting for her to reply or resolve the issue.

We have placed our order last week of January 2026 and the expected delivery date was 8 April 2026, we are already in May, and we have not received any updates till date. We have sent numerous emails, and every time there has been the same response. They are a big Scam and very bad customer service. Do not buy this product.

They take your money and never deliver. I’m still waiting with no updates at all. Scammers

Support from Varshini was great and courteous and she was able to resolve the Rotimatic issue quickly. Thanks

I cannot give it a minus starring. Worst customer service ever.
Its a SCAM!!! Beware!!
Money taken but nothing got delivered and when refund requested they promised this before 3rd May nothing has been received yet.
No communication and response to emails. No accountability and they dont care about brand reputation either.

…
Follow up on above, still no communication or any updates. No money received
12/6/26

The tech consultant Harsha was very helpful, he took his time to help me get the settings fixed for my Rotimatic next, it took time but I am glad that now I can enjoy my new Rotimatic next.
The consultant Harsha was very helpful in explaining the process of how to fix the issue of uncooked roti.
Thanks for your support.

Varshini was really helpful in troubleshooting the problem. She was helpful, patient, knowledgeable and most importantly was able to resolve my problem.

It did take some time to get through to customer service chatbot to help me book time for resolution.

I purchased a Rotimatic machine in February 2025, and my experience has been extremely disappointing from both a product quality and customer service perspective.

The original unit developed a burning smell and stopped working, which is a serious safety concern. After a long and difficult warranty process, a replacement unit was provided. Unfortunately, the replacement is also faulty and unsafe.

Key issues:

The machine fails frequently (around 50% of the time with dough errors)
It has exposed sharp screws that are not fitted correctly, posing a real risk of injury
I have children at home, making this even more concerning

Customer service has been equally frustrating:

Multiple delays (over 2 months without a working machine)
Missed appointments and unfulfilled commitments
Repeated automated/AI responses instead of real support
Having to send multiple follow-ups just to get basic replies

Despite raising a formal complaint, there has been no proper resolution and no accountability.

This product is not fit for purpose, and more importantly, not safe to use. I expected much better from a premium appliance and a paid warranty service.

I would strongly advise others to consider these risks carefully before purchasing.

Harsha m was very supportive. First time after four months of constantly trying to contact you. This is the first time someone from Rotimatic has helped us. He was very efficient and polite and calm . Excellent customer service

Almost 1 month since order cancellation before even delivery and no refund. Company didn't even reply to my messaging. Very poor service. Fraud company.

Extremely poor customer service. My rotimatic had a manufacturing defect & it took me over an year of follow up for them to acknowledge the defect. They agreed to replace the machine only if I bought an extended warranty. I did buy it & now it's been over 4 months they have not shipped the replacement. No body responds. They just take your money & then do not deliver.

I ordered Rotimatic Next and received it on time but stopped working after a week of use. Had multiple calls with support wasted hours with them and instead return they requested to have a replacement. Went for it and that too stopped working within 2 days and again I have wasted hours with support and no resolution. Finally I have to return it and till date I haven't received the refund on my order.
Very poor customer service and no responses to emails once you return the product.
I do not recommend purchasing their products at all.

Before placing my order they were so proactive kept sending messages on my WhatsApp.
I saw the delivery time as 15 - 20 days after placing the order. But its been more than a month that I have ordered and nothing yet, no reply to WhatsApp messages no reply to customer support. I think my money is lost. BE AWARE.

I had a very frustrating experience with delayed delivery and an unresponsive support team—so much so that I was seriously considering cancelling my order. However, everything changed after I connected with Nicole from the customer support team.

Nicole was extremely understanding, patient, and proactive. She listened to my concerns and took full ownership of the situation. She ensured that my order was expedited right away—the machine was dispatched the very next day, and I received it within just 3 days.

Her professionalism and commitment to resolving my issue truly stood out. Nicole turned a very negative experience into a positive one, and I genuinely appreciate her support. She is a great asset to the Rotimatic team.

I experienced an issue with my Rotimatic Next machine and was very sure that it was a hardware related problem. But the Rotimatic support team resolved my concern with an over-the-air firmware update. I'm highly grateful to them.
I took away 1 star from my review, since the support team took longer than expected time for providing resolution.

Terrible service and experience. After spending around $1895, we have received a shit product. This is a fraudulent company (takes no accountability for their faulty machine and software). They sell this product to US customers(with long wait time) but no proper customer service; also, it's a waste of time and builds unnecessary pressure during machine usage(as95% times it never works; so don't even try when you are planning to use this machine when you are hungry :P). I have collected all the videos and photos, but they didn't even care. if you notice, they don't have a straightforward option to return on their website; they only provide an email ID, which is useless, and they delay your return process, and later, after 60 days, say the return window is closed and bla bla bla. I tried posting a comment on their Instagram page; they instantly removed the comment and the option to post. So in the end, we declared them a fraudulent company, and fortunately, we are high-end customers with our credit card company, which provided us with a refund. But overall it's a fraud company. I would suggest saving your time, energy, and "money".